SARVJEET JAGJEETSING SIKKA
Pune
Summary
Business Analyst with 6.5+ years of experience in Retail Banking, Lending Operations, Digital Banking, and Wealth Management. Proven expertise in requirement gathering, process re-engineering, stakeholder management, BRD/FRD documentation, and UAT support. Strong exposure to Agile delivery and data analysis using Excel, SQL, and Power BI. Actively transitioning into a full-time Business Analyst role within BFSI / NBFC / FinTech environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Professional Skill Development – Business Analysis
07.2025 - Current
- Completed structured Business Analyst Certification (Excels, Bangalore)
- Executed BFSI case-based BA projects
- Strengthened SQL, Excel, Agile, and documentation skills
Analyst (Business & Process Analysis)
ICICI Bank Ltd
Pune
02.2023 - 07.2025
- Documented BRD, FRD, user stories, and acceptance criteria for digital banking initiatives
- Created AS-IS / TO-BE process flows, reducing turnaround time by ~25%
- Led requirement discussions with branch, operations, and IT teams for retail banking and digital process improvements
- Built Power BI dashboards to track adoption KPIs and operational efficiency
- Coordinated UAT cycles, validated test scenarios, and resolved requirement gaps
- Ensured compliance with banking regulations and internal audit standards
Associate Business Analyst – Retail Banking
Axis Bank Ltd
Pune
03.2019 - 02.2023
- Gathered business requirements for loan onboarding, customer servicing, and MIS reporting
- Performed gap analysis on existing processes and proposed workflow optimizations
- Worked closely with product, operations, and technology teams for system enhancements
- Prepared functional documentation and reports for management review
- Supported MIS automation and reporting standardization
Education
Master in Marketing Management (MMM) -
Pune University
PuneBachelor of Science (B.Sc.) -
Pune University
PuneSkills
- Business Analysis
- Requirement Gathering & Elicitation
- BRD
- FRD
- User Stories
- AS-IS Process Mapping
- TO-BE Process Mapping
- Gap Analysis
- RTM
- UAT Coordination
- Stakeholder Management
- MS Excel
- SQL
- Power BI
- Jira
- Confluence
- MS Visio
- Balsamiq
- Retail Banking Operations
- Lending & Loan Processing
- Wealth & Portfolio Reporting
- AML
- KYC
- Compliance
- Digital Banking Transformation
Certification
- Business Analyst Certification, ExcelR, 2025
- Business Analyst A-Z, Udemy, 2025
- SAP SD Certification, 2023
- AMFI Certified, 2019
- IRDA Certified, 2019
Professional Skill Development
07/01/25, Present, Completed structured Business Analyst Certification (ExcelR, Bangalore), Executed BFSI case-based BA projects, Strengthened SQL, Excel, Agile, and documentation skills
Languages
- Hindi
- Punjabi
- English
- Hindi
- Punjabi
Projects
Digital Banking Process Re-Engineering – ICICI Bank, Retail Banking, Conducted stakeholder workshops to identify onboarding bottlenecks, Designed future-state workflows reducing processing delays, Improved turnaround time by ~25% Wealth Management MIS Automation – ICICI Bank (Private Banking), Wealth & Compliance, Drafted BRD and user stories for HNI portfolio reporting, Proposed CRM–MIS integration to enhance compliance tracking, Improved visibility of portfolio and regulatory metrics Core Banking Upgrade (Case Study) – ExcelR, BFSI, Created RTM, user stories, and process workflows, Built analytical dashboards using Power BI, Simulated end-to-end BA lifecycle
Domain Expertise
- Retail Banking Operations
- Lending & Loan Processing
- Wealth & Portfolio Reporting
- AML, KYC, Compliance
- Digital Banking Transformation
Tools And Technology
- MS Excel (Advanced, Pivot, Lookup)
- SQL (Joins, Group By, Filters)
- Power BI (Dashboards, KPIs)
- Jira
- Confluence
- MS Visio
- Balsamiq
Timeline
Professional Skill Development – Business Analysis
07.2025 - Current
Analyst (Business & Process Analysis)
ICICI Bank Ltd
02.2023 - 07.2025
Associate Business Analyst – Retail Banking
Axis Bank Ltd
03.2019 - 02.2023
Master in Marketing Management (MMM) -
Pune University
Bachelor of Science (B.Sc.) -
Pune University