SARON BOBEN
CUSTOMER RELATIONSHIP EXECUTIVE
KOLLAM
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Customer service representative
SWISS GROUP INDIA PVT.LTD
Kochi
09.2022 - Current
- Maintain and develop relationships with existing customers and potential customers in the assigned territory or market segment
- Make presentations and demonstrate how a product meets client needs
- Resolve customer complaints regarding sales and services
- Establish and maintain customer databases
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Respond to customer inquiries and provide product information
- Provide feedback to management about customer needs and concerns
- Monitor customer preferences to determine the focus of sales efforts.
- Collaborated with cross-functional teams for smooth running of customer service operations.
Admin and Customer Relationship Executive
NOLOGOMEDIA PVT LTD
Kochi
03.2018 - 12.2021
- Managing Company Assets Distribution
- Managing Office Supplies and Inventory
- Manage Office Maintenance and Housekeeping
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Manage Employee Records and Information
- Develop and Administer Employee Surveys and Engagement Initiatives
- Create and Maintain Job Descriptions, Postings, and Position Control Records
- Respond to Customer Inquiries, Complaints, and Feedback
- Maintain Up-to-Date Knowledge of Products, Services, and Policies.
Education
BBA - BUSINESS ADMINSTRATION
MADURAI KAMARAJ UNIVERSITY
Madurai 05.2014 - 04.2017
Higher Secondary Education - Commerce
GHSS Kuzhimaticadu
Kollam 08.2012 - 03.2014
High School Diploma -
GHSS Kuzhimaticadu
Kollam 06.2011 - 03.2012
Skills
LANGUAGE SKILLSundefined
Timeline
Customer service representative
SWISS GROUP INDIA PVT.LTD
09.2022 - Current
Admin and Customer Relationship Executive
NOLOGOMEDIA PVT LTD
03.2018 - 12.2021
BBA - BUSINESS ADMINSTRATION
MADURAI KAMARAJ UNIVERSITY
05.2014 - 04.2017
Higher Secondary Education - Commerce
GHSS Kuzhimaticadu
08.2012 - 03.2014
High School Diploma -
GHSS Kuzhimaticadu
06.2011 - 03.2012
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