Sashidharan Kumar
Bangalore
Summary
Strong experience in Global Service Delivery, Mobility Market, Operations and Project Management. Proficiency in streamlining and defining continuous improvement processes, building best-in- class teams by coaching and brainstorming through the process standardization in terms of Service Quality. Leadership Excellence in designing of creative solutions aimed at maximizing customer satisfaction. Demonstrated ability to effectively plan, coordinate & meet deadlines. Reduce Cost of Delivery, Improve Engagement Margins and Embrace New Technology, able to prioritize tasks and implement changes smoothly. Highly focused with a consistent track record of successfully delivering full lifecycle implementations to tight timeline scales and budget. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
19
19
years of professional experience
Work History
Manager- Global Billing Operations( Client Setup & Billing)
State Street services
10.2022 - Current
- Oversaw and executed all operational invoicing activities
- I was accountable for overseeing all aspects of a major group within the billing process, which included preparing and reviewing invoices.
- Managed and supervised the invoicing review team to ensure global consistency, control effectiveness, and transparency in activities and outcomes.
- Weekly and monthly reporting to the leadership team on the scope of work handled
- Spearheaded progress measurement and evaluation of goal attainment, leading to increased productivity and team efficiency.
- Regularly reviewed and assessed performance with team members and management.
- Prepared SOP for the process and obtained sign off approval from senior management.
Accounts Receivables-(Sales Order Management, Cash Application, Billing/invoicing)
Accenture
Bangalore
04.2021 - 09.2022
- Accountable for Sales order creation based on inflow received from SFDC requests
- Ensure 100 % audit on volumes received for the scope managed and maintain compliance
- Devised and presented SLA/KPI/KMs and various performance dashboards to stakeholders.
- Consistently communicated with the leadership team, offering detailed reports on the extent of work undertaken
- Implement and guide team in terms of process improvement ideas for standardization of process
- Implemented and maintained a client-centered approach, resulting in zero noise and effective control mechanisms.
- Responsible for preparation of SOP for the process and sign off approval with senior management accordingly.
Accounts Receivables-(Global Client Accounting and Compliance)
Upfield
Bangalore
03.2020 - 11.2020
- Implemented effective strategies to optimize AR operations and ensure seamless O2C processes during critical transitions
- Collaborate with clients to lead productive governance meetings
- Coordinated with US counterparts to establish and implement new processes and business practices.
- Devise and present SLA/KPI/KM's and various dashboards to stakeholders
- Handled controls and conducted compliance audits for assigned projects
- Ensured adherence to SOP through approval process with senior management
- Executive reporting to Directors, VP's for the scope of work managed for OTC Scope
- Monitored volumes and ensured 100% completion of audits from the Business partner.
Senior Manager: Roles and Responsibilities AR- Client Services & Accounting (Global)-Client Billing and Cash Application
BGRS LLC
Bangalore
08.2015 - 01.2018
- Managed and oversaw end-to-end Accounts Receivable operations, ensuring efficient Client accounting processes.
- Successfully managed billing process for clients on a monthly, weekly, and daily basis
- Maintained consistent audit compliance for produced invoices
- Reporting aged receivables and outstanding to clients
- Application of Cash receipts against the invoices for global clients
- Accountable for meeting all contractually agreed SLA's and Client relationship Management
- Accountable for the growth of Delivery Leads and ensured successful initiation, execution, service delivery, as well as renewal or closure of all Statement of Work.
- Strategically relocated process to Bangalore Delivery Center from APAC, EMEA, US & CAD regions resulting in value creation and delivery cost optimization
- Preparation of monthly cash forecast reporting of total AR collected/applied to senior management
- Partner with Senior Leadership team (Directors) to improve and get scope of work as part of engagement plan.
Manager -HP (Project-American Online-)
HP
Bangalore
08.2005 - 01.2015
- Manager Leading for O2C Domain for a US Online Media and Advertisement Giant; Manage Financials, Compliance, Control and Staffing
- Manage the process for monthly billing to clients and Creation of Credit/Debit memos as per client requirement
- Audit compliance on regular basis for the invoices created
- Application of Cash receipts against the invoices in SAP for global clients
- Facilitate and drive governance meetings with clients; liaise with US based counterparts on new
- Well organized with a successful track record that demonstrates self-motivation, entrepreneurial ability, creativity and initiative to achieve corporate goals
- Handling Presales process in terms of advertising management and negotiation for RFP
- RFQ & RFI
- Creation of Purchase orders for project AOL customers based on the contract assigned.
Education
MBA - Finance And Accounts
United Business Institutes (Belgium, Europe)
Bangalore04-2012
Bachelor of Commerce - Accounts And Finance
St. Joseph's College of Commerce
Bangalore06-2005
PUC - Accounts
SMG Jain College Bangalore
Bangalore05-2002
Skills
- Service Delivery
- SLA Management
- People Management
- Executive reporting
- O2C Management
- Project Management
- Transition Management
- Six Sigma Green Belt
- Transformation
- Audit/CRM
- Business Analysis
- Product Management
Accomplishments
- 'Leadership Excellence' award Thrice for 'Best Manager' in OTC/ Projects domain
- 'Outstanding Customer service' award from client VP, Shared Services
- 'Service award' in recognition of service milestone at Hewlett Packard
- Rewards for contribution to Continuous Improvement/ Kaizen Initiatives in OTC domain
- Exceeded Customer VOC expectations and have consistent track record from organizational level
Technicalskillscertifications
- Lean Six Sigma Green Belt Certified
- Pursuing Business analysis and Product management from IIT Delhi for certification in Dec 2024(SQL, Power BI, Python & R)
- Project Management Professional(PMP) trained
- Animation MS PowerPoint slides for Business meeting to Senior Leadership team in terms of sales approach.
- Advance excel trained from Udemy institute
Personal Information
- Date of Birth: 01/26/85
- Marital Status: Married
Languages
- English
- Hindi
- Kannada
- Tamil
Projects
Transition OTC processes to third party business partner- Cap Gemini( Duration March 2020 till Nov 2020) 4 head count savings in BGRS through Six Sigma. (Duration for 10 months) SAP implementation from Legacy systems for Accounts receivables processes in HP (Duration for 10 months) Automation- Manual emails to batch emails for 150 clients across APAC, EMEA, US & CAD regions in BGRS (Saved 108hrs/per month. Duration 6 months)
Timeline
Manager- Global Billing Operations( Client Setup & Billing)
State Street services
10.2022 - Current
Accounts Receivables-(Sales Order Management, Cash Application, Billing/invoicing)
Accenture
04.2021 - 09.2022
Accounts Receivables-(Global Client Accounting and Compliance)
Upfield
03.2020 - 11.2020
Senior Manager: Roles and Responsibilities AR- Client Services & Accounting (Global)-Client Billing and Cash Application
BGRS LLC
08.2015 - 01.2018
Manager -HP (Project-American Online-)
HP
08.2005 - 01.2015
MBA - Finance And Accounts
United Business Institutes (Belgium, Europe)
Bachelor of Commerce - Accounts And Finance
St. Joseph's College of Commerce
PUC - Accounts
SMG Jain College Bangalore
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