Sasi Rekha
Chennai
Summary
Dynamic IT Program Director with a proven track record at Tata Consultancy, excelling in stakeholder management and strategic planning. Spearheaded automation initiatives, achieving a 20% reduction in manual effort while enhancing service delivery. Renowned for transformational leadership and fostering high client engagement, driving operational excellence across diverse teams.
Overview
26
26
years of professional experience
1
1
Certification
Work History
IT Program Director
Tata Consultancy
12.2004 - Current
- Served as trusted advisor to C-suite and board stakeholders, communicating program health and strategic value.
- Led organizational change initiatives and communication strategies, achieving high end-user adoption with minimal disruption.
- Implemented automation and AI-driven solutions, reducing manual effort by 20-50% and accelerating time to value.
Service Delivery Manager
A global leader in Medical Technology, precision optics, and life-science solutions
08.2016 - 12.2024
- Achieved significant enhancements in SLA compliance, promoting operational excellence, reducing incidents, and improving customer experience through strategic leadership and relentless improvement.
ITSM Process Lead
World leader in premium Automotive Engineering
07.2012 - 12.2016
- ITSM Process Lead demonstrating success in enhancing ITIL process maturity, elevating SLA compliance, minimizing service disruptions, and fostering organization-wide adoption of best-practice service management.
APAC Asset and Lease Manager
A global leader in Automotive manufacturing and mobility innovation
04.2011 - 06.2012
- Spearheaded APAC-wide lease management transformation, achieving 15% reduction in operational costs through vendor negotiations.
Established unified procurement and inventory framework, improving data accuracy and minimizing asset reconciliation time.
Branch Asset and Delivery Manager
TCS Internal IT
09.2004 - 03.2011
- Implemented streamlined procurement and asset tracking systems, reducing audit discrepancies by 40%.
Accelerated compliance readiness in minimal days through effective system integration.
Contributed to ISO audit success, receiving recognition for exceptional asset data quality.
IT Consulting and Services
IBM
03.2004 - 09.2004
- IT Consulting and Services
Sr Officer
E-Serve
03.2001 - 02.2004
Telemarketing officer
C&K Management Ltd
07.2000 - 02.2001
Education
Master Diploma - Networked Computing Technology
Pentagon Academy
Chennai, IndiaMaster Business Administration - Human Resource Management
Pondicherry University
Bachelor of Banking Management -
University of Madras
Skills
- Stakeholder and client management
- Service delivery and ITIL expertise
- Strategic planning and improvement
- Vendor and contract management
- Change management and transformation
- Business as usual governance
- Transformation leadership
- Agile methodology
- Client engagement strategies
- Vendor oversight
- Problem resolution
- Continuous enhancement
- Process automation
- Stakeholder relations management
- People leadership
- Procurement oversight
- Invoice processing
- Profit and loss management
Certification
- Project Management
- Managing Secure Delivery and Operations
- Customer Relationship Management
- Information Technology Service Management – ITIL
- Internal Auditing
- Intellectual Property Rights
- Service Operations and Management
- Business Continuity Management
- Information Technology Service Management – ITIL v3 – 2010
- Design Thinking Foundation 2022
- Growth & Transformation Mindset Intermediate Program - From SDA Bocconi School of Management 12/2024
- Transcend Neo Delivery Management - 01/2020
Areas Of Excellence
- Strategic Leadership and Vision
- Program Planning and Governance
- Quality Assurance and Continuous Improvement
- Financial and Resource Management
- IT Service Management Specialist
- IT Operations Management
- Scrum Master and Agile Methodology
Timeline
Service Delivery Manager
A global leader in Medical Technology, precision optics, and life-science solutions
08.2016 - 12.2024
ITSM Process Lead
World leader in premium Automotive Engineering
07.2012 - 12.2016
APAC Asset and Lease Manager
A global leader in Automotive manufacturing and mobility innovation
04.2011 - 06.2012
IT Program Director
Tata Consultancy
12.2004 - Current
Branch Asset and Delivery Manager
TCS Internal IT
09.2004 - 03.2011
IT Consulting and Services
IBM
03.2004 - 09.2004
Sr Officer
E-Serve
03.2001 - 02.2004
Telemarketing officer
C&K Management Ltd
07.2000 - 02.2001
Master Diploma - Networked Computing Technology
Pentagon Academy
Master Business Administration - Human Resource Management
Pondicherry University
Bachelor of Banking Management -
University of Madras