Sarvesh Satare
Mumbai
Summary
Results-driven professional with a proven history of delivering high-quality work. Recognized for strong communication and collaboration skills, consistently contributing to team success and organizational objectives. Committed to exceptional service and continuous professional growth.
Overview
4
4
years of professional experience
Work History
Advisor ( Freelancer)
Excevo LTD
Mumbai, India
08.2025 - Current
- Resolved client queries and concerns promptly, demonstrating commitment to exceptional customer service.
- Consulted with clients using preferred channels, maintaining customer satisfaction.
- Developed and deepened relationships with new and existing clients.
- Achieved service time and quality targets.
- Identified issues, analysed information, and provided solutions to problems.
- Actively listened to customers to fully understand requests and address concerns.
- Built and maintained courteous and effective working relationships.
D2A Associate (Email And Voice)
Amazon
Mumbai
05.2023 - 07.2025
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted customers with selecting items and answering questions about products.
- Built relationships with customers by providing friendly customer service.
- Answered store and merchandise questions and led customers to the wanted items.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- I helped with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Managed daily customer inquiries via email and phone.
- Assisted customers with troubleshooting their email accounts.
- Leveraged telephony, email and chat technologies to resolve end-user inquiries.
- Monitored customer emails and responded in a timely manner to inquiries.
Operations Executive
Infosys
Pune
05.2022 - 01.2023
- Maintained accurate records of operational data and documents for audit purposes.
- Coordinated with cross-functional teams to ensure smooth operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
Relationship Manager
ICICI Bank
Mumbai
01.2022 - 04.2022
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
- Generated reports regarding customer interactions, performance metrics, and revenue goals.
- Ensured compliance with regulatory standards and company policies in all client interactions.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Developed strategies to attract new customers while retaining existing ones.
- Developed and executed strategies for customer retention and acquisition.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Education
GED -
Jaihind College
Mumbai07-2021
High School Diploma -
Jaihind College
Mumbai03-2017
SSC -
Father Joseph English High School
Mumbai03-2015
Skills
- Data analysis
- Customer service
- Problem solving
- Operational efficiency
- Relationship management
- Time management
- Research skills
- Task prioritization
- Team building
- Written communication
- Active listening
- Analytical skills
Languages
English
Hindi
Marathi
Activities
- Trekking
- Volleyball
- Bike riding
Websites, Portfolios and Profiles
https://www.linkedin.com/feed/
Timeline
Advisor ( Freelancer)
Excevo LTD
08.2025 - Current
D2A Associate (Email And Voice)
Amazon
05.2023 - 07.2025
Operations Executive
Infosys
05.2022 - 01.2023
Relationship Manager
ICICI Bank
01.2022 - 04.2022
GED -
Jaihind College
High School Diploma -
Jaihind College
SSC -
Father Joseph English High School