SAROJINI GUPTA

• Led the loyalty and referral channel, driving quality leads, walk-ins, and conversions.
• Managed the end-to-end referral lifecycle, from client engagement to closure support.
• Enabled high-value deal closures through relationship management and negotiations.
• Drove cross-selling of luxury projects aligned with client investment needs.
• Built corporate, HNI, and institutional partnerships to strengthen the referral pipeline.
• Executed campaigns and client engagement initiatives to boost repeat and referral business.
• Collaborated with the CRM and sales teams for lead tracking, conversion, and closure efficiency.
• Contributed to revenue targets while ensuring strong client retention.

Key Achievements :

• Achieved a 13% conversion rate.
• Generated ₹75+ Cr revenue.
• Consistently qualified for multiple internal performance campaigns, demonstrating strong sales and service excellence.

• Contributed to business growth through client acquisition and sales initiatives.
• Managed and supported a team of 10 managers to drive day-to-day operations and targets.
• Assisted in developing and maintaining strategic partnerships.
• Coordinated tie-ups with Middle East–based companies from Mumbai.
• Supported business expansion through cross-border collaborations and client engagement

• Led and coached the team to achieve sales, service, and customer satisfaction targets.
• Owned store profitability and P&L, ensuring revenue growth and cost control.
• Drove customer experience excellence, improving TNPS and service quality standards.
• Ensured process compliance and operational efficiency through strong system adherence.
• Analyzed customer feedback and performance data to implement service improvements.
• Prepared monthly performance reports for senior management, and managed high-priority customer escalations (Fasttrack cases) within defined TAT, with RCA.
• Trained and mentored a team of 25 members to enhance productivity and performance, and collaborated with senior leadership on operational issues and improvement initiatives.

• Setting up the stores Agenda for Day, Week and for the month and then working on it accordingly.
• Planning Budgets for the month and then ensuring to achieve those numbers.
• Drive Sale & Profitability through KPI’s and maintaining the inventories of the store and ensuring the stock is refilled in time.
• Ensure working on the slow and fast-moving article and acting on the same.
• Working on the Loss & Shrinkages of the stores.
• Achieved sales conversion and profit targets by developing, organizing and managing store operations.
• Implemented customer service and sales optimization strategies consistently exceeding goals.
• Managed a team of 15 members to deliver exceptional customer service in a fast paced and constantly changing retail environment.

• Responsible for efficient running and profitability of the salon by ensuring that client count numbers are maintained and increased, which leads to revenue generation.
• Directing, controlling and monitoring all salon operations and ensuring services are carried out according to company policy which are:
• Key responsibilities include Service & Staff Section, Staff Management, Inventory Management, Retail Management, Handling Salon Operations, Accounts & revenue focused.
• Responsible for generating revenue for the branch.
• Training and mentoring about new services and products (Base salon as well as other salons within the zone).

• Handle incoming calls.
• Greet everyone who comes in the front door.
• Check in members and verify membership.
• Register guests and collect guest fees.
• Register prospects and channel them to the membership department.
• Keep supplies stocked at all times.
• Be responsible for security for self and others.
• Undefined work assigned by supervisor (Sales Target, Revenue).