Customer Service Representative
Mphasis
12.2023 - 04.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Updated COB for members and update if the drug is covered under there benefits .
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.