Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Sarvesh Singh Gautam

Sarvesh Singh Gautam

Bengaluru,KA

Summary

Decisive, strategic and performance-driven professional targeting senior level assignments in hospitality operations with an organization of high repute.

Overview

21
21
years of professional experience
1
1
Certification

Work History

City Head Operations

Dtwelve Spaces Pvt. Ltd. (Stanza Living)
05.2022 - Current
  • Overseeing the operational performance of the city, managing a team of Cluster Managers and ensuring targets are met
  • Providing leadership and guidance to a team of approximately 50 staff and generating revenue of INR 7 crore.
  • Implemented Lean Six Sigma tools to turn around the metrics of the RED FLAGGED MICRO MARKETS.
  • Developing and implementing strategic plans for all regions, working with the Senior Management team to align business objectives and maximize operational efficiency
  • Developing and implementing performance management process to monitor and improve operational performance, including KPIs and metrics tracking
  • Ensuring that the properties maintain high-quality standards and comply with local regulations and industry best practices
  • Ensuring that best-in-class CX service is being provided addressing all customer complaints and resolving issues in a timely manner
  • Developing and mentoring Cluster Managers and Resident Managers promoting teamwork and collaboration to achieve business objectives
  • Collaborating with cross-functional teams including Sales, Marketing, Finance, Transformation & Engineering to drive business success and support company-wide initiatives
  • Oversaw over 100 personnel working in multiple areas
  • Interacted well with customers to build connections and nurture relationships
  • Trained and guided team members to maintain high productivity and performance metrics
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Assisted in recruiting, hiring and training of team members
  • Reported issues to higher management with great detail.

General Manager Operations

Kalash Parbat Cuisines & Banquet Pvt. Ltd.
08.2021 - 05.2022
  • Spearheading the entire gamut of existing operational restaurants, retention, growth and development within allotted area
  • Providing leadership and guidance to a team of approximately 400 staff and generating revenue of INR 2.5 crore
  • Merit of formulating and implementing the strategies for reducing the attrition across Tamilnadu region below 3%
  • Achieved a reduction in operational cost 2% through a detailed analysis of the functions as well as appropriate deployment of resources as well as strategic moves
  • Recruiting, training and developing teams for passionately delivering customer service excellence
  • Maintain updated financial records including stock of food & beverage aligned to the business requirements
  • Managing all aspects of business while delivering profitable growth, strengthen the portfolio and reputation of organization with opportunity for development and promotion for employees
  • Directing the conceptualization & implementation of new initiatives in all aspects of the business; preparing annual business plans and budget proposals for partners
  • Ensuring the strict compliance of Quality Assurance system with follow-up and corrective action
  • Coordinating with the Business Development team for new business and other corporate engagements
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations
  • Implemented operational strategies and effectively built customer and employee loyalty
  • Managed budget implementations, employee evaluations, and contract details
  • Developed and maintained relationships with customers and suppliers through account development
  • Developed and implemented strategies to increase sales and profitability
  • Formulated policies and procedures to streamline operations
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
  • Collaborated with cross-functional teams to develop innovative solutions
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Trained and guided team members to maintain high productivity and performance metrics
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Assisted in recruiting, hiring and training of team members.

Senior Hospitality Manager Operations

Sodexo India Services Pvt. Ltd.
11.2017 - 04.2021
  • Operation SPOC during the mobilization on India’s biggest healthcare under Sodexo (Goa Medical College & Hospital with 1057 beds)
  • Established strong operational standards for food, housekeeping & soft services in the healthcare sector
  • Team management of 315 members comprises of admin, food services & housekeeping services and generating revenue of INR 1.75 crore
  • Improved guest satisfaction scores from 25% to 67% through personable service
  • Filed incident reports and handled inappropriate behavior to document problems and disturbances
  • Reduced attrition levels from 12% to 9% during the tenure
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints
  • Motivated and rewarded employees to improve engagement
  • Enhanced response and resolution systems to meet changing demands
  • Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services
  • Conducted regular training sessions for staff to keep up to date with customer service practices
  • Monitored guest feedback, using to improve service and departmental operations
  • Be proactive in the recovery of overdue, if any, owing from internal and external clients and maintain close relationship with Sodexo Finance team to ensure all suppliers and contractor payments are managed effectively
  • Manage mentor & maintain a strong working relationship with the Business Development & Operational Teams, offer assistance wherever and whenever required
  • Audit the HSE score, Action Plan, Golden Rule Tracker, Invoices, CSM, BPR and Resource Planning toll.

