SASHANK SEKHAR PANDA
Bengaluru
Summary
Highly Analytical and detail-oriented Technology Analyst with 4+ years of experience in Google Cloud Platform (GCP), specializing in Databases, Storage, and Serverless architecture. Managed over 600+ complex technical cases, diagnosing and resolving critical issues for diverse customer tiers. Focused on delivering resilient, customer-centric solutions that uphold architectural integrity and enhance user satisfaction.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Technology Analyst
Infosys Limited
Bengaluru
10.2021 - Current
- Led technical resolution for high-priority P1 and P2 cases, providing expert troubleshooting for Premium (Enterprise) and Enhanced customers.
- Assisted P3 and P4 priority cases for Premium, Enhanced, and Standard customers with technical issues, ensuring adherence to SLA benchmarks.
- Guided enterprises through on-premises to cloud transitions using Database Migration Service (DMS), Datastream and Cloud SQL, while leveraging Cloud VPN and VPC for securing and low-latency connections.
- Developed custom debugging charts and standardized troubleshooting procedures that significantly reduced resolution time.
- Advised on security best practices, audited IAM roles for compliance, enforced least privileged access, implemented IAM conditions, Service Accounts and VPC Service Controls to mitigate exfiltration risks.
- Conducted Root Cause Analysis for service downtime, utilizing analytical skills to evaluate logs and metrics.
- Reproduced customer issues in sandbox environments to isolate root causes and enhance product understanding.
Education
Bachelor of Technology - Production Engineering
Veer Surendra Sai University of Technology
Burla, Odisha05-2021
Skills
- Google Cloud Platform
- Cloud SQL
- Database Migration Service (DMS)
- Datastream
- Cloud Storage
- VPC
- AlloyDB
- Cloud Run
- Google Cloud CLI (Cloud Shell)
- Linux
- Problem solving
- Analytical thinking
- Root cause analysis
- Technical support
- Effective communication
- Customer service
Accomplishments
Infosys Rise Insta Award (Dec, 2023) - Recognized for outstanding performance and contributions to the Google Cloud Platform support ecosystem.
Certification
Google Cloud Certified - Associate Cloud Engineer
Timeline
Technology Analyst
Infosys Limited
10.2021 - Current
Bachelor of Technology - Production Engineering
Veer Surendra Sai University of Technology