Sarthak Dhar
Kolkata
Summary
Accomplished jewellery industry professional with over 15 years of experience, including over 10 years in management. Specializes in driving growth through innovative marketing and effective team leadership. Recognized for exceeding targets and enhancing customer satisfaction. Ready to leverage retail expertise in a results-oriented organization.
Overview
16
16
years of professional experience
Work History
Senior Store Manager
Orient Jewellers
Kolkata
04.2026 - Current
- Drove revenue through effective sales planning, team coaching, and high-value client engagement.
- Managed end-to-end operations of two retail stores, achieving sales profitability and business growth targets.
- Recruited, trained, mentored, and evaluated store managers and retail teams to foster a high-performance culture.
- Monitored KPIs, including NSV, conversion rate, and customer satisfaction, to drive performance insights.
- Ensured visual merchandising standards and operational excellence to enhance customer experience across both locations.
- Analyzed business performance through daily, weekly, and monthly reports to uncover improvement opportunities.
- Maintained optimal inventory levels while reducing discrepancies and ensuring efficient stock movement.
- Strengthened customer relationship management through VIP servicing and repeat business initiatives.
Manager
P. C. Chandra Jewellers
09.2023 - 02.2026
- Achieved company targets through sales analysis, inventory control, and customer-focused strategies.
- Achieved business targets across gold, diamond, and costume categories, enhancing profitability and improving stock rotation.
- Enhanced customer satisfaction through tailored product recommendations and impactful in-store BTL campaigns.
- Handled complaints, exchanges, and ensured full customer satisfaction while maintaining staff discipline and harmony.
- Ensured store discipline, attendance, and staff planning through effective forecasting, job rotation, and HR policy implementation.
- Facilitated employee leave management to maintain operational continuity, team structuring, and operational efficiency.
- Completed team appraisals and initiated store-level development programs. Actively participated in and facilitated team training sessions.
- Managed gold installment schemes and stock accuracy, supporting operations at outstation showrooms in Agartala and Gurgaon Gold Souk.
Store Manager
Reliance Jewels
Kolkata
09.2021 - 09.2023
- Managed daily store operations, ensuring seamless workflow and high customer satisfaction.
- Oversaw inventory management, maintaining optimal stock levels and effective product displays.
- Implemented promotional strategies, increasing customer engagement and driving sales growth.
- Trained and mentored staff, enhancing team collaboration and service quality.
- Resolved customer complaints quickly, building loyalty and encouraging repeat business.
- Conducted regular staff meetings to promote teamwork and operational transparency.
- Ensured compliance with company policies and safety regulations in all store practices.
- Analyzed sales data to identify trends and enhance merchandising strategies.
Assistant Store Manager
Senco Gold & Diamonds
Kolkata
06.2017 - 08.2021
- Drove store sales and profitability, achieving monthly and annual business targets.
- Lead, coach, and develop the store team to deliver high performance.
- Ensure exceptional customer experience and strengthen CRM to increase repeat business.
- Manage inventory, stock accuracy, audits, shrinkage control, and replenishment.
- Monitored key KPIs to assess performance and identify areas for improvement.
- Maintain visual merchandising, SOP compliance, security, and operational excellence.
- Planned and executed local marketing strategies and events to enhance customer engagement.
- Analyze business performance through MIS reports and implement corrective action plans.
Sales Executive & Store Manager
M.P. Jewellers
Kolkata
09.2011 - 06.2017
- Led and motivated sales team to maximize performance through effective training.
- Achieved store sales profitability, contributing to overall business growth targets.
- Executed local marketing activities that increased footfall and improved customer acquisition.
- Monitored key retail KPIs, including conversion rates, ABV, UPT, and category-wise sales.
- Resolved customer complaints effectively to maintain exceptional customer experience.
- Managed inventory stock audits, shrinkage control, and merchandising standards.
- Ensured compliance with company SOPs, security protocols, and operational policies.
- Prepared business reports to drive continuous improvement in store performance.
Sales Executive
BENGAL JEWELLERY
Kolkata
05.2010 - 09.2011
- Achieved individual sales and productivity targets consistently.
- Increased conversion rates and average bill value through strategic upselling of add-on products.
- Effectively promoted gold, diamond, silver, and gemstone products, enhancing customer engagement and driving sales.
- Significantly contributed to overall store sales through targeted initiatives and customer relationship management.
- Delivered exceptional customer service to foster lasting relationships.
- Maintained product knowledge and adhered to visual merchandising standards.
- Supported store promotions and engaged customers actively.
- Ensured accurate stock handling and compliance with SOPs.
Education
BACHELOR OF ARTS -
indira gandhi national open university
the scottish church collegiate school
Skills
- Effective communication
- Adaptability in diverse environments
- Pressure management
- Instruction adherence and results delivery
- Team leadership
- Performance evaluation
- Staff development
- Sales analysis
- Task prioritization
- Inventory management
Languages
- Bengali
- Hindi
- English
Hobbies and Interests
- Love traveling to explore new places and cultures.
- Enjoy cooking as a creative and relaxing hobby.
Timeline
Senior Store Manager
Orient Jewellers
04.2026 - Current
Manager
P. C. Chandra Jewellers
09.2023 - 02.2026
Store Manager
Reliance Jewels
09.2021 - 09.2023
Assistant Store Manager
Senco Gold & Diamonds
06.2017 - 08.2021
Sales Executive & Store Manager
M.P. Jewellers
09.2011 - 06.2017
Sales Executive
BENGAL JEWELLERY
05.2010 - 09.2011
BACHELOR OF ARTS -
indira gandhi national open university
the scottish church collegiate school