Sarosh Daruwalla
Senior Food & Beverage Service Associate
Mumbai,MH
Summary
Dynamic food & beverage service professional with cultural diversity and unwavering commitment delivering exemplary service to guest by going above and beyond to achieve total guest satisfaction and creating experiences that lead to return business. Continuous improvement by sense of urgency towards guests and teammates. Well versed in S.O.P in food prep techniques, as well as safe food handling. Forward thinking professional offering more than 28 years of experience working in hospitality. Skilled at staying focused and efficient in high stress situation maintaining standards of service in calmness. Excellent and proven communication skills with diversified culture.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
5
5
Languages
Work History
Fine Dinning Food and Beverage Server
Celebrity Cruises Inc
Miami, Florida
04.1996 - 01.2021
- Exceeded sales target by 10% recommending wines and beverages with meals to guests.
- Checked on guests throughout meal to attend to needs and provide great service.
- Explained menu, food and beverage preparation and ingredients to safeguard against allergies.
- Followed workplace safety procedures to reduce accidents and hazards.
- Greeted guests warmly to foster welcoming environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Food and Beverage Server
Apollo Ship Chandlers
Miami, Florida
04.1993 - 04.1996
- Served up to 40 meals per shift at high volume dinning venue.
- Explained menu, food and beverage preparation and ingredients to safeguard against allergies.
- Cleaned and set up tables promptly in high volume dinning for guests and to reduce wait times.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
Food and Beverage Trainee
The Taj Mahal Palace and Hotels
Mumbai, Maharashtra
03.1992 - 03.1992
- Prepared food orders to support waitstaff and other team members.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Sanitized dining ware and kitchen equipment according to health code standards.
Education
High School Diploma -
02.1988 - 03.1992
Skills
Hospitality service expertise
Certification
First Aid & CPR certification[ NAVAL MARITIME ACADEMY] UNLIMITED
Timeline
First Aid & CPR certification[ NAVAL MARITIME ACADEMY] UNLIMITED
01-2018
[FIRE PREVENTION AND FIRE FIGHTING ], [NAVAL MARITIME ACADEMY] - [5 YEARS]
01-2018
[SECURITY TRAINING FOR SEAFARERS WITH DESIGNATED SECURITY DUTIES INDIAN NAVAL ACADEMY UNLIMITED], [NAVAL MARITIME ACADEMY] - [UNLIMITED]
01-2018
[PERSONAL SAFETY AND SOCIAL RESPONSIBILITIES ], [NAVAL MARITIME ACADEMY ] - [UNLIMITED]
01-2018
PERSONAL SURIVIVAL TECHNIQUE], [NAVAL MARITIME ACADEMY ] - [5 YEARS]
01-2018
Fine Dinning Food and Beverage Server - Celebrity Cruises Inc
04.1996 - 01.2021
Food and Beverage Server - Apollo Ship Chandlers
04.1993 - 04.1996
Food and Beverage Trainee - The Taj Mahal Palace and Hotels
03.1992 - 03.1992
Sir J.J Fort Boys High School - High School Diploma,
02.1988 - 03.1992
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