Summary
Overview
Work History
Education
Skills
Websites
Personal Information
References
Timeline
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SARTHAK MULEY

SARTHAK MULEY

Front Desk Supervisor
Vadodara

Summary

Innovative, high performance driven professional with desire to learn and grow in a company to help achieve company as well as personal goals and objectives

Overview

2
2
years of professional experience
5
5
years of post-secondary education
4
4
Languages

Work History

Front Desk Supervisor

Four Point By Sheraton
01.2024 - Current
  • Built talented team through hiring and training new associates.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Created monthly meetings for cashiers and membership desk associates.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Guest Service Agent

Conrad Pune
02.2023 - 01.2024


  • Coordination with cross-functional departments for a delightful guest experience.
  • Handling guest complaints in an efficient and timely manner.
  • Handled VIP guest movements including high-ranked government officials and celebrities
  • Helped in formalizing and maintaining departmental SOPs.
  • Conducting departmental audits and training on a timely basis.
  • Administrated check-in & check-out services for FITs and large, medium, and small groups
  • Assisted Front office manager in maintaining departmental P&L account ledger
  • Conducted various team-building activities with Human Resources Department.
  • Assisted sales team by up-selling over-the-counter.

Guest Service Associate

Accor, Doha
09.2022 - 01.2023


  • Administering check-in & check-out services for guests.
  • Assigning rooms and take care of other administrative activities at the hotel in regards with guests.
  • Managed time efficiently in order to complete all tasks within deadlines.

Guest Service Associate

Expo 2020, Dubai
11.2021 - 04.2022


  • Provided excellent customer service by anticipating and responding to guest needs
  • Managed guest inquiries and complaints in a timely and courteous manner, resulting in a reduction in customer service-related complaints.
  • Implemented a customer service training program that improved guest satisfaction ratings

Front desk Associate

Vits Shalimar

Education

Bachelor of Science - Hospitality Administration And Management

IHM Ahmedabad
Gandhinagar
07.2018 - 05.2021

HSC -

Chanderbala Modi Academy
Ankleshwar
04.2017 - 05.2018

SSC -

Chanderbala Modi Academy
Ankleshwar
04.2015 - 05.2016

Skills

End to End event management

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Websites

Personal Information

  • Date of Birth: 08/07/2000
  • Nationality: Indian

References

  • Shilpa Rameja, Taj Coimbatore, General Manager, shilpa.rameja@tajhotels.com, 9582261060
  • Saaed H, Conrad Pune, Asst. Front Office Manager, saaed.h@conradhotels.com, 9766478702

Timeline

Front Desk Supervisor

Four Point By Sheraton
01.2024 - Current

Guest Service Agent

Conrad Pune
02.2023 - 01.2024

Guest Service Associate

Accor, Doha
09.2022 - 01.2023

Guest Service Associate

Expo 2020, Dubai
11.2021 - 04.2022

Bachelor of Science - Hospitality Administration And Management

IHM Ahmedabad
07.2018 - 05.2021

HSC -

Chanderbala Modi Academy
04.2017 - 05.2018

SSC -

Chanderbala Modi Academy
04.2015 - 05.2016

Front desk Associate

Vits Shalimar

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SARTHAK MULEYFront Desk Supervisor