Microsoft Office
Sarosh Wankadia
Head - Content Development and Digital Learning
Vasai East
Summary
Ambitious and dedicated professional with extensive experience in the insurance and service industry. Highly motivated and results-driven individual with over 18 years of experience. Proven track record in training and developing salespeople and leadership. Demonstrates strong ability to lead, innovate, and implement for organizational success. Detail-oriented and innovative, with expertise in training, content development, digital learning solutions, LMS administration, voice-over, and video editing. Recognized for leadership qualities and skilled in training and level 4 content development. Passionate about continuous improvement and dedicated to achieving excellence.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Corporate Manager - Head of Content & Digital Learning
MAHINDRA HOLIDAYS & RESORTS INDIA LTD
04.2023 - Current
- Leading a team of content developers and an LMS administrator to deliver learning solutions
- Designing and developing basic to Level 4 interactive content for the Sales and Marketing teams
- Managing the end-to-end content lifecycle, from creation to hosting on the LMS, ensuring efficient content delivery
- Overseeing LMS administration, ensuring smooth operations and content accessibility for all users
- Spearheading the Digital Sales Enablement project, designing and building a digital sales platform for employees to enhance their sales presentations with interactive, logically flowing Level 4 content
- Handling the creation and maintenance of sales dashboards, ensuring data is accurate for audit and compliance purposes
VP - Sales Training & Content Development
RELIANCE LIFE INSURANCE CO. LTD
09.2020 - 04.2023
- TNA across all LOBs to design and develop content
- Designing and Creation of Static content, Video based content and interactive content
- Content scripting, Voice over, Anchor based videos
- Video editing to create a digital module
- Certified in 'Articulate' - for designing user interactive content
- Leading strategic projects for the organization
Regional Training Manager
RELIANCE LIFE INSURANCE CO. LTD
06.2014 - 08.2020
- Responsible for fulfilling learning and development requirements across West and Central regions of India
- Through a strong team of 8 trainers, reaching to each FLS across the Direct Marketing channel to ensure development in terms of Knowledge or skills
- Team responsible for New FLS induction, 2nd and 3rd stage trainings for vintage FLS along with knowledge or skill based refreshers
- Directly responsible for post training productivity per FLS
- Each member of the training batch has to be active with business and NOPs
- Also responsible for call centre productivity that generates online business or appointments for the field sales force
- Conducting induction batches for Branch managers, Area Managers and Regional Managers
- Conducting Leadership workshops for Branch Managers and Area Managers including recruitment, team management, managing team performance, coaching and leadership types
- Engaging team into classroom and outdoor activities along with sales team for learning and development
- Seeking feedback from stakeholders and continuously supporting team for their self development
- Conducting monthly PRP with the team in accordance to their KPI and feedback shared by stakeholders
- Creating training content for various LOBs including field sales force, operations and leadership team
State Head - Mumbai
FUTURE GENERALI LIC LTD
04.2013 - 06.2014
- Handling Mumbai region for Mall assurance / Direct sales
- Responsible for 4 branches with a force of 5 BMs and 35 Front line sales people reporting to me
- To achieve set business targets for the region
- Responsible for acquisition, retention and timely service to customers
- Reporting to Channel Head
- Responsible for a cost effective branch/team through higher productivity levels of each front liner
- Coaching and mentoring team for business, outdoor activities, and team building
- Timely MPR actionables
- Responsible to maintaining persistency levels
Learning & Development Manager - Mumbai & Gujarat
FUTURE GENERALI LIC LTD
03.2011 - 03.2013
- Core job involves training and development of front liners, business managers and regional managers
- Conducting induction program for new front liners and need based trainings post induction
- Working closely with the Cluster Manager and channel head to enhance and maintain the front liner productivity and productivity from malls
- Being associated with Mall assurance, looking at productivity of front liner in the mall (CSOs) is also a part of it
- Conducting specialized trainings for top financial planners on a monthly or weekly basis
- Handholding new candidates in the classroom as well as on field
- Conducting joint field calls with front liners for either observation or demonstration followed by a feedback session and a development plan
