Adaptable Software Engineer ready to support operations from conception through post-release support. Skilled creator of efficient code and exciting user experiences. Eager to elevate ongoing development projects or create novel software solutions geared towards driving increased usership.
● Analyzing CRM data to extract valuable insights and patterns relevant to business objectives.
● Developing predictive models and machine learning algorithms to optimize customer relationship management.
● Collaborating with software engineers to integrate data-driven solutions into the Siebel CRM framework.
● Conducting performance evaluations of implemented models and recommending improvements for enhanced decision-making.
● Communicating findings and recommendations to stakeholders through clear and actionable reports and presentations.
TechnicalSkills:
Analytical Skills:
Soft Skills:
• A competent professional with Nearly 2 Calendar years of experience in Telecom & IT industry as a Software Engineer (Siebel CRM, SQL and Unix). • Worked on Siebel Application Support.
• Experience in Siebel Product Configuration.
• Worked on BMC REMEDY for ticketing tool.
• Worked on Oracle Sql developer for database.
• Resolving all partners issues/configuration on basis of the Incident Management/service management.
• Involved in incident and problem management activities.
• Experience in Client Interfacing, creating daily task reports. Hands on experience on Unix commands and SQL queries