SARVESH KUMAR DUBEY
Technical Program Manager
Gurgaon,HR
Summary
Almost 14 years of my career have been in the Telecom/IT sector. My work experience spans from optical, NMS, and carrier-Ethernet network installation, maintenance, operations, to training.
Providing world-class technical support and customer experience on CIENA products globally (hardware and software) across EMEA, CALA, NA, and APAC.
Served as the APAC region prime for Ciena's Premier customers (like Google, Facebook/Meta, Equinix, Amazon, and LinkedIn) and Knowledge-Centered Service (KCS), I have worked closely with the global project, system engineering, and Digital Experience teams in Carrier Ethernet technology and submarine projects.
Distinguished PMP-certified Program Manager with over 14 years of experience orchestrating cross-functional teams and steering complex projects within the Software and Telecommunications sectors.
Skilled in client-facing project management, requirements gathering, and managing diverse teams.
Demonstrates exceptional proficiency in managing large-scale projects from inception to completion, ensuring stakeholder satisfaction, and mitigating risk exposure.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technical Program Manager
Ciena India Pvt. Ltd.
Gurgaon
05.2022 - Current
- Collaborated with cross-functional teams to formulate comprehensive project plans encompassing scope, schedule, cost, risk management, and quality.
- Implemented PMO best practices, processes, and procedures to provide visibility and transparency to project status, issues, schedule, and manage project deliverables.
- Drafted new and improved existing project management office policies and processes, evaluating projects to ensure they meet company standards, adhere to budgets, and meet deadlines.
- Facilitated program-wide communication and alignment by maintaining detailed program plans and status updates on Confluence.
- Led multiple software and hardware development programs from inception to product launch, using Waterfall and Agile methodologies to ensure efficient project delivery and alignment with business objectives.
- Facilitated cross-functional collaboration among engineering, product management, and other stakeholders to define clear project scope, prioritize the backlog, and establish sprint goals.
- Delivered initial and final project gate reviews to executives, accurately tracking product development checklist items and milestones, and organizing approved lists of open-source and commercial third-party software items for each software release.
- Ensured on-time delivery of 90% of programs while meeting all contractual and compliance commitments, aligning with the organization's strategic vision.
- Monitored risks, dependencies, and contingency plans meticulously, achieving 99% of milestones on time by mitigating roadblocks and devising effective solutions.
- Implemented JIRA dashboards to conduct in-depth data analysis of weekly defect metrics, and reported trends to senior management for efficient release management.
- Anticipated, identified, and mitigated blockers to customer success goals, ensuring smooth project execution.
- Shared actionable insights, learnings, and feedback to drive continuous improvement within the organization.
- Acted as the central client point of contact throughout the project lifecycle, beginning during presales, with project scoping.
Global Technical Support
Ciena India Pvt. Ltd.
Gurgaon
02.2014 - 04.2022
- Served as the APAC region prime for Ciena Premier customers, collaborating with project and system engineering teams on Carrier Ethernet technology and submarine projects.
- Engaged in numerous projects with major clients such as Google, Meta, Microsoft, Amazon, LinkedIn, and Equinix.
- Troubleshoot complicated hardware and software issues, replicate customer environments, and network problems in the lab.
- Utilize debug tools and lab research to either resolve customers' technical problems or gather the necessary information to escalate to the appropriate team for resolution.
- Hands-on experience in troubleshooting the Ciena product portfolio, which includes NMS (Blueplanet MCP, One Control, On-Center, Ethernet Service Manager), transport (OME6500, OM5K, CN4200, CPL, DCI/Waveserver Ai/Waveserver 5), Carrier Ethernet (8700, 51XX, 39XX, 3906 mvi, 6200), as well as switching systems (CNS4xx, Core Director).
- Conducted training sessions for peers and customers on Ciena's Optical, Packet, and NMS portfolio.
- Trained and mentored a high-performance team of 25 engineers in the EPT NOC, providing technical support, guidance, and upholding quality standards.
- Detailed working knowledge of end-to-end optical transport architectures, including coherent transmission, optical/OTN switching, and L0/L1 control plane architectures.
- Deep understanding of DWDM signal flow and troubleshooting concepts, alarm correlation, and prioritization
- Working knowledge of TCP/IP fundamentals and network routing protocols (OSPF).
- Worked with the field team on greenfield deployment and upgrade of Airtel’s packet-optical network in India.
- Implemented a data-driven strategy to reduce customer outages by 33%, proactively identifying and resolving major network issues.
- Analyzed case statistics, maintained metrics, and presented actionable insights to enhance customer network performance and SLAs.
- Planned and led the field team for network installations in multiple circles of the Bharti Airtel EPT network.
- Collaborated with key stakeholders from six circles of Bharti Airtel to address network and operations issues.