Training Manager
MAX NEW YORK LIC LTD
07.2008 - 02.2011
- Train and develop financial advisors who join Max New York Life on commission basis
- Train them on Life insurance plans and processes until they appear for the IRDA exam
- Played a major role in helping agents achieve their Fast Start incentive (9 in 90 days)
- Activation of agents (at least 1 policy per month) is an important area of focus as these are the agents who bring in more no
- Of applications towards the end of the month
- Ensuring the NAP (New Agent Productivity) to be a minimum 5 applications with 50,000 MFYP
- Ensuring at least 90% pass percentage
- Being a trainer major focus is on training and retraining of existing agents and also ensuring that I maintain at least 70% attendance in trainings meant for existing agents
- Assisting the candidates and training them in classroom and on field
- Conducting refresher training for them on regular basis month on month
- Conducting specialized training for Established Class Financial Advisors
- Assisting Branch Manager in achieving targets by driving agent productivity
Process & Soft skills trainer
INTELENET GLOBAL SERVICES PVT LTD
03.2007 - 06.2008
- Train and facilitate agents on the process and soft skills before they go onto the floor
- Track their performance for 30 days post training; drive them towards achieving their targets
- Conduct refresher trainings for the floor agents on the changes and updates
Customer Service Associate
3 GLOBAL SERVICES PVT LTD
06.2004 - 02.2007
- To manage the team with the team leader and to meet the expected level as set by our peers
- The OJT batches are freshly introduced on the floor and need proper guidance and timely assistance
- Provide support to the team by guiding them and providing accurate process and product knowledge as and when needed
- Regular feedback sessions for agents based on reports as well as internal call monitoring
- Monitoring calls and coaching them on voice and accent and customer management is the key requirement of the job
- Preparing efficiency report, monitoring reports, weekly reports and tabulated performance graph for the team agents, which are submitted to the Team leader
- Updating team with regular up training and refresher courses
- Motivate the team
- Taking incoming calls and up selling product and services
Customer Service Associate
ICICI ONE SOURCE
06.2003 - 04.2004
- Taking incoming calls for a U.K based client
- Maintaining the expected level of Quality
- Up selling of products and services
Education
B.SC. - BOTANY
Mumbai University - Wilson College
01.2002 - 01.2003
HSC - SCIENCE
Mumbai University - BJPC Institution
01.1999 - 01.2000
SSC - undefined
Mumbai University - BJPC Institution
01.1997 - 01.1998
Skills
Detail-oriented
Innovative
Training & Content development
Digital learning solutions
LMS administration
Leadership qualities
Level 4 content development
Continuous improvement
Excellence
Accomplishments
- Bombay Badshah Award, 2008, Q4
- Bombay Badshah Award, 2009, Q1
- Dronacharya Award, 2009, Qualified for this award for achieving more than 90% pass percentage for the last quarter in 2009 and all the quarters in 2010.
- Six Sigma, 2010, Yellow belt project
- MPOWER conference, 2010, Qualified for
- PRODUCT ACCEPTANCE TEST, 2010, Achieved the 2nd slot on a national level for cross selling campaign
- Best contribution, 2011, Q3
- Idea Express Innovation Award, 2018, For generating and implementing innovative business idea
- Outstanding contribution, 2019, To Direct Marketing channel
Additional Qualifications
- Licentiate, 2010, IC - 1, IC - 2, IC - 11 and IC - 12
- IRDA, 2010, Cleared IC - 33
- SIX SIGMA (YELLOW BELT), 2011, Cleared in January 2011
- ARTICULATE, Certified for creating interactive content
Software
Articulate 360
Video editing
Powtoon
Adobe
Certification
Six Sigma - Yellow belt
Timeline
Corporate Manager - Head of Content & Digital Learning
MAHINDRA HOLIDAYS & RESORTS INDIA LTD
04.2023 - Current
VP - Sales Training & Content Development
RELIANCE LIFE INSURANCE CO. LTD
09.2020 - 04.2023
Regional Training Manager
RELIANCE LIFE INSURANCE CO. LTD
06.2014 - 08.2020
State Head - Mumbai
FUTURE GENERALI LIC LTD
04.2013 - 06.2014
Learning & Development Manager - Mumbai & Gujarat
FUTURE GENERALI LIC LTD
03.2011 - 03.2013
Training Manager
MAX NEW YORK LIC LTD
07.2008 - 02.2011
Process & Soft skills trainer
INTELENET GLOBAL SERVICES PVT LTD
03.2007 - 06.2008
Customer Service Associate
3 GLOBAL SERVICES PVT LTD
06.2004 - 02.2007
Customer Service Associate
ICICI ONE SOURCE
06.2003 - 04.2004
B.SC. - BOTANY
Mumbai University - Wilson College
01.2002 - 01.2003
HSC - SCIENCE
Mumbai University - BJPC Institution
01.1999 - 01.2000
SSC - undefined
Mumbai University - BJPC Institution
01.1997 - 01.1998
Six Sigma - Yellow belt
Interactive learning by Stratbeans
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