SARVANA KUMAR K
Mysore
Summary
To attain a challenging responsible position where in I can contribute the best of my skills and efforts for the growth of the company and myself. I would prefer to drive the team with some defined processes than supervising them.
15 + Years of Experience in Veterinary and Animal care centre, breeding and training MARKETING, PROFIT CENTRE MANAGEMENT & Customer Relation.
Overview
15
15
years of professional experience
Work History
Owner
Mysore Golden Kennel
Mysore
09.2009 - Current
- Greeted customers and answered questions about pet shop services.
- Assisted in the maintenance of clean and organized pet areas.
- Advised customers on appropriate pet food, supplies, toys, and other items for their pets.
- Provided information to customers regarding animal health care needs.
- Conducted daily inventory checks of products and materials in store.
- Handled cash transactions accurately during customer purchases.
- Stocked shelves with merchandise according to company standards.
- Delivered outstanding customer service by attending to customer inquiries promptly.
- Provided assistance with setting up aquariums and cages for customers' animals.
- Maintained a safe environment for animals in the store at all times.
- Educated clients on proper animal care techniques and methods of training their pets.
- Performed regular cleaning tasks such as sweeping, mopping, and dusting in the pet shop area.
- Monitored animals closely while they were being handled by customers or staff members.
- Developed strong relationships with vendors to ensure timely delivery of goods.
- Processed orders from online stores ensuring accuracy of information entered into system.
- Organized promotional events within the store to attract new customers.
- Ensured that all displays are properly labeled with prices and descriptions.
- Checked expiration dates on food products before placing them out for sale.
- Inspected incoming shipments for quality control purposes prior to stocking shelves.
- Reported any damaged or defective items immediately to management team.
- Created weekly reports summarizing sales figures, stock levels, and customer feedback.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Bagged or packaged purchases and wrapped gifts.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Recommended, selected and located merchandise based on customer desires.
- Answered store and merchandise questions and led customers to wanted items.
- Described merchandise and explained use, operation and care.
- Maintained records related to sales for store management.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Placed special orders or called other stores to find desired items.
- Computed purchases and received and processed cash or credit payment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Prepared merchandise for purchase or rental.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Team Leader
ANU Solar
Mysore
07.2012 - 08.2013
- Leading Sales Team with focus on sales to achieve target by quality selling on process to get customer loyalty
- Ensure to standardize Sales Team knowledge index and Sales Process as per standard
- Drive the team to Conducting Motivational programs and Monthly Knowledge Test and Regular Test on the Schemes (benefits of the same to customers) for Sales Officer’s and submit Report to Management
- Planning Training for Sales Team based on knowledge level by coordination with Airtel Training Department through our Branch Manager
- Presenting comparison chart based on the market compotator activities to improve the Sales officer knowledge to reduce the Customer VOC
- To ensure the satisfaction levels of all customers and maintaining excellent P R levels with the manufacturer and employees of the dealership at all level
Team Leader Postpaid SIM direct sale
TATA Docomo
Mysore
07.2011 - 06.2012
Senior CRO and Floor supervisor
HGSL pvt. LTD
Mysore
08.2010 - 06.2011
Education
Diploma Mechanical Engineering., -
Csi Polytechnic College
SalemSkills
- AUTO CAD
- Sold Around 1950 SIM in 11 Month as a Team and got Best TL of the Year Tata Docomo
- Managed wide variety of customer services at administrative tasks to resolve customer issues quickly and efficiently
- Received multiple reviews of acknowledging my level of dedication to excellent customer services
- Hard core sales professional with an experience of having worked with 2 high-end Telecom company
- Implement new processes and System for improving customer Services Satisfaction
- Participated in project exhibition Event held at Kings Collage of Engineering
- Social media control
- Marketing tactics
- Program creation and implementation
- Business launch
- Sales management
- Capital pursuit
- Sales oversight
- Strategic project planning
- Marketing
- Project estimating
- Profit and loss analysis
- Business marketing
- Negotiation
- Bidding processes
- Staff hiring
- Design coordination
- Key partnership cultivation
- Life cycle project management
- Verbal and written communication
- Hiring and staffing
- Product branding
- Cash flow optimization
- Consulting
- Contract negotiation expertise
- Small business operations
Presentresponsibilities
- Mysore Golden Kennel, Own Business
- Sai House Keeping Services Group, Own Business
Accomplishments
Consistently received positive feedback from customer and created repeat business by developing long-term relationships with customer., Handled customer complaints, maintaining a positive buying experience for all Customers., Consistently generated additional revenue through Quality and Skilled sales techniques., Up-sold products and motivated customers to upgrade current product and schemes available., Delivered training modules to team and inter-department teams come under my control to ensure smooth adoption of new program., Developed Quality Selling Skills to the team members (process or procedure) that resulted in Crown of Happy customers., Created collaborative classroom experience through on job Training On Basic Selling Skills. Drive the Team with some defined processes than supervising them., Trained staff on process every alternative month to ensure the Customer satisfaction level by Motivational activities., Ensure a superior customer service by implementing new Kizen (Continues improvement) activates to get delighting buying experience.
Careermilestones
- ANU Solar, Mysore, Karnataka, Team Leader, 07/09/12, 08/29/13
- TATA Docomo, Mysore, Karnataka, Team Leader Postpaid SIM direct sale, 07/05/11, 06/30/12
- HGSL pvt. LTD, Mysore, Karnataka, Senior CRO and Floor supervisor, 08/02/10, 06/30/11
Academiaqualification
Diploma in mechanical.
Personal Information
Date of Birth: 07/10/87
Languages
- English
- Tamil
- Kannada
- Hindi
References
Available upon Request
Industrial Visits
- SHAKTHI FOUNDARY
- BEML
Career Overview
3.5 Years of Experience in SALES and MARKETING, PROFIT CENTRE MANAGEMENT & Customer Relation., To attain a challenging responsible position where in I can contribute the best of my skills and efforts for the growth of the company and myself. I would prefer to drive the team with some defined processes than supervising them.
Languages
English
Advanced
C1
Kanada
Proficient
C2
Tamil
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Timeline
Team Leader
ANU Solar
07.2012 - 08.2013
Team Leader Postpaid SIM direct sale
TATA Docomo
07.2011 - 06.2012
Senior CRO and Floor supervisor
HGSL pvt. LTD
08.2010 - 06.2011
Owner
Mysore Golden Kennel
09.2009 - Current
Diploma Mechanical Engineering., -
Csi Polytechnic College