SARTHAK KAPOOR

Work History

Deliver Health Solutions

Bengaluru

08.2022 - Current

Team Size: 100.
Managing a team of supervisors and trainers.
Ensuring all operations are carried on in an appropriate, cost-effective way
Improving operational management systems, processes, and best practices
Manage budgets and forecasts
Perform quality controls and monitor production KPIs
Train and supervise staff
Find ways to increase the quality of customer service
During an implementation, responsible for a timely and successful setup of our services according to client needs, objectives, and contract specifications
Distributing providers among several scribes after analyzing each scribe’s individual capacity
Ensure timely and successful delivery of our services according to client needs and objectives.

Kozent Tech, Genesis Transcription/Scribe Services

11.2019 - 02.2022

Business Achievement
Successfully implemented an account consisting of 20 providers
Handling a team of 25 medical scribes
Responsibilities
Responsible for the smooth implementation of new providers
Handle everything from the client’s as well as the organization’s perspective
During an implementation, responsible for a timely and successful setup of our services according to client needs, objectives, and contract specifications
Partners with the client to optimize scribe utilization and workflows
Troubleshoot any operational issues, delays, or concerns
Handle several implementations at a time
Coordinating with doctors and other medical providers to understand their thought processes and provide them services according to their needs
Distributing providers among several scribes after analyzing each scribe’s individual capacity
Ensure timely and successful delivery of our services according to client needs and objectives.

NPB Consultants

01.2019 - 10.2019

Business Achievement
Successfully implemented Medical Scribe Process within the period of 2 months time while working as a Project Lead in Medical Scribe Division
Team Building/Team Handling
Successfully built and handled a team of 30 medical scribes within the period of 5 months
Responsibilities
Responsible for the smooth implementation of new scribe programs
Handle everything from A to Z that you can think of to get a full scribe program running
During an implementation, responsible for a timely and successful setup of our services according to client needs, objectives, and contract specifications
Partners with the client to optimize scribe utilization and workflows
Troubleshoot any operational issues, delays, or concerns
Handle several implementations at a time
Manage Team leads during the implementation phase
Client communication in their specified contracts as well as monitoring and addressing the ongoing needs of those respective clients

IDS Infotech

12.2017 - 01.2019

Belongs to the initial team who successfully implemented the scribe process in Noida in 2015
Implementing new providers from hospitals and independent clinics
Gathering feedback from multispecialty healthcare providers from several hospitals throughout the USA through chatting and voice calling
Performing documentation in the EHR
Gathering information from the patient's visit and partnering with the physician to deliver the pinnacle of efficient patient care and significantly reduce the burden of clinical documentation from the provider.

IeImpact Microsystems

Mohali Chandigarh

11.2015 - 11.2017

Listen to the recorded dictation of a doctor or other healthcare professional
Transcribe and interpret the dictation into diagnostic test results, operative reports, referral letters, and other documents
Review and edit drafts prepared by speech recognition software, making sure that the transcription is correct, complete, and has a consistent style
Translate medical abbreviations and jargon into the appropriate long form
Identify inconsistencies, errors, and missing information within a report that could compromise patient care
Submit health records for physicians to approve
Follow patient confidentiality guidelines
Perform quality improvement audits.

IDS Infotech Ltd

03.2015 - 11.2015

Gathering feedback from multispecialty healthcare providers from several hospitals throughout the USA through chatting and voice calling
Implementing new projects to meet organizational goals
Performing documentation in the EHR
Gathering information from the patient's visit and partnering with the physician to deliver the pinnacle of efficient patient care and significantly reduce the burden of clinical documentation from the provider.

Transcend/Nuance, NTS

08.2010 - 03.2015

Listen to the recorded dictation of a doctor or other healthcare professional
Transcribe and interpret the dictation into diagnostic test results, operative reports, referral letters, and other documents
Review and edit drafts prepared by speech recognition software, making sure that the transcription is correct, complete, and has a consistent style
Translate medical abbreviations and jargon into the appropriate long form
Identify inconsistencies, errors, and missing information within a report that could compromise patient care
Submit health records for physicians to approve
Follow patient confidentiality guidelines
Perform quality improvement audits.