Sarthak Thakur
Delhi
Summary
Product-focused business analyst with hands-on experience in requirements gathering, workflow design, and cross-functional delivery. Skilled at translating business and regulatory needs into functional specifications, optimizing processes, and collaborating with stakeholders to deliver efficient, scalable solutions in dynamic environments.
Overview
10
10
years of professional experience
Work History
Business Operations Analyst
Apothecaries
Gurgaon
05.2024 - Current
- Product and process alignment: Contributed to defining and refining operational product workflows by translating governance and policy requirements into structured processes aligned with business objectives, delivery timelines, and execution priorities.
- Workflow design and troubleshooting: Designed and documented end-to-end workflows and process diagrams across operational platforms, supporting issue identification, exception handling, and the resolution of process or system inefficiencies.
- Business and requirements analysis: Gathered, analyzed, and documented business requirements from internal stakeholders and clients, ensuring solutions were commercially viable, scalable, and aligned with both business and regulatory needs.
- Functional documentation: Authored detailed process notes, functional requirements, and supporting documentation to enable effective collaboration with the QA team during solution development and implementation.
- Cross-functional collaboration: Worked closely with cross-functional teams to deliver tailored solutions, ensuring alignment between business needs, operational constraints, and technical execution.
- Client and stakeholder communication: Acted as a liaison between business users and internal teams, clearly interpreting business and technical requirements to ensure accurate delivery and stakeholder satisfaction.
- Problem-solving and optimization: Applied analytical and creative problem-solving skills to improve workflows, reduce operational risk, and enhance efficiency while maintaining compliance and quality standards.
- Agility and adaptability: Demonstrated flexibility by adjusting workflows, documentation, and priorities in response to evolving business needs, regulatory changes, and stakeholder feedback.
Business Consultant
CNX - Google
Gurgaon
03.2024 - 05.2024
- Partnered with business clients to streamline operational workflows and enhance compliance with Google’s data management and policy standards.
- Supported process documentation and records accuracy, ensuring consistency across client engagements and internal audit requirements.
- Collected and analyzed client feedback to improve service delivery models, contributing to stronger governance and operational alignment.
- Coordinated with internal teams to implement business recommendations that optimized efficiency, data integrity, and adherence to organizational processes.
Team Leader
Startek - Airtel
Gurgaon
06.2020 - 05.2023
- Cross-functional collaboration: Acted as a central point of coordination between cross-functional teams, facilitating clear communication to resolve issues, align on requirements, and deliver solutions that met business and client objectives.
- Delivery planning and execution: Coordinated timelines, resources, and priorities across teams to support efficient delivery, optimal utilization, and on-time execution, aligned with product roadmaps and project goals.
- Cross-functional delivery and alignment: Led regular stakeholder and team syncs to review project progress, surface risks and dependencies, and ensure alignment with product goals, delivery timelines, and evolving business priorities.
- Process improvement and optimization: Identified and drove improvements across workflows, processes, tools, and supporting technologies by analyzing operational gaps and team feedback, resulting in more efficient, scalable, and user-aligned solutions.
- Monitored team performance and provided feedback for continuous improvement.
Senior Executive
Convergys
Gurgaon
02.2017 - 10.2019
- Increased sales through effective customer engagement and product knowledge.
- Communicated effectively with supervisors regarding daily tasks and priorities.
- Collaborated with team members to meet sales targets.
- Utilized CRM software to track customer interactions and sales activities efficiently.
- Participated in training sessions to improve sales techniques and product knowledge.
SAP Business Analyst
Cloudway
Noida
01.2016 - 01.2017
- Supported development teams in designing solutions that met business needs.
- Collaborated with key stakeholders to define project scope, objectives, deliverables and success criteria.
- Prepared detailed reports summarizing findings from analysis activities.
- Provided recommendations on how to streamline operations and reduce costs.
Education
Bachelor of Technology (B.Tech.) - Computer Science
Manav Rachna University
Faridabad12.2016
Class XII -
Modern School
Delhi04.2012
Class X -
Mount Carmel School
Delhi04.2010
Skills
- Project management
- Business analysis
- Workflow design
- Client relationship management
- Functional documentation
- Process optimization
- Compliance monitoring
- Microsoft Excel
- Business strategy
- Market research
Accomplishments
- Automated the complete WhatsApp process for Airtel.
- Best Team Leader, 2023.
Timeline
Business Operations Analyst
Apothecaries
05.2024 - Current
Business Consultant
CNX - Google
03.2024 - 05.2024
Team Leader
Startek - Airtel
06.2020 - 05.2023
Senior Executive
Convergys
02.2017 - 10.2019
SAP Business Analyst
Cloudway
01.2016 - 01.2017
Bachelor of Technology (B.Tech.) - Computer Science
Manav Rachna University
Class XII -
Modern School
Class X -
Mount Carmel School