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Around 5+ years of experience in ServiceNow development, administration, and implementation, specializing in ITSM, ITOM, ITBM, GRC, IRM, SAM, SPM, HAM, HRSD, CMDB, OOTB, AIOps, GEN AI, APP ENGINE, ATF, BCM, SecOps, and Enterprise Service Management (ESM). Proven track record of driving automation, process optimization, and enhancing service delivery through the implementation of cutting-edge technologies and best practices. Expertise in IT Asset Management (ITAM), including SAM and HAM workflows, streamlining asset lifecycle management, ensuring compliance, and reducing operational costs. Demonstrated analytical and problem-solving skills that allow for optimization of asset management processes. Proven IT Operations Management (ITOM) expertise, including Discovery, Service Mapping, Event Management, and Hybrid Cloud Monitoring (AWS, Azure). Enhanced visibility, automation, and control over multi-cloud environments, driving service optimization across hybrid infrastructures. Skilled in integrating AI-driven automation tools, including Predictive Intelligence, AIOps, and NowAssist, proactively detecting, analyzing, and resolving issues, resulting in a 25% reduction in incident resolution times. Implemented automation to enhance service response time and incident management efficiency. Extensive experience with CMDB, improving data integrity, CSDM alignment, and utilizing ETL processes for seamless data integration across hybrid infrastructures. Focused on improving the accuracy and reliability of configuration management and dependency mapping. Proficient in ServiceNow scripting and customization, using JavaScript, Glide APIs (GlideRecord, GlideForm), HTML, CSS, AngularJS, React, and Node.js to extend platform functionality, improve user experience, and ensure service delivery aligns with business objectives. Strong expertise in ITSM, automating core workflows such as Incident, Problem, Change, Service Request, and Knowledge Management. These optimizations resulted in better service delivery, improved SLA adherence, and reduced manual intervention. Hands-on experience with ITBM tools, including PPM, Demand Management, and Agile modules, optimizing resource allocation, project delivery, and financial tracking. Ensured IT investments were strategically aligned with business needs and objectives. GRC and IRM expertise, including automating policy compliance, risk assessments, and audit tracking, in alignment with regulatory standards such as GDPR, HIPAA, CCPA, and ISO 27001. Automated regulatory workflows to ensure continuous compliance and minimize organizational risk. Deep knowledge of SecOps, Vulnerability Response, and SBOM modeling, integrating security tools like Qualys and Splunk for proactive security incident management. Enhanced organizational security posture by streamlining response times and improving visibility into vulnerabilities. Advanced proficiency in HRSD, automating employee workflows, integrating with Workday/SAP, and enhancing employee experience via Employee Center Pro. Focused on improving time-to-completion for HR tasks, ensuring better onboarding and offboarding processes. Extensive experience in ServiceNow integrations, leveraging REST/SOAP APIs, Integration Hub, Orchestration, mTLS, and ETL pipelines for seamless data exchange between internal and external systems. Integrated with multiple third-party tools to automate processes and enhance service delivery. Proficient in MID Servers for secure data collection, BigPanda integration for alert correlation, and SolarWinds/Dynatrace for real-time ITOM monitoring. Leveraged these tools to ensure operational continuity and real-time service visibility. Developed Performance Analytics dashboards, providing real-time insights into ITSM, ITOM, GRC, APM, and CMDB health metrics. These dashboards provided data-driven insights that empowered teams to make informed decisions and improve service operations. Solid background in UX/UI design, enhancing Service Portal experiences with AngularJS, HTML5, CSS3. Collaborated with design teams for wireframes, prototypes, and accessibility enhancements, improving portal user experience across devices. Expertise in the full SDLC, including requirement gathering, solution design, development, testing, deployment, and maintenance of scalable ServiceNow applications, ensuring optimal platform performance and delivering high-quality solutions.