Operation Manager

Orange Hotels & Restaurant Pvt. Ltd.
11.2012 - 10.2017
  • Handling high volume area of 11 food court outlets in 4 different malls & improving all controllable cost
  • Handled the pre-opening of 10 restaurants in Mumbai & Bangalore
  • Taking care of renewing of all licenses
  • Managing & analyzing the P&L of the area, analyzing food and other variable costs
  • Managing & controlling all variable costs that directly increase the profitability
  • Devised processes to boost long-term business success and increase profit levels
  • Introduced new methods, practices, and systems to reduce turnaround time
  • Identified and resolved unauthorized, unsafe, or ineffective practices
  • Taking care of the attendance of all outsourced staff and on-roll staff
  • Taking care of the Housekeeping & Maintenance
  • Conduct SCM oriented training on a periodic basis also conducting timely staff training for new food items
  • Doing periodically quality & safety audit compliance.

Area Manager Operations

Amalgamated Bean Coffee Trading Company Limited (Cafe Coffee Day)
09.2007 - 11.2012

Senior Executive Operations

Radha Krishna Hospitality Services Ltd.
05.2003 - 09.2007

Education

Post Graduate Diploma in Retail Management -

Symbiosis College

Diploma in Hotel Management -

Institute of Hotel Management, Catering Technology & Applied Nutrition

Diploma In International Airlines, Cargo & Tourism Management -

Tradewings Institute of Management

Bachelor of Arts -

Kanpur University

Skills

  • Hospitality Operations
  • Business Augmentation
  • Innovative Concepts
  • Streamlining Operations
  • Restaurant Projects Execution
  • Value Dining
  • QSR Segments
  • Facility Planning
  • P&L Analysis
  • Budgeting
  • Cost Controls
  • Financial Auditing
  • Customer Service Excellence
  • Inventory Management
  • Staff Welfare
  • Forecasting
  • Procurement
  • Resource Management
  • People Leadership
  • Market Analysis
  • Business Development

Certification

  • Certified Lean Six Sigma Black Belt
  • Certified Lean Six Sigma Green Belt
  • Certified Disinfection Champion from ECOLAB
  • Certified FOSTAC trained by FSSAI on Work & Food Safety
  • OSMA (On Site Manager Academy) program completion
  • Recognition as COVID-19 WARRIOR in 2020

Timeline

City Head Operations

Dtwelve Spaces Pvt. Ltd. (Stanza Living)
05.2022 - Current

General Manager Operations

Kalash Parbat Cuisines & Banquet Pvt. Ltd.
08.2021 - 05.2022

Senior Hospitality Manager Operations

Sodexo India Services Pvt. Ltd.
11.2017 - 04.2021

Operation Manager

Orange Hotels & Restaurant Pvt. Ltd.
11.2012 - 10.2017

Area Manager Operations

Amalgamated Bean Coffee Trading Company Limited (Cafe Coffee Day)
09.2007 - 11.2012

Senior Executive Operations

Radha Krishna Hospitality Services Ltd.
05.2003 - 09.2007

Post Graduate Diploma in Retail Management -

Symbiosis College

Diploma in Hotel Management -

Institute of Hotel Management, Catering Technology & Applied Nutrition

Diploma In International Airlines, Cargo & Tourism Management -

Tradewings Institute of Management

Bachelor of Arts -

Kanpur University

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Sarvesh Singh Gautam