Sartaj Singh

• Customer operations May 2017 - till date.

• Leading Tele servicing process – Indiamart monthly paid services (online website for B2B SME’s)
• Designed up selling & direct sales process – Sales & revenue generation.
• Up selling our monthly customers to annual services with fixed target
• Implementation of best call center practices among Team members creating a resolution center.
• Managing all objection handling, overall performance & Team management.

• Process improvement & defining TAT for customer resolution.
• Coordinate with Back-end team for services activation.
• Engages in superior customer service by making information readily available.
• Persists in sales even in the face of failure.
• Demonstrates products and services as deemed necessary by clients and management.
• Schedules appointments and meetings as necessary.
• Answers questions from clients.
• Makes product knowledge readily available to self and other sales people through various resources.

• Communicating with upper management to develop strategic operations goals.
• Developing strategic long-range plans to achieve strategic objectives.
• Monitoring operational performance of both internal and external service providers.
• Monitoring customers satisfaction.
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Receiving and responding to approvals and notifications.
• Refund initiation process (In case escalations).

• Handling client escalations, feedback management.
• Process improvement & defining TAT for customer resolution.
• Coordinate with Back-end team for services activation.
• Engages in superior customer service by making information readily available.
• Persists in sales even in the face of failure.
• Demonstrates products and services as deemed necessary by clients and management.
• Schedules appointments and meetings as necessary.
• Answers questions from clients.
• Makes product knowledge readily available to self and other sales people through various resources.
• Finds ways to sell products in the face of a down market.
• Researches client base to find new types of customers and sells to them accordingly.
• Set goals and objectives.
• Prioritize activities.