SARVAN SINGH

• Oversaw daily IT operations across multiple existing sites, ensuring uninterrupted system performance, uptime, and user support in alignment with organizational SLAs and business objectives.
• Planned and executed regular maintenance, patch management, and system updates to minimize downtime and mitigate security risks.
• Oversaw day-to-day operations of material storage locations, ensuring accurate inventory handling, timely material movement, and adherence to safety and compliance standards.
• Analyzed operational data to identify bottlenecks, streamline processes, and improve throughput.
• Led end-to-end planning and execution of new retail store rollouts, including IT infrastructure setup, equipment deployment, and operational readiness across multiple locations.
• Coordinated cross-functional teams—including construction, facilities, IT, merchandising, and store operations—to align timelines, deliverables, and resources for successful store openings.
• Managed installation and configuration of retail technologies, such as POS systems, networking hardware, surveillance systems, digital signage etc.
• Reduced operational costs through efficient resource allocation.
• Monitored vendor performance using KPIs, SLAs, and regular review meetings, addressing issues proactively to maintain service excellence.
• Diagnosed and resolved customer issues on the first point of contact by actively listening, asking clarifying questions, and providing accurate information or escalation as needed.
• Coordinated call routing, queue management, and escalation processes to ensure optimal response times and reduce wait periods for customers.
• Trained and mentored new team members on call handling procedures and best practices to uphold quality and consistency across the team.

• Led a team in executing data-driven SEO and SMO strategies, resulting in increased website traffic and improved online visibility.
• Developed and maintained strong relationships with third-party vendors to ensure high-quality service delivery, compliance, and performance.
• Oversaw end-to-end management of key software modules such as SFA, LMS, and customer app, ensuring seamless integration and optimal performance.
• Administered, maintained, and monitored mail servers including G Suite, GoDaddy, and MDaemon to ensure reliable communication and system uptime.
• Coordinated procurement, deployment, and decommissioning of IT equipment across multiple departments, improving lifecycle management efficiency.
• Conducted regular audits and physical inventory checks of IT assets, resulting in improved accountability and compliance with IT governance standards.
• Collaborated with finance and procurement teams to manage budgeting, licensing, and renewals of software and hardware assets.
• Monitored daily and weekly backups on AWS for multiple SAP servers, ensuring data integrity and system reliability.
• Coordinated with SAP support vendor to manage and resolve functional issues across modules, ensuring minimal downtime and uninterrupted business operations.
• Managed and resolved end-user issues across domestic and international locations, ensuring timely support and user satisfaction.
• Led organizational learning and development initiatives focused on IT data management, risk management, and mail system administration.

• Managed daily and monthly backups of SUN servers, ensuring data integrity and disaster recovery readiness.
• Performed software and hardware maintenance across all network-connected computers to ensure optimal performance and uptime.
• Handled data recovery and system backups to safeguard critical business information.
• Provided remote IT support to IYM users across area offices and depots throughout India, ensuring continuous operations.
• Configured and troubleshot Lotus Notes (versions 6, 6.5, 7, and 8), VPN clients, and Citrix clients; resolved LAN and Wi-Fi network issues efficiently.
• Trained new employees to align with company IT protocols, and led the team to achieve departmental objectives.
• Installed and troubleshot operating systems and key software, including MS Office, antivirus programs, and communication tools.

• Accountable for handling operations for a network of all computers, laptops and different IT devices at DRM Office and Baroda House.
• Distinction of working under AMC for maintaining of system of DRM (division railway manager) office, New Delhi & head office of Indian railway at Baroda house, New Delhi.
• Actively involved in updating of software, Antivirus & operating system, troubleshooting network, Software & Hardware Problems.

• Configuring and troubleshooting desktops, laptops and servers.
• Configuring, managing and troubleshooting network for client sites.