S ARUN SHANKAR
Chennai
Summary
11 years of experience in Business Continuity and Disaster Recovery, specializing in Crisis Management and Risk Management within TCS Organization. Proven track record in implementing effective disaster recovery strategies and enhancing risk management frameworks. Holds certifications in CBCI Business Continuity Management, Prince2, ITIL V3, and CCNA.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Continuity/ Crisis/ DR Manager
TATA Consultancy Services
Chennai
06.2016 - Current
- Business Continuity/ DR & Crisis Manager at Unit level – 60+ Clients (2016– 2025)
- This role involves overseeing the development and implementation of business continuity and Disaster recovery plans/ BCP revisions for 40+ Customers at unit level
- Key Customer’s supported in Banking Domain- Pfizer, RBS, Citibank, Experian, Deutsche Bank and in CMI Domain – Comcast, NBCU, Nielsen, Thomson Reuters, etc.
- Conducting & reviewing periodic Simulation, Call tree, Walkthrough tabletop CMT exercises for major Banking Customers along with publishing the report and action items.
- Enabled and facilitated ISO Audit and CMMI Audit for Major Banking Customers between 2020 to 2024 with Zero NCs.
- Self-assessment of DORA for Experian and other Banking Customers
- Developed and implemented an incident response training and awareness program, reducing incident detection and response time
- Created and maintained comprehensive incident documentation including timelines, actions taken, outcomes, and lessons learned.
- Certified on CBCI Certificate on Business Continuity Management
- Driving the BCP framework compliance within the Unit & reviewing BCPs for projects/engagements/relationships within the Unit Interfacing with the various Delivery Partners to help them plan the necessary recovery strategies that have been contractually agreed and guiding them on the review mechanism
- Facilitating Crisis Management Committee meeting within the Unit
- Developing and maintaining DR plans, Conducting risk assessments and business impact analyses
- Coordinating and leading DR testing and drills. Managing incident response during DR events
- Internal BCM Audits such as Deep dive reviews, PSU validation and RFP’s.
Risk Manager & Audit Compliance Lead
TATA Consultancy Services
Chennai
01.2013 - 12.2016
- Conducted audits at account level to evaluate internal controls and report findings.
- Planned and monitored corrective actions for over 30 customers, ensuring process effectiveness.
- Deployed Risk Management Frameworks including NIST, ISO31000, and COSO across operations.
- Performed periodic risk assessments during ISO audits to identify critical risk factors.
- Led reviews and supported ISO, CMMi, and BCM audits while facilitating PMR reviews.
- Reviewed operational risks (Operational/C,I,A) during project management reviews until resolution.
- Ensured compliance with internal governance and regulatory standards, enhancing data privacy and security protocols.
- Collaborated with stakeholders to assess and mitigate operational risks efficiently.
Service Management Lead
TATA Consultancy Services
Chennai
01.2011 - 12.2013
- Lead an Escalation Management and Major Incident Management team of 40 members from transition till stabilization phase.
- Actively identifying and assess incidents, determining their severity and potential impact.
- Leading the incident response team, coordinating efforts to diagnose, resolve, and recover from incidents.
- Managing incident escalations, ensuring timely and appropriate escalation to the right resources.
- Implemented Best practices such as HA, Legacy Ops remediation during Transition for Environment stabilization.
- Acted as the Single point of contact for TCS SM and Process mgmt., Infrastructure managed services and application lifecycle management, aligning clients' requirements, and developing, implementing, and transitioning customized processes according to client guidelines.
Service Desk Lead
TATA Consultancy Services
Chennai
01.2010 - 12.2011
- Transition support for L1 & L2 Service desk activities till Steady state phase with team of 50+members.
- Led and managed the transition of L2 service desk operations, ensuring minimal disruption to end-users and business operations.
- Developed and implemented transition plans, including timelines, resource allocation, and communication strategies.
- Improved service desk processes, resulting in a 10% reduction in ticket resolution time and a 95% increase in customer satisfaction.
- Collaborated with cross-functional teams (IT, Business Units) to ensure alignment and effective communication throughout the transition process.
Senior Executive Support
Slash Support
01.2005 - 12.2009
- Supported end-user IT issues related to OS, firewalls, and infrastructure.
- Helpdesk team member supporting IT related in the areas of end user VOIP, firewall, OS troubleshooting, etc.
Education
Bachelor of Engineering - Electronics & Communication
Anna University
01.2004
Skills
- Business continuity planning and disaster recovery
- Crisis management and emergency response
- Risk assessment and transition support
- Service management and ITIL framework
- Audit and compliance oversight
- Stakeholder communication and crisis coordination
- Jira and ServiceNow proficiency
- Autosys and Splunk expertise
- Rplanner utilization
Personal Information
- Date of Birth: 03/31/83
- Visa Status: Valid US Business Visa (until 2029)
Languages
- English
- Tamil
Years Of Experience
18
Accomplishments
- RiO (Rigor in Operations) in Service Managment Transistion Support
- Enabler in ISO Audit BCM support during 2020 - 2025 for Banking Customer with Zero NLs
- DORA implementation and re-assement for major Banking Customers
Certification
CBCI – Business Continuity Management (BCI certified)
ITIL – 2011 v3 certified
PRINCE2 – Foundation & Practitioner
CCNA certified
Preferred Location
Bangalore & Chennai
Timeline
Business Continuity/ Crisis/ DR Manager
TATA Consultancy Services
06.2016 - Current
Risk Manager & Audit Compliance Lead
TATA Consultancy Services
01.2013 - 12.2016
Service Management Lead
TATA Consultancy Services
01.2011 - 12.2013
Service Desk Lead
TATA Consultancy Services
01.2010 - 12.2011
Senior Executive Support
Slash Support
01.2005 - 12.2009
Bachelor of Engineering - Electronics & Communication
Anna University
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