Sashikanta Chowdhury
Quality Analyst | Operations & Process Excellence Specialist
Bangalore
Summary
Adaptable and results-oriented quality and operations specialist with over 11 years of experience in sales, customer service, process optimization, training, and operational excellence. Highly skilled in adopting new technologies and improving customer satisfaction, ensuring SOP compliance, auditing processes, and enhancing operational efficiency. Proven track record of driving performance improvements in fast-paced, high-pressure environments through root cause analysis, cross-functional collaboration, and continuous improvement.
Overview
11
11
years of professional experience
4035
4035
years of post-secondary education
4
4
Languages
Work History
Quality Analyst
Bgd-tech Private Limited
Bengaluru, Karnataka
09.2022 - 04.2025
- Conducted quality checks on sales processes ensuring alignment with client expectations.
- Collaborated with cross-functional teams to improve SOPs and service flows.
- Generated and analyzed quality reports to support performance reviews.
- Led root cause analysis for service issues and tracked corrective actions.
- Analyzed QA dashboard metrics to identify performance gaps and implemented corrective actions to enhance team quality standards and compliance.
Operations & Quality Manager
Flipspaces Technology Labs Pvt. Ltd.
Bangalore
11.2021 - 09.2022
- Managed end-to-end onboarding of B2B clients for the company’s SaaS-based interior design and project management platform.
- Ensured SaaS implementation workflows adhered to defined operational standards and client-specific requirements.
- Conducted quality audits across user journeys, identifying gaps in service delivery and driving product-side improvements.
- Collaborated with cross-functional teams including product, tech, and sales to enhance onboarding and support processes.
- Led training sessions for clients on SaaS platform features, client handling, and quality monitoring protocols.
- Facilitated post-deployment reviews and implemented continuous improvement actions based on client feedback.
Operations Supervisor
Tata Cha
Bangalore
10.2017 - 10.2021
- Managed daily operations across multiple outlets, ensuring smooth execution of workflows and high service standards.
- Supervised staff performance, inventory processes, and customer experience to maintain consistent operational excellence.
- Developed and implemented standard operating procedures and training programs to ensure consistent practices across multiple locations.
- To evaluate process effectiveness, compliance, and service quality, I have regularly audited the outlets.
- Coordinated with cross-functional teams to provide feedback on operational challenges and recommend improvements.
- Utilized data insights to optimize resource use, minimize waste, and enhance store performance.
- Guided new team members and facilitated the implementation of operational best practices at the location level.
Key Account Partner
Hi-Care
Bangalore
08.2014 - 10.2017
- Drove B2B sales of hygiene and pest control services to corporate clients, consistently meeting monthly and quarterly revenue targets.
- Managed end-to-end sales cycle including lead generation, client presentations, negotiations, and contract closures.
- Conducted site audits and needs assessments to propose tailored service solutions aligned with client requirements.
- Built and maintained strong relationships with key decision-makers to ensure long-term client retention and upsell opportunities.
- Collaborated with operations and service teams to ensure smooth post-sales service delivery and customer satisfaction.
- Monitored service feedback and initiated corrective actions when needed to safeguard client trust and service quality.
Education
MBA - Marketing
GITAM
BangaloreBBA - Business Management
T John College
BangaloreHigher Secondary & SSLC -
Harit High School
Hooghly, West BengalSkills
Quality auditing & monitoring
Operations process management
Customer service & escalation handling
SOP compliance & reporting
Team training & development
CRM tools & QA dashboard analysis
Process improvement & optimization
Cross-functional collaboration
Quick adaptability to new technologies
Timeline
Quality Analyst
Bgd-tech Private Limited
09.2022 - 04.2025
Operations & Quality Manager
Flipspaces Technology Labs Pvt. Ltd.
11.2021 - 09.2022
Operations Supervisor
Tata Cha
10.2017 - 10.2021
Key Account Partner
Hi-Care
08.2014 - 10.2017
MBA - Marketing
GITAM
BBA - Business Management
T John College
Higher Secondary & SSLC -
Harit High School