Sarswati Subba
Technical Analyst
Bangalore
Summary
Diversely Skilled Technical Analyst with 3 years solving problems for employers and customers. Personable and adaptable provider of technical expertise in language comprehensible to everyone from engineers to private users. Adept at offering one-on-one support as well as authoring technical specifications and requirements for end users
Overview
5
5
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Technical analyst L1
Computacenter India Pvt Ltd
07.2022 - Current
- Responding to incoming telephone calls and emails
- Creating tickets for the issue raised by user and actioning them with correct resolution and actioning E-tickets
- Providing software and hardware support, resolving problems and issues
- Prioritizing actions and escalations by problem severity and business impact
- Supporting user with correct resolution for different application
- Escalation/assigning to Resolver Group after performing L1 actions.
- Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions
Technical analyst L1
MSR IT solutions
05.2021 - 06.2022
- Responding to incoming telephone calls and emails
- Creating tickets for issue raised by user and actioning them with correct resolution and actioning E-tickets
- Configuring user AD profile assigning them with correct license and moving user to correct OU
- Creating user email account from AD
- DL/shared mailbox creation
- Account creation of user in different client portal
- Providing software and hardware support, resolving problems and issues
- Prioritizing actions and escalations by problem severity and business impact.
Associate
Writers Pvt. Ltd. (WIMS)
11.2018 - 09.2019
- Maintaining user database by entering new and updated customer information.
Education
B.sc Physics -
Sikkim university
Gangtok, SikkimSkills
Good experience in supporting users with Google Workspace such as Gmail, Google Drive etc
Desktop support
Azure Exchange Portal (ECP)
Microsoft System Center Configuration Manager (SCCM)
Request management
Google workspace
2 years' experience with configuring and managing user's account end to end
Expertise in troubleshooting and fixing Office 365 application issue, eg, Outlook, MS Teams, Word etc
Assisting and providing resolution to end user remotely for Desktop/Laptop related issues such as Windows performance and any ad hoc issues related to software & hardware
2 Year of Experienced working in Exchange portal for creating and updating mailbox and groups
Experience working on SCCM tool for remote troubleshooting on user's machine
Experience on working in Request Management for Starters & Leavers
Managing access request for hardware and software, verifying accuracy of information and creating Purchase Requisition (PR) in BASWARE tool
Good experience in supporting users with Google Workspace such as Gmail, Google Drive etc
Certification
Windows 11 for IT Support Troubleshooting Basics
Timeline
Windows 11 for IT Support Troubleshooting Basics
02-2024
Install and configure Active Directory
01-2024
Microsoft 365: Administration
01-2024
Microsoft Entra ID for Administrators
01-2024
Technical analyst L1
Computacenter India Pvt Ltd
07.2022 - Current
Technical analyst L1
MSR IT solutions
05.2021 - 06.2022
Associate
Writers Pvt. Ltd. (WIMS)
11.2018 - 09.2019
B.sc Physics -
Sikkim university