Sarthak Singh
Gurugram
Summary
Senior Specialist with expertise in cross-border logistics, managing B2B, and B2C accounts. A track record of meeting targets, and delivering efficient, cost-effective solutions. Skilled in freight management, contract negotiation, and leveraging technology to enhance client satisfaction, and streamline operations. Consistently exceeds performance goals in dynamic, fast-paced environments.
Overview
3
3
years of professional experience
Work History
Senior Specialist
Shiprocket
Gurugram
11.2024 - Current
- Effectively managing a portfolio of over 400 customers on a monthly basis, driving consistent revenue generation.
- Strategically manage and cultivate relationships with key B2B and B2C clients, ensuring the seamless execution of cross-border cargo logistics solutions.
- Developed and maintained strong relationships with high-value clients, optimizing commercial opportunities, and expanding business growth.
- Knowledge of Logistics Management Softwares, such as Enterprise Resource Planning (ERP) systems, and CRM tools to manage accounts and streamline operations.
- Conducting meetings with clients to discuss their objectives, challenges, and strategies.
- Skilled in managing the entire logistics chain, from the initial pickup to the final delivery, including customs procedures, export-import documentation, and overseeing commercial shipments.
- Expertise in various aspects of logistics, including first mile, last mile, and middle mile operations, as well as customs procedures, export-import certificates, shipping bills, and managing commercial shipments.
- Led contract negotiations and pricing discussions, ensuring favorable terms for both the company and the client, while maintaining profitability.
- Resolve conflicts between customer and other departments by identifying root causes and proposing solutions
- Proven track record of achieving targets and delivering high-quality services to clients.
Business Development Associate
Fare Labs Pvt Ltd
Gurugram
01.2023 - 11.2024
- Developed and maintained strong relationships with current and prospective clients to expand market presence.
- Participated in meetings with senior executives to discuss strategy implementation.
- Facilitated communication between internal teams and external stakeholders to ensure alignment on business development initiatives.
- Managed CRM database, ensuring accurate and up-to-date information on leads and clients.
- Provided insights and recommendations for improving internal processes and increasing operational efficiency.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Business Development Executive
FareLabs Pvt Ltd
Gurugram
01.2022 - 01.2023
- Developed and implemented strategies to increase customer base and revenue growth
- Drafted proposals for potential customers outlining terms of service agreements
- Established strong relationships with key decision makers within client organizations
- Collaborated with sales team members to identify target markets and develop sales strategies
- Conducted market research and identified potential business opportunities
Education
Bachelor of Technology - Mechanical Engineering
Dr A.P.J. Abdul Kalam Technical University
07-2022
Skills
- Cross-border logistics
- ERP
- CRM Tools
- Account Retention
- Revenue Generation
- MS Office
- Account Management
- Client relationship building
- Key Account Management
- Good Interpersonal Skills
Hobbies and Interests
Chess
Timeline
Senior Specialist
Shiprocket
11.2024 - Current
Business Development Associate
Fare Labs Pvt Ltd
01.2023 - 11.2024
Business Development Executive
FareLabs Pvt Ltd
01.2022 - 01.2023
Bachelor of Technology - Mechanical Engineering
Dr A.P.J. Abdul Kalam Technical University
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