Experienced IT professional with over 2 years of expertise in Splunk deployment and configuration. Skilled in managing Splunk configuration files and troubleshooting non-performant platforms. Proficient in onboarding data through various methods and developing alerts and incident response workflows. Knowledgeable in distributed Splunk architecture and supporting large scale deployments.
Certified Technical Support Engineer with a proven track record of resolving complex technical issues and maintaining high customer satisfaction. Expert in troubleshooting hardware and software problems, consistently providing efficient solutions. Collaborative team player contributing to overall team performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
iopex technologies
Bangalore
08.2022 - Current
Provided outstanding service and technical support to Splunk customers and maintained positive customer relationships
Took ownership of resolving customer problems while ensuring an outstanding customer experience
Developed and maintained a deep understanding of the Splunk product and related technologies
Troubleshooted technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
Created, reused, improved, and maintained quality knowledge articles as part of the case management workflow, while following Knowledge-Centered Service principles and methodology
Reproduced customer issues, filed bug reports, raised issues to Engineering, and been the bridge between customers and product developers
Drove continuous improvement of tools, processes, and product supportability.
CCM Engineer
Splunk
Assessed and approved change requests
Ensured that changes are documented and communicated effectively
Coordinated with different teams to schedule and implement changes
Monitored the impact of changes and ensuring they meet the desired outcomes
Reviewed the compatibility of an app with Splunk environment and performed vetting process using ARP
Communicate with developer to implement the changes in customer environment using JIRA tool
Education
B.TECH - ECE
Hyderabad Institution of Technology And Management