Sarojit Sahani
Noida,UP
Summary
- Results-Driven Manager bringing 9+ years of expertise in Background Verification. Effectively manages assignments and team members.
- Dedicated to self-development to provide expectation-exceeding service. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation.
- Excellence in identifying significant success factors, taking up challenges as opportunities to bring out the best in team, managing service delivery function and facilitating integration with support teams like training & so on.
- Works with clients to determine requirements and provide excellent service.
- Achievement-oriented professional with experience in the areas of Key Account Management, Business Development, Business Operations.
Possesses an excellent attention to detail and knowledge of how to access records to obtain information. - A BGV savvy, Client experience-oriented Operation Manager who possess strong multi-tasking skills with ability to simultaneously manage various projects and schedules.
Overview
10
10
years of professional experience
Work History
Client Success Manager
OnGrid
Gurugram, Haryana
09.2024 - Current
- Evaluated customer problems, implemented resolutions, and followed up with clients to manage additional problems and maintain satisfaction.
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Developed marketing campaigns to enhance clients' return on investment.
- Reviewed products and user documentation to assess compliance with client success processes.
Manager
Hello Verify India Private Limited
Noida
08.2014 - 09.2024
- Service Excellence in Operations with Digital Transformation and Security & Investigations Industry over 9 + years.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Created training modules and documentation to train staff.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Initiated new projects that resulted in increased productivity across all departments.
Education
MBA -
IIPM, Noida
01.2013
B. SC in Hotel Management -
JaganNath Institute of Management Science (JIMS), New Delhi
01.2010
XIIth -
CBSE Board
01.2007
Xth -
CBSE Board
01.2005
Skills
- Operations Management
- Service Delivery
- Risk Assessment & Management
- Strategic Planning
- Workforce Management
- Policy Implementation
- Cross-functional team management
- Complex Problem-Solving
- Team Leadership
- Product Management
- Time Management
- Customer Relationship Management (CRM)
- Lead Generation
Affiliations
- Done 3 Months Industrial Training in Graduation at Hotel FORTUNE INN Grazia, Noida.
- Done 3 Months Internship in MBA at ADFACTORS ADVERTISING Pvt. Ltd.
Accomplishments
- Automation and Technology Integration - Developed and Implemented a streamlined onboarding process, reducing onboarding time by 30%.
- Team Leadership - Successfully led and motivated a cross-functional team, resulting in a 20% increase in productivity.
Hobbies and Interests
Listening to Music
Languages
Hindi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Personal Information
- Date of Birth: 08/31/1988
- Nationality: India
Timeline
Client Success Manager
OnGrid
09.2024 - Current
Manager
Hello Verify India Private Limited
08.2014 - 09.2024
MBA -
IIPM, Noida
B. SC in Hotel Management -
JaganNath Institute of Management Science (JIMS), New Delhi
XIIth -
CBSE Board
Xth -
CBSE Board
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