Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Accomplishments
Languages
Timeline
Generic
Sasi Kumar

Sasi Kumar

Bangalore

Summary

Fast learner and provides quality work has around 10 years of experience in the IT industry with Computer Associates (CA) Products (EMS and Service Management Applications), and application support.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Software Engineer

Tech Mahindra Ltd
Bangalore
10.2021 - 04.2023
  • Sitecore content management activities
  • Offline data upload
  • Creating and updating of content on APAC region websites like Huggies, Kotex etc.
  • Through Sitecore
  • Moving codes to prod using GWS
  • Generating weekly, monthly reports from SQL DB
  • Uploading of offline collected PII data into prod DB using SQL scripts and SP
  • Creating facebook and Google audience based on the offline upload data and creating lookalikes, sharing with the ad accounts.

Software Engineer

Altisource Business Solutions
Bangalore
09.2015 - 10.2021
  • Implementation, Migration and L2 & L3 Support for Servicedesk 12.7, 12.9
  • Managing deployments and providing production support for corporate websites hosted on IIS
  • Sitecore administration.
  • Implementation of CA Tools in High level architecture
  • Customizing application as per the customer’s requirements.
  • Ensuring the Service availability of the tools.
  • Providing backbone support
  • Upgrading CA SDM to 12.9
  • Upgrading CA SDM to 14.1
  • Vulnerability remediation on production, UAT servers
  • Handling all the production changes in sitecore

UIDAI MSP - EMS

Unique Identification Authority of India
04.2014 - 09.2015
  • Implementation and L2 & L3 Support for CA Spectrum, Ehealth, CAPMAN, NetQos, ServiceDesk and SOI.

HCL Cloud CA Service Desk ( SAAS Model )

IIM Bangalore, Strides Arcolab Ltd. Bangalore, HCL EMS Support and HCL Infosystems Ltd.
06.2013 - 03.2014
  • Providing CA Service Desk service to customers in SAAS model
  • Creating new Customers as a new Tenant
  • Contact, CTI and CI loading in System
  • SLA Configuration, Page Customization (HTMPL)
  • Providing SMS notification using HTTP Request method in SMS gateway
  • Enabling system to trigger external Workflows and Report Customization.

Education

MCA -

Sathyabama University
01.2012

B.Sc Computer Science -

Karpagam College of Arts & Science
01.2009

Skills

  • CA Tools Installation and Deployment on RHEL Platform
  • CA Spectrum 92, 93 and 94
  • CA Ehealth 63
  • CA Service Desk Manager 125, 127, 129 and 141 (Windows) with CA EEM(For Authentication)
  • CA NetQos 91
  • CA Capacity Management
  • CA Business Intelligence (SAP)
  • CA Service Desk Manager Implementation for large-scale industries with Primary and Secondary server setup (Conventional)
  • Migration (Using Swing Box Method)
  • Incident, Request and Problem Management
  • Change Management and Configuration Management (CMDB)
  • Customized Reports using Business Intelligence (SAP)
  • CA Spectrum Implementation for large-scale industries with Primary and Secondary server setup
  • CA Business Objects (SAP) Creating custom Universe using Universe Designer Utility
  • Creating Web Intelligence Reports using Custom queries
  • Sitecore Administration
  • Administrative tasks
  • Tool implementation/upgradation
  • SQL queries
  • Troubleshooting and Resolution
  • Tools Customization
  • Microsoft ASPNET
  • System Administration
  • Technical Requirements
  • Configuration Management
  • Tomcat
  • SQL
  • Multi Application Environments

Certification

  • Certified in CA Service Desk Manager r12.x Administrator Exam
  • Certified in Java/J2EE
  • CA Server Automation Training Provided by CA Technologies (3 Days)
  • CA CAPMAN Training Provided by CA Technologies
  • Red hat Linux training by HCL (One week)

Personal Information

  • Father's Name: Mr. Palanichamy
  • Date of Birth: 07/31/87
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Accomplishments

  • Star Performer form Altisource

Languages

English
First Language

Timeline

Senior Software Engineer

Tech Mahindra Ltd
10.2021 - 04.2023

Software Engineer

Altisource Business Solutions
09.2015 - 10.2021

UIDAI MSP - EMS

Unique Identification Authority of India
04.2014 - 09.2015

HCL Cloud CA Service Desk ( SAAS Model )

IIM Bangalore, Strides Arcolab Ltd. Bangalore, HCL EMS Support and HCL Infosystems Ltd.
06.2013 - 03.2014

MCA -

Sathyabama University

B.Sc Computer Science -

Karpagam College of Arts & Science

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Sasi Kumar