Sasank Kumar

Ask MiDAS Gen AI chatbot :

• Developed a RAG-based chatbot for MiDAS Engineering teams, enabling efficient processing of complex PDFs and reducing daily operational time by 40%.

GenAI Use Cases for MyABC Bot (Summarizing CSC ticket bot conversation)

• The GenAI use case for the MyABC Bot involves summarizing conversations from CSC ticket interactions. By leveraging advanced natural language processing, the bot can extract key details, provide concise summaries of customer issues and resolutions, and streamline the ticketing process for efficient follow-up and response. This helps improve response time by 50 % and enhances overall customer service.

Knowledge Nexus for Bosch :

• Built a generative AI RAG chatbot product from scratch to support departmental needs for processing PDFs and Docupedia content. Designed a custom section-based chunking pipeline and utilized open-source models like Mistral and LLaMA-7B for inference and employed Qdrant as the vector database for embeddings.

POCs :

• Summarization of IT Ticket and Based on Summarization Checking the ticket whether it has met SLA or not
• PDF Table Extraction for Invoice using Gemma3.

BAP.ai –Bosch Automation Platform for AI(Bosch)

• BAP.ai is a SaaS (Software as a Service) platform that provides a suite of AIpowered tools.Its key offerings include: 1. Conversational System: An intelligent conversational agent designed to interact with users, answer queries, and automate customer service tasks.
• Objective was to develop conversational system which connect to multiple channels like Skype, HTML, Teams, Whatsapp to answer the queries related to different processes like HR Management, Product Engineering, BGSW Policies, E-commerce, Hospitality and Mobility, Logistics etc.
• Developed an AI-driven entity(virtual agent) designed to simulate human interaction.
• Integrated with GPT-4o Turbo for higher accuracy performance.

Knowledge Management : Tools and features for organizing, storing, and retrieving information to improve efficiency and decision-making within organizations

Market Mix Modeling for Audio Device (Sennheiser):

• Conducted an in-depth market mix modeling project to analyze the effectiveness of marketing strategies and their impact on business outcomes
• Solution Approach: Utilized advanced statistical techniques, including multiple regression, to uncover relationship between marketing channels, such as advertising spend, promotions, and online engagement, and their influence on sales figures.

Home Comfort(TTUS) Classification of Email into different Categories based on Keyword using NLP and ML approach. Solution Approach:

• Automated solution of Email Processing.
• Automated Process of creating incident into OTRS Tools.
• Automatic ticket will be classified into specific Groups.
• More than 2 lakh ticket has been served with 87% Accuracy
• Expected number of ticket creation is 5k per day.