Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Timeline
Generic

Sarvesh K Bichchal

Bangalore

Summary

Dynamic Junior Product Support Engineer at TargetRecruit LLC, adept at delivering tailored Salesforce solutions and enhancing operational efficiency. Proven expertise in data migration and client relationship management, driving strategic improvements. Recognized for exceptional troubleshooting skills and a commitment to client satisfaction, ensuring seamless post-implementation support across diverse sectors.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Junior Product Support Engineer

TargetRecruit LLC (Avankia Software Pvt Ltd)
02.2023 - Current
  • Working as a Junior Product Support Engineer to handle Healthcare related Clients, handling task assignment, reviews, demo and documentation.
  • Spearheading Salesforce implementations across multiple sectors including healthcare, finance, and retail, enhancing client business functions.
  • Engineering and deploying customized Salesforce solutions such as custom objects, triggers, and reports to align with specific client needs.
  • Forging strong relationships with clients to dissect their business processes and recommending strategic improvements to boost operational efficiency.
  • Delivering comprehensive post-implementation support, including troubleshooting, data migration, and regular system maintenance to ensure client satisfaction.
  • Developed and implemented custom Salesforce and/or Healthcare, staffing, and recruiting ATS solutions and Flow automations.
  • Worked on Data Migration from Different Legacy Systems to Salesforce System. Worked on Data Mapping and MSSQL Query Building and Data Analysis.
  • Utilized Jira for tracking project progress, managing tasks, and collaborating with cross-functional teams.

Representative Operations

Concentrix
11.2021 - 02.2023
  • Reviewed and analyzed large volumes of user-generated content to ensure compliance with community guidelines, legal requirements, and platform policies.
  • Identified and flagged inappropriate, harmful, or non-compliant content, maintaining a safe and positive online environment.
  • Utilized content management tools, reporting systems, and escalation procedures to handle sensitive or high-priority cases.
  • Applied sound judgment in decision-making, balancing policy enforcement with user experience.
  • Maintained high accuracy and productivity levels while meeting strict deadlines and quality KPIs.
  • Provided feedback and suggestions to improve moderation guidelines, workflows, and efficiency.
  • Handled sensitive and explicit content with professionalism, following data privacy and confidentiality protocols.
  • Collaborated with cross-functional teams (policy, product, quality) to resolve complex content-related issues.

Education

Bachelor of Engineering (B.E.) - Information Science & Engineering

VTU Belgaum University
Belgaum
05-2019

Skills

  • Workflow Automation
  • Salesforce solutions
  • Dashboard & Report Creation
  • System Administration
  • Case Management
  • Requirement Analysis
  • Business Process Improvement
  • Client Relationship Management
  • User Training & Support
  • Process Builder & Approval Automation
  • Troubleshooting
  • Project Management
  • Profiles
  • Page Layouts
  • Data migration
  • Approval Process
  • Workflows
  • Reports & Dashboards
  • Field Dependencies
  • Validation Rules
  • Triggers
  • Visualforce Pages
  • Salesforce CRM
  • Apex Classes
  • Data Loader Tools
  • Custom Formula Fields
  • SQL Joins
  • SQL Unions
  • Subqueries
  • SQL Query Optimization
  • Content moderation
  • Data analysis
  • Data Migration
  • Data Mapping
  • DBSync Configuration
  • Data Replication

Websites

Certification

  • Salesforce Certified Platform Administrator
  • Salesforce Certified Platform Developer

Personal Information

  • Date of Birth: 06/16/96
  • Gender: Male
  • Nationality: Indian

Timeline

Junior Product Support Engineer

TargetRecruit LLC (Avankia Software Pvt Ltd)
02.2023 - Current

Representative Operations

Concentrix
11.2021 - 02.2023

Bachelor of Engineering (B.E.) - Information Science & Engineering

VTU Belgaum University

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Sarvesh K Bichchal