SARTHAK MULEY
Front Desk Supervisor
Vadodara
Summary
Innovative, high performance driven professional with desire to learn and grow in a company to help achieve company as well as personal goals and objectives
Overview
2
2
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Front Desk Supervisor
Four Point By Sheraton
Vadodara
01.2024 - Current
- Built talented team through hiring and training new associates.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Created monthly meetings for cashiers and membership desk associates.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Guest Service Agent
Conrad Pune
Pune
02.2023 - 01.2024
- Coordination with cross-functional departments for a delightful guest experience.
- Handling guest complaints in an efficient and timely manner.
- Handled VIP guest movements including high-ranked government officials and celebrities
- Helped in formalizing and maintaining departmental SOPs.
- Conducting departmental audits and training on a timely basis.
- Administrated check-in & check-out services for FITs and large, medium, and small groups
- Assisted Front office manager in maintaining departmental P&L account ledger
- Conducted various team-building activities with Human Resources Department.
- Assisted sales team by up-selling over-the-counter.
Guest Service Associate
Accor, Doha
Doha, Qatar
09.2022 - 01.2023
- Administering check-in & check-out services for guests.
- Assigning rooms and take care of other administrative activities at the hotel in regards with guests.
- Managed time efficiently in order to complete all tasks within deadlines.
Guest Service Associate
Expo 2020, Dubai
Dubai , UAE
11.2021 - 04.2022
- Provided excellent customer service by anticipating and responding to guest needs
- Managed guest inquiries and complaints in a timely and courteous manner, resulting in a reduction in customer service-related complaints.
- Implemented a customer service training program that improved guest satisfaction ratings
Front desk Associate
Vits Shalimar
Education
Bachelor of Science - Hospitality Administration And Management
IHM Ahmedabad
Gandhinagar 07.2018 - 05.2021
HSC -
Chanderbala Modi Academy
Ankleshwar 04.2017 - 05.2018
SSC -
Chanderbala Modi Academy
Ankleshwar 04.2015 - 05.2016
Skills
End to End event management
Ability to work under pressure
Creative problem solving
Customer account management
Establishing and maintaining customer relationship
Revenue Maximization
MS office
Opera Pms
Onq Pms
Hotelogix Pms
IDS Pms
Personal Information
- Date of Birth: 08/07/2000
- Nationality: Indian
References
- Shilpa Rameja, Taj Coimbatore, General Manager, shilpa.rameja@tajhotels.com, 9582261060
- Saaed H, Conrad Pune, Asst. Front Office Manager, saaed.h@conradhotels.com, 9766478702
Timeline
Front Desk Supervisor
Four Point By Sheraton
01.2024 - Current
Guest Service Agent
Conrad Pune
02.2023 - 01.2024
Guest Service Associate
Accor, Doha
09.2022 - 01.2023
Guest Service Associate
Expo 2020, Dubai
11.2021 - 04.2022
Bachelor of Science - Hospitality Administration And Management
IHM Ahmedabad
07.2018 - 05.2021
HSC -
Chanderbala Modi Academy
04.2017 - 05.2018
SSC -
Chanderbala Modi Academy
04.2015 - 05.2016
Front desk Associate
Vits Shalimar