Dynamic IT leader with a proven track record at Communications Test Design India Pvt. Ltd., excelling in IT infrastructure management and operations optimization. Demonstrated expertise in project execution and team development, driving significant improvements in service delivery and customer satisfaction. Adept at analyzing data to enhance performance and reduce costs effectively.
Hi, I’m
SARVAN SINGH
Guwahati
Summary
Overview
23
years of professional experience
1
Certification
Work History
Communications Test Design India Pvt. Ltd.
Regional Manager – Field Operations (Reliance retail IT Project)
04.2023 - Current
Job overview
- Oversaw daily IT operations across multiple existing sites, ensuring uninterrupted system performance, uptime, and user support in alignment with organizational SLAs and business objectives.
- Planned and executed regular maintenance, patch management, and system updates to minimize downtime and mitigate security risks.
- Oversaw day-to-day operations of material storage locations, ensuring accurate inventory handling, timely material movement, and adherence to safety and compliance standards.
- Analyzed operational data to identify bottlenecks, streamline processes, and improve throughput.
- Led end-to-end planning and execution of new retail store rollouts, including IT infrastructure setup, equipment deployment, and operational readiness across multiple locations.
- Coordinated cross-functional teams—including construction, facilities, IT, merchandising, and store operations—to align timelines, deliverables, and resources for successful store openings.
- Managed installation and configuration of retail technologies, such as POS systems, networking hardware, surveillance systems, digital signage etc.
- Reduced operational costs through efficient resource allocation.
- Monitored vendor performance using KPIs, SLAs, and regular review meetings, addressing issues proactively to maintain service excellence.
- Diagnosed and resolved customer issues on the first point of contact by actively listening, asking clarifying questions, and providing accurate information or escalation as needed.
- Coordinated call routing, queue management, and escalation processes to ensure optimal response times and reduce wait periods for customers.
- Trained and mentored new team members on call handling procedures and best practices to uphold quality and consistency across the team.
Ajay Industrial Corporation Ltd.
Manager-IT
06.2010 - 04.2023
Job overview
- Led a team in executing data-driven SEO and SMO strategies, resulting in increased website traffic and improved online visibility.
- Developed and maintained strong relationships with third-party vendors to ensure high-quality service delivery, compliance, and performance.
- Oversaw end-to-end management of key software modules such as SFA, LMS, and customer app, ensuring seamless integration and optimal performance.
- Administered, maintained, and monitored mail servers including G Suite, GoDaddy, and MDaemon to ensure reliable communication and system uptime.
- Coordinated procurement, deployment, and decommissioning of IT equipment across multiple departments, improving lifecycle management efficiency.
- Conducted regular audits and physical inventory checks of IT assets, resulting in improved accountability and compliance with IT governance standards.
- Collaborated with finance and procurement teams to manage budgeting, licensing, and renewals of software and hardware assets.
- Monitored daily and weekly backups on AWS for multiple SAP servers, ensuring data integrity and system reliability.
- Coordinated with SAP support vendor to manage and resolve functional issues across modules, ensuring minimal downtime and uninterrupted business operations.
- Managed and resolved end-user issues across domestic and international locations, ensuring timely support and user satisfaction.
- Led organizational learning and development initiatives focused on IT data management, risk management, and mail system administration.
Yamaha Motor Solutions India Pvt. Ltd.
Systems Engineer
05.2005 - 03.2010
Job overview
- Looking after daily & monthly backup of SUN server.
- S/W & H/W maintenance of all network computers.
- Data recovery & backup for the systems.
- Providing remote support to IYM users at different area offices & Depots all over India.
- Configuring & troubleshooting Lotus client, VPN client, Citrix client.
- Managing the LAN & WIFI issues.
- Training new joiners to meet the requirement of the company & leading the team.
- Handle and troubleshoot operating system installations, software installations such as MS Office, Anti-virus software and Lotus notes 6/6.5/7/8 Client Configuration.
Shah Enterprises
System Engineer
05.2004 - 04.2005
Job overview
- Accountable for handling operations for a network of all computers, laptops and different IT devices at DRM Office and Baroda House.
- Distinction of working under AMC for maintaining of system of DRM (division railway manager) office, New Delhi & head office of Indian railway at Baroda house, New Delhi.
- Actively involved in updating of software, Antivirus & operating system, troubleshooting network, Software & Hardware Problems.
Aakriti Enterprises
System & Networking Person
02.2002 - 04.2004
Job overview
- Configuring and troubleshooting desktops, laptops and servers.
- Configuring, managing and troubleshooting network for client sites.
Education
C.C.S. University MeerutMeerut, U.P.
B.Com
01.2001
University Overview
A.V.B.H.S.S. REWARewa, M.P
10+2 from PCM
01.1998
University Overview
J.N.V. Amarkantak
10
01.1995
University Overview
Skills
- IT infrastructure management
- IT service delivery
- Operations management
- Infrastructure migration
- System upgrades
- Site rollouts
- Domain coordination
- IT security management
- Risk mitigation strategies
- Project execution
- Organizational skills
- Project management
- Retail operations
- Operational frameworks
- Service enhancement
- Team development
- Process optimization
- Business analysis
- Process rationalization
- Cost management
- Capacity planning
- Performance evaluation
- Quality assurance practices
- Effective communication
- Leadership abilities
- Analytical thinking
- Coordination skills
- Customer service excellence
- Customer orientation strategies
- Customer-centric approach
- Self-motivation traits
- Adaptability skills
Certification
- Hardware & Networking Course from (AICE) Ghaziabad
- Microsoft Certified Professional (MCP) on Windows 2003
- Microsoft Certified System Administrator (MCSA) on Windows 2003
- Microsoft Certified Systems Administrator: Messaging on Microsoft Windows server 2003
- Microsoft Certified System Engineer (MCSE) on Windows 2003
- ERP BASIS administration from DUCAT
- Project Management Assessment from LearnTube
- ITIL 4 foundation course from UDEMI
Profile Snapshot
Profile Snapshot
A result oriented professional with over 18 years of experience in System Engineering, Networking & Enterprise IT management. Significant experience working with steering committees and other project managers. An effective communicator, with exceptional relationship management skills and the ability to relate to people at any level of business and management. Aware of ITIL practices & latest industry trends.
Personal Information
Personal Information
- Father's Name: S. Harsant Singh
- Date of Birth: 09/25/79
- Nationality: Indian
- Marital Status: Married
Timeline
Regional Manager – Field Operations (Reliance retail IT Project)
Communications Test Design India Pvt. Ltd.
04.2023 - Current
Manager-IT
Ajay Industrial Corporation Ltd.
06.2010 - 04.2023
Systems Engineer
Yamaha Motor Solutions India Pvt. Ltd.
05.2005 - 03.2010
System Engineer
Shah Enterprises
05.2004 - 04.2005
System & Networking Person
Aakriti Enterprises
02.2002 - 04.2004
C.C.S. University Meerut
B.Com
A.V.B.H.S.S. REWA
10+2 from PCM
J.N.V. Amarkantak
10
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