Sarthak Tandon
NOIDA
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager, Customer Experience
Oliver & Bonacini
Toronto
03.2024 - 10.2024
- Monitored team performance against established benchmarks in order to maximize productivity levels.
- Developed training materials and manuals for customer service staff to improve knowledge and skills.
- Oversaw the implementation of CRM systems to streamline customer interactions and data management.
- Analyzed customer feedback data to identify trends and develop strategies to address customer issues quickly and effectively.
- Trained and mentored customer service staff in best practices and company standards.
Head of Operations
Union Social Eatery
Toronto
01.2023 - 08.2023
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Monitored performance metrics to identify areas of improvement in operational efficiency.
- Managed day-to-day relationships with key clients, enhancing customer satisfaction, and driving long-term engagement.
- Collaborated with the marketing team to create promotional campaigns and event activations that resulted in a 20% increase in annual bookings.
- Managed event logistics, from client consultation to execution, ensuring seamless operations, and high-quality service.
Culinary Manager
Khazana by Chef Sanjeev Kapoor
Toronto
09.2021 - 12.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored kitchen staff to ensure compliance with company expectations of efficiency and effectiveness.
- Designed innovative menus, sourced vendors and ordered supplies for high-demand restaurant.
- Collaborated with front-of-house staff to ensure seamless coordination between dining room service and back-of-house operations.
- Established a system for tracking customer complaints regarding food quality or service issues.
- Coached staff on strategies to enhance performance and improve customer relations.
- Oversaw daily operations of the kitchen including scheduling, budgeting and inventory control.
Cofounder
Herb and Hive A Food Boutique
Delhi
06.2020 - 09.2021
- Developed strategies to increase brand awareness through public relations initiatives.
- Drafted strategic plans for launching new products or services into the marketplace.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Conducted market research to assess potential opportunities for new products or services.
Head of Operations
Spoonlab Food Services Pvt Ltd
Mumbai
03.2019 - 06.2020
- Evaluated current systems and processes to determine if they are meeting organizational goals.
- Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Created reports that tracked key performance indicators related to operations objectives.
- Analyzed customer feedback to identify opportunities for process optimization.
- Resolved conflicts between staff members or other stakeholders in a timely manner.
- Monitored performance metrics to identify areas of improvement in operational efficiency.
Management Trainee
Taj Hotels and Resorts
Mumbai
06.2018 - 01.2019
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Created a safe work environment by adhering to safety protocols and guidelines set by management.
- Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
- Assisted in preparing weekly reports on sales figures, production levels, cost controls, and other relevant metrics.
Education
Post Graduate Diploma - Global Hospitality Sustainability Development
Seneca College School of Hospitality and Tourism
Toronto, ON12.2022
Post Graduate Dipoloma - Global Hospitality Business Development
Seneca College School of Hospitality and Tourism
Greater Toronto Area, ON04.2022
Bachelor's Degree - Hospitality Management
Institute of Hotel Management Catering Technology and Applied Nutrition
Mumbai, Maharashtra05.2018
Skills
- Staff development
- Client onboarding
- Cross-selling strategies
- Customer retention strategies
- Team leadership and supervision
- Event sales
- Workforce planning
- Organizational development
- Revenue growth
- Financial management
- Decision-making
Personal Information
Willing To Relocate: Anywhere
Certification
- Hootsuite - Social Media Marketing and Management Tool
- Google Digital Marketing & E-commerce Professional Certificate
Timeline
Operations Manager, Customer Experience
Oliver & Bonacini
03.2024 - 10.2024
Head of Operations
Union Social Eatery
01.2023 - 08.2023
Culinary Manager
Khazana by Chef Sanjeev Kapoor
09.2021 - 12.2022
Cofounder
Herb and Hive A Food Boutique
06.2020 - 09.2021
Head of Operations
Spoonlab Food Services Pvt Ltd
03.2019 - 06.2020
Management Trainee
Taj Hotels and Resorts
06.2018 - 01.2019
- Hootsuite - Social Media Marketing and Management Tool
- Google Digital Marketing & E-commerce Professional Certificate
Post Graduate Diploma - Global Hospitality Sustainability Development
Seneca College School of Hospitality and Tourism
Post Graduate Dipoloma - Global Hospitality Business Development
Seneca College School of Hospitality and Tourism
Bachelor's Degree - Hospitality Management
Institute of Hotel Management Catering Technology and Applied Nutrition
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