Sashi Priya Gadde
Hyderabad
Summary
- Experienced IT professional with over 2 years of expertise in Splunk deployment and configuration. Skilled in managing Splunk configuration files and troubleshooting non-performant platforms. Proficient in onboarding data through various methods and developing alerts and incident response workflows. Knowledgeable in distributed Splunk architecture and supporting large scale deployments.
- Certified Technical Support Engineer with a proven track record of resolving complex technical issues and maintaining high customer satisfaction. Expert in troubleshooting hardware and software problems, consistently providing efficient solutions. Collaborative team player contributing to overall team performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
iopex technologies
Bangalore
08.2022 - Current
- Provided outstanding service and technical support to Splunk customers and maintained positive customer relationships
- Took ownership of resolving customer problems while ensuring an outstanding customer experience
- Developed and maintained a deep understanding of the Splunk product and related technologies
- Troubleshooted technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
- Created, reused, improved, and maintained quality knowledge articles as part of the case management workflow, while following Knowledge-Centered Service principles and methodology
- Reproduced customer issues, filed bug reports, raised issues to Engineering, and been the bridge between customers and product developers
- Drove continuous improvement of tools, processes, and product supportability.
CCM Engineer
Splunk
- Assessed and approved change requests
- Ensured that changes are documented and communicated effectively
- Coordinated with different teams to schedule and implement changes
- Monitored the impact of changes and ensuring they meet the desired outcomes
- Reviewed the compatibility of an app with Splunk environment and performed vetting process using ARP
- Communicate with developer to implement the changes in customer environment using JIRA tool
Education
B.TECH - ECE
Hyderabad Institution of Technology And Management
Hyderabad06-2022
INTER - MPC
Board of Intermediate
Hyderabad05-2018
SSC -
Board of Secondary Education
Hyderabad05-2016
Skills
- SPLUNK
- Python
- Embedded C
- Linux
- Windows
- Amazon Web Services
- Basics of Networking
- Technical Troubleshooting
- Teamwork and Collaboration
- Problem-Solving
- Technical Documentation
- JIRA Systems
- Technical Support
- Call Documentation
Certification
- Splunk certified core user
- Splunk certified power user
Languages
Telugu
First Language
English
Advanced (C1)
C1
kannada
Intermediate (B1)
B1
Training
- Troubleshooting Splunk Enterprise
- Splunk Enterprise Cluster Administration
- Splunk Enterprise Deployment Practical Lab
Timeline
Technical Support Engineer
iopex technologies
08.2022 - Current
CCM Engineer
Splunk
B.TECH - ECE
Hyderabad Institution of Technology And Management
INTER - MPC
Board of Intermediate
SSC -
Board of Secondary Education