- Contributed to the development of Knowledge Base content as the APAC prime for Knowledge-Centered Service (KCS).
- Led cross-domain training to improve resolution time for critical issues by 30%, and conducted training sessions globally on Ciena's Packet-Optical portfolio.
- Troubleshoot complex hardware and software issues, replicate customer environments, and resolve network problems in the lab.
Executive Network Operation
Bharti Airtel Ltd.
10.2011 - 02.2014
- Oversaw fault management and troubleshooting across different NMS on NLD, lLD Path
- Managed installation, commissioning, testing, and protection path definition for Optical Fiber Cable (OFC) ring
- Experienced in ECI, NORTEL, and Alcatel NMS, resolving media issues in SDH and DWDM backbone
- Provided remote support to field engineers for SDH and DWDM network troubleshooting using NMS and EMS
- Coordinated with global telecom service providers' NOCs to resolve network issues
- Managed activities and faults for submarine cable landing stations (SMW4/SMW3, I2I, IMWE, TIS, C&W, FT, C2C, APCN2)
NOC and Field Engineer
Tata Communications Ltd
08.2010 - 10.2011
- Company Overview: [Deputed by PP]
- Managed NOC-related issues and resolved network faults within SLA as a NOC engineer, while also handling field operations for RF and media-related tasks
- Handled fault management and troubleshooting of Ethernet/E1/DS3 leased line links for National Enterprises customers, both remotely and in the field
- Provided remote assistance to field engineers, conducted troubleshooting for circuits on copper media, and participated in field operations for Point to Point and Point to Multipoint RF links
- [Deputed by PP]
Education
Senior Management Programme -
Indian Institute of Management
Ahmedabad04.2025
Bachelor of Technology - Electronics and Communication
Gautam Budh Technical University
06.2010
Skills
- EMS and NMS
- DWDM, Troubleshooting
- OTN, SDH, EoSDH
- OSA, OTDR
- OSPF, MPLS-TP, G8032/ERPS
- Wireshark, WAN-Killer
- Windows, Ubuntu, Linux
- Project Management Tools: JIRA, Confluence, Microsoft Office Suite
- Data Analysis: Microsoft Excel
- Data Analysis: Power BI
- Networking Solutions: Optical
- Networking Solutions: Ethernet
- Networking Solutions: Routing and Switching
- Post-Sales Engineering: Top-notch technical support for CIENA products globally
Certification
- Project Management Professional (PMP) by PMI
- Google Project Management: Professional certificate by Coursera
- Data Visualization and storytelling using PowerBI by Skillsoft
- Generative AI Overview for Project Managers by PMI
- Agile for Software Development by Skillsoft
- Cloud Security and Secure Coding by Koeing
- Multi-cloud Networking Associate by Aviatrix
- Introduction to IoT by Cisco
- KCS V6 Fundamentals Certification by the KCS Academy
- Effortless experience certified representative by Challenger
- Routing and Switching Associate by Ciena
- Carrier Ethernet Professional by Ciena
- Carrier Ethernet Associate by Ciena
- Optical Communication Associate by Ciena
Awards
- Spot Award, 2024, Recognized for successfully releasing a comprehensive Confluence dashboard, integrating all Software and Hardware program statuses in one place with real-time bug statistics via Power BI, enhancing communication, transparency, and efficiency.
- Spot Award, 2023, Awarded for managing a record 24 release supplements in a single year for RSP, achieving an on-time delivery rate of approximately 92%.
- Spot Award, 2022, Awarded for successfully managing four horizontal RSP simulator programs concurrently with their major releases, reducing dependency on actual hardware and improving efficiency.
Timeline
Technical Program Manager
Ciena India Pvt. Ltd.
05.2022 - Current
Global Technical Support
Ciena India Pvt. Ltd.
02.2014 - 04.2022
Executive Network Operation
Bharti Airtel Ltd.
10.2011 - 02.2014
NOC and Field Engineer
Tata Communications Ltd
08.2010 - 10.2011
- Project Management Professional (PMP) by PMI
- Google Project Management: Professional certificate by Coursera
- Data Visualization and storytelling using PowerBI by Skillsoft
- Generative AI Overview for Project Managers by PMI
- Agile for Software Development by Skillsoft
- Cloud Security and Secure Coding by Koeing
- Multi-cloud Networking Associate by Aviatrix
- Introduction to IoT by Cisco
- KCS V6 Fundamentals Certification by the KCS Academy
- Effortless experience certified representative by Challenger
- Routing and Switching Associate by Ciena
- Carrier Ethernet Professional by Ciena
- Carrier Ethernet Associate by Ciena
- Optical Communication Associate by Ciena
Senior Management Programme -
Indian Institute of Management
Bachelor of Technology - Electronics and Communication
Gautam Budh Technical University
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