Sarvankumar Domkonda
Mumbai
Summary
Dedicated Waiter with 8 years of Hospitality experience creating exceptional and personalized experiences. Highly skilled in anticipating guest needs, proactive issue resolution and building strong rapport.
Overview
8
8
years of professional experience
Work History
Waiter
P&O Cruises UK
04.2022 - Current
- Delivered high-quality, personalized guest service, anticipating needs and ensuring prompt issue resolution.
- Efficiently managed multiple tables in a fast-paced dining environment while maintaining accuracy and service standards.
- Accurately took and served food and beverage orders, ensuring timely delivery and adherence to guest preferences.
- Upheld cleanliness, organization, and compliance with shipboard hygiene and safety regulations.
- Coordinated effectively with kitchen and bar teams to ensure seamless and efficient service flow.
Butler
Trident, The Oberoi Hotels
Mumbai
01.2019 - 04.2022
- Delivered personalized, anticipatory service to VIP and elite guests, enhancing guest satisfaction and loyalty.
- Managed guest arrivals, departures, and in-room experiences with discretion and attention to detail.
- Coordinated bespoke arrangements, including dining, entertainment, and travel requests.
- Maintained guest preferences and profiles to ensure tailored, memorable experiences.
- Collaborated with hotel departments to provide seamless, high-standard service.
General Steward
M.O.L Shipping Management
01.2018 - 10.2018
- Managed galley operations, food storage, and meal service.
- Maintained cleanliness in galley, dining, laundry, and common areas.
- Handled laundry and ensured proper care of crew uniforms and linens.
- Monitored kitchen equipment and supplies for smooth operations.
- Supported overall shipboard housekeeping and hygiene standards.
Education
Bachelor of Science - Maritime Hospitality Studies
Training Ship Rahaman
Mumbai05-2017
Higher Secondary Certificate - Science
Ramniranjan Jhunjhunwala College
Mumbai04-2014
Secondary School Certificate -
D.J. Doshi Gurukul High School
Mumbai04-2012
Skills
- Guest service
- Conflict resolution
- Food safety standards
- Hygiene compliance
- Service coordination
- Event planning
- Problem solving
- Attention to detail
- Guest relations management
- Decision-making
Timeline
Waiter
P&O Cruises UK
04.2022 - Current
Butler
Trident, The Oberoi Hotels
01.2019 - 04.2022
General Steward
M.O.L Shipping Management
01.2018 - 10.2018
Bachelor of Science - Maritime Hospitality Studies
Training Ship Rahaman
Higher Secondary Certificate - Science
Ramniranjan Jhunjhunwala College
Secondary School Certificate -
D.J. Doshi Gurukul High School