Sarthak Chandel
Customer Success Consultant
Noida
Summary
Highly motivated Customer specialist with a proven track record of exceeding sales targets and driving operational excellence. Experienced in Client management and stakeholder engagement. Skilled in market analysis, competitor research, and identifying potential business opportunities.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Customer Success Consultant
Posterity Consulting
Noida
10.2021 - Current
- Supported clients with business analysis, documentation, and data modeling.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Successfully managed a portfolio of categories, overseeing all aspects of operations, Client management, and stakeholder relationships.
- Exceeded sales targets consistently, driving revenue growth by 25 year over year.
- Developed and implemented strategies to optimize category performance and increase customer satisfaction.
- Collaborated closely with cross-functional teams to ensure seamless execution of category initiatives.
- Conducted market research and analysis to identify trends, competitors, and opportunities for growth.
- Negotiated contracts and pricing agreements with vendors, resulting in cost savings..
- Implemented robust Client performance evaluation system, leading to improved service quality and supplier accountability
Business Development Associate
Board Infinity
Mumbai
03.2021 - 10.2021
- Used SalesForce to handle portfolio and prospective leads.
- Managing a team of 6 people.
- Responsible for the strategic corporate alliance.
- Product demonstration to new corporate clients.
- Account Management.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Compiled product and customer data to generate informed profit projections.
Education
Bachelor of Commerce - Commerce
Himachal Pradesh University
Shimla 05.2015 - 07.2018
MBA - Marketing Management And Research
Graphic Era Deemed To Be University
Dehradun 07.2019 - 07.2021
Skills
Analysis & Evaluation
Client Relationships
Operations Management
Stakeholder Engagement
Problem Solving
Market Research and Analysis
Negotiation and Contract Management
Accomplishments
- Developed and implemented sales strategies to increase revenue by 25% in the first year.
- Built and maintained strong relationships with clients, resulting in a 40% increase in customer retention.
Certification
Art Of Negotiation
Timeline
Art Of Negotiation
11-2022
Customer Success Consultant
Posterity Consulting
10.2021 - Current
Business Development Associate
Board Infinity
03.2021 - 10.2021
MBA - Marketing Management And Research
Graphic Era Deemed To Be University
07.2019 - 07.2021
Bachelor of Commerce - Commerce
Himachal Pradesh University
05.2015 - 07.2018