Sarvesha Bhanushali
Mumbai
Summary
Dynamic Network Engineer with proven expertise at NTT Global Data Centers, excelling in incident management and client relationship management. Adept at troubleshooting network issues and mentoring teams, I leverage strong technical skills in routing and switching to enhance service delivery and ensure optimal network performance for dedicated clients like HDFC Bank.
Overview
3
3
years of professional experience
Work History
NETWORK ENGINEER
NTT Global Data Centre & Cloud Infra Structure
06.2023 - Current
MS Network Engineer (Level 1) - Service Operations, Managed Services | NTT Global Data Centers & Cloud Infrastructure India Private Limited | June 2023 – Present
- Specialized in providing Level 1 network support within a managed services framework, focusing on dedicated clients including HDFC Bank and HDFC Ltd.
- Demonstrated strong technical proficiency in diagnosing and resolving client connectivity issues, utilizing hands-on experience with routing and switching technologies.
- Managed the full lifecycle of network incidents, maintaining accurate records and documentation, and employing ServiceNow for diligent network performance monitoring to uphold service level agreements and preempt downtime.
- Actively contributed to technical support for in-house staff and mentored junior team members, sharing expertise and best practices.
- Participated in the development and implementation of network protocols, engaging in cross-functional collaboration with diverse departments and clients.
- Facilitated timely resolution of advanced network challenges by coordinating with third-party vendors.
Education
SSC - Bharati Vidyapeeth English Medium School
Vikramgad01-2018
HSC - K.D Gandhe Junior College
Wada01-2020
BSC IT - St.John College Of Humanities And Science
Palghar 01-2023
Skills
Technical Skills
- OSI Model & TCP/IP Networking
- IP Addressing & Subnetting
- VLAN & Inter-VLAN Routing
- Network Troubleshooting
- Router & Switch Configuration
- ServiceNow (Incident Management & Ticketing)
Professional & IT Operations Skills
- Incident Management
- Vendor Coordination
- Client Relationship Management
- Technical Documentation
- Problem Solving
- Team Mentoring
- Time Management & Accountability
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Native
Native
Affiliations
Reading & Continuous Learning
Timeline
NETWORK ENGINEER
NTT Global Data Centre & Cloud Infra Structure
06.2023 - Current
SSC - Bharati Vidyapeeth English Medium School
HSC - K.D Gandhe Junior College
BSC IT - St.John College Of Humanities And Science