SARVESH KUMAR SRIVASTAVA
Noida
Summary
Scaling new heights of success with hard work & dedication and leaving a mark of excellence on each step; targeting for senior level opportunities in the areas of Business Development,QSR&Retail Store Operations with an organization of high repute
Summary of Job Profile: Develop and execute operational strategies to enhance service delivery, efficiency, and revenue growth across hospitality and tourism sectors. Oversee and optimize overall operations, ensuring timely and high-quality service at various locations. Manage multi-location hospitality operations, including hotels, quick-service restaurants (QSRs), and institutional services. Implement best practices in supply chain management, warehouse operations, food safety, hygiene, and customer service to uphold industry-leading standards. Lead vendor negotiations, contract management, and procurement strategies to ensure seamless supply chain and cost-effectiveness. Drive P&L management, ensuring revenue targets, cost control, and profitability optimization across all business verticals. Develop and oversee warehouse management strategies, ensuring efficient inventory control, stock rotation, and minimal wastage. Drive process automation and digital transformation to enhance operational efficiency and customer experience. Monitor KPIs across all verticals, including food quality, service efficiency, customer satisfaction, and financial performance. Ensure full compliance with FSSAI standards, labour laws, and safety protocols. Collaborate with key stakeholders, including tourism boards, regulatory authorities, and franchise partners. Spearhead business expansion initiatives, identifying new growth opportunities within hospitality and tourism sectors. Develop and nurture a high-performance leadership team, ensuring a culture of excellence, accountability, and continuous improvement
Overview
21
21
years of professional experience
Work History
Chief of Operations
Devyani International ltd
09.2023 - Current
- Ensuring implementation of effective policies, standard processes within agreed time frames and cost measures.
- Identifying trade area where we need to open outlets and maintain rolling pipeline of secured sites.
- Tap business opportunities of increasing the reach and penetration through retail tie ups and different format of outlets across the region
- Benchmarking and analysis of market rent trends and renegotiation of rentals and present the business cases for relocation
- Implement cost effective strategies & revenue enhancing initiatives and develop and implement comprehensive sales and marketing plans.
- Collaborate with marketing team for aligned promotional activities.
- Lead sales related project conception and management.
- Analyze market conditions,trends and competitions and collaborate with the marketing team for aligned promotional activities.
- Key Result Areas:
Business Head
Deerika- HYPERMART
Noida
02.2022 - Current
- Heading end-to-end sales & marketing and operations of the Business Unit with a goal of expanding the business & improving profitability along with identification & development of long-term revenue growth
- Conceptualizing & implementing competitive strategies for generating sales, developing & expanding market share towards the achievement of revenue & profitability targets
- Leading a team for driving end-to-end Retail Store Operations in terms of sales, operations, delivering profitability and seamless store operations by utilizing the resource provided
- Administering turnover and profitability of stores; contributing in developing the business by opening of new stores as per the network plan
- Key Result Areas:
DGM-Market Manager
Future Retail Ltd.
Big Bazaar, M.P/Haryana/Uttarakhand
05.2013 - 01.2022
- Leading the entire business with multiple functions and implementing long-term growth strategy to maximize ROI
- Developing effective sales plans, including P&L structures designed to assure achievement of agreed-to volume, revenue, market share and profit objectives
- Managing store operational requirements including stock management, inventory, scheduling & assigning employees, following up on work results and ensuring smooth running of operations
- Maximizing the sales opportunities, proactively creating new opportunities, developing & managing relationships with key internal & external stakeholders
- Providing leadership across improving the commercial performance of the store by maximizing profitability and executing effective sales planning to promote offers for business development
- Working in close coordination with the management for devising and formulating strategies for achieving business top-line targets and improving the product awareness and enhancing business growth
- Conceptualizing various processes in functions like category management for delivering a differentiated merchandise range for better customer experience in stores
- Exhibiting excellence in reshaping and restructuring of SOPs and initiating best practices at workplace
- Revamping the business model & strategy to build a more responsive & market-driven organization; developing plans/ internal controls/ SOPs to take the business to next level
- Budgeting and formulating yearly sales targets and business growth in line with quarterly and monthly sales targets
- Conceptualized and implemented multiple product promotional schemes/events/festive line/big day for stores across assigned region to increase the brand visibility
- Building & maintaining healthy business relations with major clients, ensuring maximum customer satisfaction in an expressive manner
- Mentoring and motivating teams to ensure efficiency in process operations and customer service; minimizing attrition rate and grooming the teams for next level
- Growth Path:
- May'13 – Mar'14: Area Manager (Nagpur)
- Apr'14-May'15: Sr. Manager-Business
- May'15-Jan'22: DGM-Market Manager
Store Manager
Easy Day hyperstore (JV –Walmart, Udaipur)
Udaipur
04.2011 - 05.2013
Store Manager
Big Bazaar
Kanpur
03.2007 - 04.2011
Assistant Manager
Bharti Airtel Ltd.
Jabalpur
10.2005 - 03.2007
Assistant Manager
Videocon International Ltd.
Western and Central Mumbai / Pune
06.2004 - 10.2005
Education
Masters - Marketing Management
Pune University
01.2004
PGDBM - Marketing & International Business
Indra School of Management Studies
01.2004
BBA -
Devi Ahilya University Indore
Indore01.2001
Skills
- Policy implementation
- Market analysis
- Sales strategy
- Cost management
Languages
English and Hindi
Timeline
Chief of Operations
Devyani International ltd
09.2023 - Current
Business Head
Deerika- HYPERMART
02.2022 - Current
DGM-Market Manager
Future Retail Ltd.
05.2013 - 01.2022
Store Manager
Easy Day hyperstore (JV –Walmart, Udaipur)
04.2011 - 05.2013
Store Manager
Big Bazaar
03.2007 - 04.2011
Assistant Manager
Bharti Airtel Ltd.
10.2005 - 03.2007
Assistant Manager
Videocon International Ltd.
06.2004 - 10.2005
Masters - Marketing Management
Pune University
PGDBM - Marketing & International Business
Indra School of Management Studies
BBA -
Devi Ahilya University Indore
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