Sarthak Agrawal

May 2016 to Jan 2020, Srinagar Zonal Office

• Headed the Administration and Accounts Section in my first posting at Srinagar.
• Performed all the financial tasks related to the Directorate with full dedication in time bound and efficient manner.
• Processed the salary and all Income Tax calculations of complete Srinagar staff for the complete tenure.
• Processed all other admininistrative bills with proper calculation and in compliance with CCS Rules.
• Procurement of goods and services through GeM and GST returns
  Coordinated with Regional Office and Headquarters and submitted the desired monthly, quarterly and annual reports in timely and efficient manner.
• Completed all the financial transactions and procurement in compliance with GFR rules.
• Coordinated with the Audit teams on yearly basis as per Government rules and regulations from time to time.
• Gave training to all the new joinees to make them acquainted and well versed with various software like PFMS and GeM.
• Studied, analyzed and prepared reports of bank statements of the accused for perusal at level of Senior Authorities in accordance to FEMA and PMLA rules.

Jan' 20 to till date, Delhi Headquarters

• Performed the complete joining process of SSC CGLE, SSC CHSLE and Senior Translators in the Directorate.
• Performed the making, compilations and updation of the complete data related to all the employees of the Directorate at all India level.
• Coordinated with the Police and Medical CMOs for getting the desired Character & Antecedents and Health reports respectively of the new joinees.
• Prepared and furnished the list and reports in respect of various grades of the Directorate for the Departmental Promotion Committee.

• Work cross-functionally with sales, management and other departments to maintain effective operations.
• Attended ongoing professional training to facilitate accurate and productive credit management.
• Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
• Referred delinquent accounts to collections department or outside resources.
• Monitored accounts for signs of fraud and non-payment issues.
• Collaborated with management to evaluate credit strategies and develop improvements.
• Prepared and presented weekly and monthly management reports on cost and benefit analysis, productivity analysis, inventory turnover analysis and cost variance analysis

• Verified work aligned with service levels agreed and client requirements.
• Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
• Researched, analyzed and projected market data for potential markets.
• Enhanced customer experience using all omnichannel offerings.
• Sought out and engaged with customers to drive sales and service using suggestive selling.
• Educated staff on organizational mission and goals to help employees achieve success.
• Tracked and analyzed reports to determine needed improvements.
• Collected, arranged and input information into database system.
• Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
• Identified objectives of Holiday Plans by analyzing feedback, observing clients and collecting surveys.