Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic
Sarthak Ojha

Sarthak Ojha

Gonda

Summary

I'm a highly skilled and qualified working support professional. My ability to blend technical expertise with exceptional communication skills ensures a seamless and satisfying experience for customers. With a proven track record of meeting and exceeding performance targets, I bring reliability, adaptability, and a results-driven mindset to any organization. I have also improved help desk response times and user experience while guiding the new joiners, as well.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Technical Support Executive

Teleperformance
Jaipur
11.2023 - Current
  • Provided high-quality technical support via chat and voice, ensuring quick resolution of hardware and software issues.
  • I have diagnosed and helped in troubleshooting complex technical problems, and escalating issues when necessary.
  • I have excelled in delivering exceptional customer service.
  • I also served as the Technical Floor Support Executive. In this role I have assisted in training and mentoring new hires, sharing best practices and troubleshooting techniques.
  • Maintain a deep understanding of company products to offer informed solutions and recommendations.
  • Effectively communicate technical concepts to non-technical users, ensuring clarity and ease of understanding.
  • Accurately document the customer interactions and troubleshooting steps in the CRM system for future reference.
  • Meet and exceed performance metrics, including call resolution time, CE scores, and quality benchmarks.
  • Successfully achieved all monthly upsell and cross-sell targets, enhancing business growth.
  • Strengthened English communication skills through regular interactions with international customers, ensuring seamless global support.

Education

Bachelor of Commerce - Business Administration

University of Lucknow
Lucknow, Uttar Pradesh, India
10-2023

Skills

  • International Chat & Voice Support – Expertise in assisting customers across multiple time zones, delivering professional and culturally aware support
  • Customer Service Excellence – Skilled in handling customer concerns with patience, empathy, and problem-solving abilities to ensure satisfaction
  • Technical Troubleshooting – Ability to diagnose and resolve software and hardware issues efficiently
  • Time Management – Effectively handle multiple queries simultaneously while maintaining high service quality
  • Empathy & Communication – Strong interpersonal skills that build rapport with customers and ensure clear communication
  • Product Knowledge & Training – Continuous learning and upskilling to stay ahead in tech support and product updates

Affiliations

  • Playing Cricket – Teamwork, strategy, and discipline.
  • Music – A passion for rhythm and melody, enhancing creativity and relaxation.

Certification

  • Diploma in Software Applications, Meena Shah Institute of Management and Technologies, Gonda
  • Training Course on Financial Markets, Shine Projects

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Technical Support Executive

Teleperformance
11.2023 - Current

Bachelor of Commerce - Business Administration

University of Lucknow

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Sarthak Ojha