Traveling
Sarvesh Pai
Debt Collection
Vasai
Summary
- Competent Accounts Receivable Specialist bringing 4 years of experience carrying out all accounts receivable functions in high volume environments. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance. Organized Senior Accounts Receivable Specialist with 4 years of experience in accounts receivable and accounting fields.
- Highly skilled leader in training and leadership of team members to accurately process payments using credit cards, checks, and cash. Detailed manager of accounting processes with clarity and deliberation despite heavy workloads.
- Efficient Accounts Receivable Specialist offering 4 years of experience in accounts receivable functions. Excellent knowledge of collection and claims procedures with strong communication skills utilized in resolving customer queries. Skilled in accurately preparing weekly and monthly reports within tight deadlines. Skilled professional with experience in collections, customer service and data entry.
- Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
5
5
Languages
Work History
Payment Specialist
Epicenter Technologies Pvt Ltd
MUMBAI
12.2021 - Current
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Generated monthly accounts receivable reports to submit developments for management review.
- Developed and maintained positive relationships with clients to maximize collections.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Debt Collector
Firstsource Solutions Pvt Ltd
MUMBAI
01.2018 - 10.2019
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Maintained consistently high success rate of collecting on overdue accounts.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Identified and contacted customers with overdue accounts to address payment status.
- Collected on delinquent accounts to reduce overdue balances.
- Documented customer payment interactions and account statuses for future reference.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plan based on current financial condition.
Customer Service Representative
SRL Diagnostic Centre
01.2015 - 01.2018
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
SSC -
St. Anthony's Convent High School
Koliwada Vasai 03.2000 - 03.2010
HSC - Science, Technology, And Society
Annasaheb Vartak College of Science Commerce And A
Vasai 09.2010 - 03.2012
Skills
Accurate payment posting
undefinedAccomplishments
- Achieved "Best Quality Score - CBT" by completing assignment with accuracy and efficiency.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Received "Best overall performance in voice queue at Cash4You" Award in 4 times.
Interests
Cooking
Music
Timeline
Payment Specialist
Epicenter Technologies Pvt Ltd
12.2021 - Current
Debt Collector
Firstsource Solutions Pvt Ltd
01.2018 - 10.2019
Customer Service Representative
SRL Diagnostic Centre
01.2015 - 01.2018
HSC - Science, Technology, And Society
Annasaheb Vartak College of Science Commerce And A
09.2010 - 03.2012
SSC -
St. Anthony's Convent High School
03.2000 - 03.2010
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