Sarthak Kapoor

• Team Leadership
  Lead and manage a team of 350 professionals, including supervisors and trainers, ensuring efficient and cost-effective healthcare documentation operations.
• Process Innovation
  Spearheaded the introduction of advanced methods and systems, significantly reducing turnaround times and streamlining documentation processes.
• Operational Management
  Overhauled operational management systems, enhancing processes and best practices to improve overall efficiency.
• Financial Oversight
  Oversaw budgeting and forecasting, ensuring optimal resource allocation and financial management for documentation projects.
• Quality Assurance
  Implemented rigorous quality control measures, monitoring KPIs to maintain high standards and drive continuous improvement.
• Training and Development
  Designed and delivered training programs to staff, fostering a culture of excellence and promoting professional growth.
• Strategic Planning
  Developed and executed strategies for the timely and successful delivery of documentation services tailored to meet specific client needs.

• Provider Integration
  Directed the successful integration of 50 new providers into the healthcare documentation system, managing a team of 50 documentation specialists.
• Client Collaboration
  Collaborated closely with clients to design and implement customized documentation solutions that improved operational efficiency and client satisfaction.
• Operational Issue Resolution
  Addressed and resolved complex operational issues, optimizing workflows and resource allocation to enhance service delivery.
• Growth Identification
  Identified new opportunities for growth within existing accounts, as well as potential new customers.
• Performance Management
  Conducted regular performance reviews, providing actionable insights to improve documentation processes and team performance.
• Healthcare Coordination
  Coordinated with healthcare providers to understand their documentation needs, providing tailored solutions to ensure seamless integration and high-quality service.

• Project Implementation
  Successfully launched a Medical Scribe Process within two months, building a 100-member team from scratch.
• Process Optimization
  Defined team roles, optimized workflows, and managed multiple implementation projects simultaneously.
• Client Communication
  Acted as the primary liaison for clients, ensuring service delivery met contractual obligations and client need.
• Team Building and Development
  Recruited, trained, and mentored team members, fostering a high-performing and collaborative work environment.
• Continuous Improvement
  Implemented continuous improvement initiatives that enhanced process efficiency and reduced operational costs.
• Stakeholder Engagement
  Engaged with key stakeholders to align project goals with business objectives, ensuring mutual satisfaction and long-term collaboration.

• Workflow Customization
  Tailored scribe workflows to align with specific provider needs, ensuring seamless integration with existing medical practices.
• Real-Time Documentation Support
  Provided real-time documentation support during patient encounters, allowing providers to focus on patient care while ensuring accurate and complete records.
• EHR Integration
  Facilitated the integration of Electronic Health Records (EHR) systems, ensuring that all patient data was accurately documented and easily accessible.
• Training and Onboarding
  Conducted training sessions for new scribes, ensuring they were well-versed in medical terminology, documentation standards, and EHR systems.
• Quality Assurance and Compliance
  Reviewed scribe documentation for quality assurance, ensuring compliance with healthcare regulations and maintaining high standards of accuracy.
• Provider Support and Communication
  Acted as a liaison between providers and the scribe team, addressing any issues or concerns promptly to ensure smooth operations.

• Terminology Translation
  Translated complex medical terminology and abbreviations into clear, comprehensive reports that were accessible to healthcare professionals and compliant with industry standards.
• Efficiency Enhancement
  Streamlined the documentation process by utilizing advanced speech recognition tools, reducing turnaround time while maintaining high accuracy.
• Documentation Audits
  Conducted regular audits of medical documentation to ensure adherence to best practices and regulatory requirements, contributing to continuous improvement in documentation quality.
• Error Resolution
  Identified and resolved documentation errors, minimizing the risk of incorrect patient data being recorded and ensuring the reliability of medical records.

• Clinical Documentation Support
  Collaborated closely with physicians to optimize clinical documentation processes, significantly reducing their administrative workload. Implemented efficient documentation practices that allowed physicians to focus more on patient care, resulting in improved overall healthcare delivery and enhanced patient outcomes. By introducing tailored solutions and advanced tools, ensured that documentation was not only accurate but also streamlined, thereby boosting the efficiency of healthcare operations.
• Project Implementation and Alignment
  Played a key role in the successful implementation of new projects, ensuring they were meticulously aligned with organizational goals. Worked cross-functionally to define project objectives, establish clear timelines, and implement high standards of service delivery. By focusing on strategic planning and proactive problem-solving, contributed to the seamless integration of new initiatives into existing operations, driving continuous improvement and organizational growth.

Medical Transcription

• Accurate Documentation: Transcribed medical dictations from healthcare professionals into comprehensive and precise documents, ensuring adherence to medical terminology and format standards.
• Attention to Detail: Ensured the accuracy and clarity of all medical reports, contributing to the effective communication between healthcare providers and patients.

Quality Assurance

• Audit and Review: Conducted quality improvement audits on transcribed documents to ensure consistency and compliance with established guidelines.
• Standards Maintenance: Played a key role in maintaining high standards in medical documentation, identifying and correcting errors to improve overall quality and reliability.