Open To Work
Sarvamangala H A
Bangalore
Summary
Dynamic Operations Specialist with a proven track record at Randstad Digital Pvt Ltd, skilled in process improvement and data analysis. Adept at enhancing operational efficiency through effective workflow documentation and employee engagement initiatives. Strong collaborator with a focus on achieving results and driving team success in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Operations Specialist
Randstad Digital Pvt Ltd
Bangalore
08.2023 - Current
- Provides entry-level support in process improvement, supporting analysis, documentation, and reporting to enhance operational efficiency. Works under guidance while gaining practical knowledge of business processes and improvement methodologies.
- Job DescriptionJob Description• Supports process mapping, data collection, and documentation activities to ensure accurate visibility of workflows.
• Assists in identifying inefficiencies or bottlenecks within existing processes, escalating findings to senior colleagues.
• Prepares simple reports and dashboards on performance metrics, highlighting trends and basic improvement opportunities.
• Participates in small improvement initiatives, providing support in coordination, tracking, and documentation.
• Maintains process documentation and ensures compliance with established standards and procedures.
• Engages with internal teams to gather feedback and provide updates on process improvement activities.
• Supports knowledge sharing by preparing training materials, presentations, and guides.
• Learns and applies basic process improvement methodologies, tools, and frameworks in practical scenarios.
Grade Descriptor
• Requires basic conceptual knowledge of theories, practices, and procedures within a discipline
• Performs assignments using existing procedures
• Receives guidance and direction from more senior level roles/manager within the discipline
• Contributions are usually limited to task-related activities; works within standardized procedures and practices to achieve objectives and meet deadlines
• Exchanges straightforward information, asks questions and checks for understanding - Coordinated operational workflows to enhance team efficiency and productivity.
- Managed scheduling and resource allocation for various projects and tasks.
- Analyzed data to identify process improvements and streamline operations.
HR Executive
Communication Test Design India Pvt Ltd (CTDI)
bangalore
08.2022 - 08.2023
- Register Employees under PF&ESIC.
- Preparation of full & final settlement.
- Taking care of exit formalities - NOC.
- Addressed inquiries related to HR functions.
- Handling Employees biometric data.
- Updated and modified employee records to reflect accurate information.
- Updating and maintaining Employees master data.
- Providing Employees Pay slips.
- Issuing Offer letters, appointment letters, warning letter, experience letter, relieving letter, Contact Extension letter, Designation change letter, Location Transfer letter, etc.
- Coordinated joining formalities and induction process to ensure smooth onboarding for new joiners.
- Generation of Employee E-codes.
- Initiating Background verification.
- Planned and executed employee engagement activities to enhance team spirit and collaboration.
- Coordinate with bank representatives to open salary Account for employees.
- Maintaining a harmonious work climate by meeting the employees regularly to understand their problems and solve them in a timely manner by coordinating with the respective technical heads.
- Initiate & drive rewards & recognition (R&R) programs, team building activities.
- Actively involved in formation, implementation and ensuring adherence to all HR policies and processes.
- Employee engagement programs like birthday celebrations, Get-together, participation in Internal Meetings, coordinating events and outings for employee welfare.
- Interface with the Technical Department / Team to organize essential Training Programs across various levels.
- Reviewed employee data to identify trends and recommend improvements for HR processes.
- Conducted recruitment processes, including screening and interviewing candidates.
Inside Sales Specialist
Skill-Lync (E-Learning Platform)
01.2022 - 07.2022
- Actively sourcing new sales opportunities through cold calling & emailing.
- Interacting with potential and existing customers through emails & telephone calls.
- Followed up on sales inquiries from potential customers via website chats, emails, and inbound calls, ensuring timely responses to nurture leads.
- Cultivated long-lasting relationships with existing customers through exceptional after-sales service, enhancing customer retention.
- Utilizing virtual meetings to build relationships with new customers.
- Advising customers on suitable product (Course) selection based on their needs & specifications.
- Achieved weekly and monthly sales targets by implementing effective strategies.
- Led team of 5 members, providing daily performance reports to drive accountability.
HR Recruiter
Nvision Consultancy Solutions
03.2017 - 06.2018
- Managed recruitment process, including screening, sourcing, scheduling, and interview coordination.
- Analyzed job requirements and sourced candidates through various methods, including job portals and social networking.
- Created job advertisements for open positions
- Conducted resume screening and facilitated interviews via telephone, Skype, and MS Teams.
- Preparation of Various QC Reports like Recruitment Report, Weekly Report & Daily Report.
- Coordination in Weekend Recruitment Drives.
- Campus Hiring.
Host in Kannada cable stations
Freelance
03.2011 - 05.2017
- Hosted live and recorded shows across 13 channels.
- Welcomed and seated guests in a professional manner.
- Managed reservations and coordinated seating arrangements efficiently.
- Communicated with kitchen staff to ensure timely service delivery.
Customer Support Representative
Cosmic IT Services Pvt.Ltd
11.2012 - 08.2013
- Guided customers through loan process from application to approval.
- Managed customer issues from start to resolution.
- Maintained positive attitude while effectively resolving customer complaints.
- Resolving customer concerns and answering them to the best of ability.
- Answering inbound calls and helping them to resolve their queries.
- Handling customer inquiries via email and chat.
- Engaged potential customers by promoting company services and addressing inquiries.
Education
BBA - Human Resource
Maharani Lakshmi Ammanni College for women, Autonomous
01.2021
Skills
- Process improvement
- Data analysis
- Workflow documentation
- Human resources management
- Talent acquisition
- Recruitment coordination
- Training development
- Team collaboration
- Employee engagement
Accomplishments
• Have been awarded as a Sales Super Star at Skill-Lync (for generating 8 lakh in revenue in one single day).
• Received Best Performer award twice at CTDI.
• Received Performance Excellence award at Cosmic IT Services Private Limited.
• Received Best Performer award at Randstad.
• Received Best Performer award twice at CTDI.
• Received Performance Excellence award at Cosmic IT Services Private Limited.
• Received Best Performer award at Randstad.
Personal Information
- Date of Birth: 10/23/94
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Hobbies and Interests
- Singing
- Dancing
- Painting
Projects
Employee Training & Development, (Based on Human Resource Management)
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Languages
Read, Write, Speak, Read, Write, Speak, Read, Write
Other Qualifications
- Basic Computer Knowledge
- Ms Office
- Ms Excel
- Kannada Typing
Areas Of Interest
- HR Operations
- Payroll Processing
- Human Resource Management
- Human Resource Administrative
- Employee Engagement
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
₹50000/yr - ₹80000/yrTimeline
Operations Specialist
Randstad Digital Pvt Ltd
08.2023 - Current
HR Executive
Communication Test Design India Pvt Ltd (CTDI)
08.2022 - 08.2023
Inside Sales Specialist
Skill-Lync (E-Learning Platform)
01.2022 - 07.2022
HR Recruiter
Nvision Consultancy Solutions
03.2017 - 06.2018
Customer Support Representative
Cosmic IT Services Pvt.Ltd
11.2012 - 08.2013
Host in Kannada cable stations
Freelance
03.2011 - 05.2017
BBA - Human Resource
Maharani Lakshmi Ammanni College for women, Autonomous