A Qualified IT Professional with 13 years of experience including 9+ years of experience as a Service-Now lead developer, administrator. Direct hands-on experience on most of the ServiceNow ITOM and ITSM modules including Discovery, CMDB, Service Mapping, Change Management, Incident management and service Portal to name a few. Experience with the various ServiceNow versions (Dublin, Eureka, Fuji, Geneva, Helsinki, Jakarta and Kingston, London, Madrid, New York, Orlando, Paris and Quebec). Experience with implementing solutions on ServiceNow platform across various modules - ITSM, CMDB, HR, Asset, Demand & Resource and custom applications. Developed solutions using JavaScript, Web Services, SOAP, and other web technologies to integrate ServiceNow with internal/ external systems and tools. Development experience adhering with SDLC processes like Waterfall, Agile, Test-Driven Development. Hands on experience developing Content Management System (CMS) in ServiceNow. Utilize the ServiceNow Portfolio Project Management (PPM) module to manage all service transitions to production and ensure ongoing operations Experienced in HR Case Management, HR Tasks and creating record producers. Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event Management, Service Watch/Service Mapping. Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns. Extensive experience on Implementation, Customization and Maintenance of CSM modules such as Management, Incident, Problem, Knowledge Management and Customer Service Catalog in ServiceNow. Implemented the OOB process with the client-based configuration in the process for the idea, demand, and projects. Worked on Project portfolio suite (PPS) modules like Demand, Release, Project and Test. Design, Development and Implementation of ServiceNow customization including, but not limited to: core setup, workflow administration, reporting, data imports, LDAP integration, custom scripting, ebonding, and third party software integrations Experience in migration and integration of knowledge from CA service desk, BMC remedy into ServiceNow. Experienced with the configuration, implementation, and maintenance of the ServiceNow SAM. Experience with utilizing GRC tools to automate information security processes and reporting.

To contribute my expertise as a ServiceNow Developer/Administrator by designing, configuring, and optimizing ITSM, ITBM, HRSD, and GRC solutions that drive business efficiency, compliance, and innovation, while continuously enhancing my skills and delivering measurable results.
9+ years of experience as a ServiceNow Developer/Administrator, delivering end-to-end implementations, upgrades, integrations, and customizations. Expertise in ITIL-based processes (Incident, Problem, Change, Knowledge, Asset, and CMDB). Strong background in integrations with third-party systems (Jira, Salesforce, Box, Workday, CyberArk, Rapid7, Saviynt). Skilled in building Service Portals, Employee Center PRO, HRSD, PPM/SPM, and GRC modules. Proven record of enhancing system stability via Health Scans, upgrades (Rome → Tokyo → Vancouver), and platform optimization. Hands-on experience in Performance Analytics, automated workflows, and reporting dashboards to support leadership decision-making. In-depth understanding of Users, adding new Group automatically associated with New User Record, Assign Roles to Group, Add Users to new Groups. Created and configured custom applications, tables, modules, and workflows using Import Sets and Transform Maps to meet business requirements. Expertise on defining workflows in Service Catalog items, Approvals and Dynamic tasks in ServiceNow. Experience in working with UI Actions, UI Policies, UI Macros and Data Policies in ServiceNow. Collaborated directly with functional and process owners via phone and WebEx to understand business processes and gather new requirements. Ability to grasp and adapt new technologies and systems quickly. Extensive experience implementing role-based access using ACLs, including application/module access, record-level, and column-level restrictions. Designed and engineered solutions leveraging ServiceNow components to address business workflows, ITSM, and ticketing requirements. Developed inbound and outbound email actions to synchronize ticket updates across systems. Designed, configured, and implemented custom solutions using JavaScript and Ajax to meet complex business needs. Developed Functional and Technical Specifications; delivered user training sessions to support adoption. Strong knowledge of SQL, PL/SQL, and database concepts with hands-on expertise in UNIX Shell scripting and PL/SQL procedures for data extraction and loading. Automated procurement workflows aligning with Source-to-Pay operations, improving process efficiency.

Actively Seeking for an opportunity in Germany to contribute ServiceNow and IT Operations expertise within a cloud driven organization. ServiceNow Professional with 5+years of experience across ITSM, Automation and Cloud based operations. US- Trained Master's graduate with hands-on experience supporting different environments. Expert in ServiceNow Scripting and Integrations to deliver reliable and scalable IT Services.

SARTHAK ATTRI

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