Sasha Pereira
Dubai
Summary
Customer-focused and approachable professional with experience supporting employees across global regions including India, Europe, UK, and Ireland. Skilled in handling customer queries, resolving concerns with empathy, and delivering seamless service in fast-paced environments. Strong communication, problem-solving, and interpersonal skills with the ability to work in multicultural settings. Passionate about aviation and committed to creating exceptional travel experiences aligned with Emirates’ world-class service standards.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
People Services Rep
QAD
Mumbai
11.2024 - 01.2026
- Provided customer support to employees across India and Europe
- Resolved employee queries via email and internal systems
- Handled confidential documentation with accuracy and professionalism
- Coordinated onboarding processes ensuring smooth customer experience
- Supported global teams across UK, Ireland, Germany, and France
HR Executive
Trilegal
Mumbai
08.2024 - 10.2024
- Analyzed employee data to identify trends and improve HR processes.
- Assisted in developing and implementing HR policies and procedures.
- Managed employee onboarding and orientation procedures for new hires.
HR Consultant
Trilegal
Mumbai
05.2024 - 08.2024
- Developed employee engagement programs to enhance workplace satisfaction.
- Conducted recruitment processes, including screening and interviewing candidates.
- Facilitated onboarding sessions for new hires, ensuring smooth transitions into roles.
HR Intern
Trilegal
Mumbai
11.2023 - 04.2024
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Supported employee onboarding by preparing orientation materials and conducting sessions.
- Managed HR documentation, ensuring accuracy and compliance with company policies.
Education
Bachelor of Arts - Political Science
St Xaviers College
Mumbai , India 06.2020 - 04.2023
Skills
- Query Resolution
- Complaint Handling
- Problem Solving
- Multitasking in Fast-paced Environment
- Conflict Resolution
- Service Excellence
Languages
English
First Language
Hindi
Beginner (A1)
A1
Timeline
People Services Rep
QAD
11.2024 - 01.2026
HR Executive
Trilegal
08.2024 - 10.2024
HR Consultant
Trilegal
05.2024 - 08.2024
HR Intern
Trilegal
11.2023 - 04.2024
Bachelor of Arts - Political Science
St Xaviers College
06.2020 - 04.2023