Saroj Kumar Chetla
visakhapatnam
Summary
A goal-driven and experienced AML professional with over 7 years of AML analysis and Know Your Customer, transaction alerts clearing, narratives writing, and Suspicious Activity Report filing. Proficient in the analytical aptitude of Customer Due Diligence and Enhanced Due Diligence process and methodology to identify patterns and trends to communicate risks to management. Successfully managing multiple competing priorities and deadlines.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Global Flight Handling Services
12.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customers at the Counters, Boarding and Arrivals area.
- Delivered prompt service to prioritize customer needs.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Working as a Customer Service Agent for Air India Express flights for Domestic sector.
AML/KYC, Transaction Monitoring Analyst
Conduent Business Services
02.2020 - 03.2024
- Reviewed bank's products such as personal checking and savings account, business checking accounts, checks, international wire and more, that alerted within customer's transactions
- Utilized workplace tools such as LexisNexis, World-Check, Bridger to assist in conducting AML Screening and reviews in accordance with the bank's policies and procedures
- Contributed to risk assessments by providing insights from transaction monitoring activities, helping the organization stay ahead of potential threats.
- Evaluated client's AML KYC risk, conducted independent research, verified appropriate risk profile, and made independent risk assessment recommendations
- Prepared due diligence commentary that demonstrated a complete analysis and assessment of the client's transaction activities.
- Prioritized contributors in terms of amounts and services and kept meticulous reports of such data for the fraud department.
- Improved collection process via solicitation and analysis of feedback as well as detailed reporting.
KYC Analyst
HSBC Electronic Data Processing
03.2016 - 06.2019
- Client Selection Exit Management of relationship with customers across HSBC group and ensuring the sanctions exposure, financial crime, security & fraud risk, KYC risk, are implemented as per policy and applied in all stages of the customer relationship.
- Collaborating with various stakeholders to understand and gather requirements to ensure the triggered event completion (Sanctions, FCC, SFR, KYC concerns and economic reasons) accommodating remediation/back log work within SLA.
- Responsible for extensive review and checks on Financial Crime Risk, Risk Appetite exits.
- Responsible for Identification & Verification of customer profiles as per Affiliate Risk Remediation Project (AMH-ARR) and handling confidential data of companies in Hong Kong. Various applications like DMS, COMPANY REGISTRY SEARCH (only for Hong Kong companies) were used to retrieve required data and submit and validate Document screening (Identity copies) of the connected parties of the company.
- Acted as a SME and led the team to ensure the SLAs are adhered and meet regularly.
Customer Service Executive
Concentrix
08.2014 - 03.2016
- Conducted outbound voice calls to potential clients, effectively promoting HDFC insurance products and addressing customer inquiries with a focus on personalized service.
- Managed client relationships by providing detailed product information, processing insurance applications, and ensuring high levels of customer satisfaction.
- Demonstrated in-depth knowledge of HDFC range of insurance products, including life and health insurance, to accurately meet client needs and preferences.
Education
Bachelor of Commerce -
Pydah Degree College
06.2014
Skills
- Banking operations
- AML compliance
- Transaction analysis
- Know your customer
- Transaction reviewing
- Document review
- Microsoft office
- Due diligence
- Problem-solving abilities
- Loan documentation
Timeline
Customer Service Agent
Global Flight Handling Services
12.2024 - Current
AML/KYC, Transaction Monitoring Analyst
Conduent Business Services
02.2020 - 03.2024
KYC Analyst
HSBC Electronic Data Processing
03.2016 - 06.2019
Customer Service Executive
Concentrix
08.2014 - 03.2016
Bachelor of Commerce -
Pydah Degree College
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