SASIKUMAR NATARAJAN
Dharmapuri,TN
Summary
Dynamic bank manager with a proven track record in operational efficiency, team leadership, and regulatory compliance. Committed to enhancing customer relationships and driving sales strategy development.
Total service: 29 years; i.e., clerical: 12 years, officer: 5 years, manager: 12 years. As a manager from 2013 to 2025. Handled three branches: Arakandanallur, Nagapattinam, and lastly, Sikkal. The first two branches nearly generated a 100 crore business. Arakandanallur fully asset management branch, where I worked as a manager for 3 1/2 years, had businesses like rice mills and trade-related activities. There was a lot of business development, especially in branch profitability, nearly 5 CR per year. And secondly, Nagapattinam, since 2017 to 2023, has been a fully deposit-oriented branch where business development is 80 Cr to 110 Cr. During the LVB moratorium period, there was a decline of 50 Cr, and at the time of the DBS takeover, all deposits were recalled up to 90 Cr. During Nagapattinam, we collected especially college deposits and NPA recovery of around 1.3 Cr.
After, in Sikkal, there has also been a boom at a limited level since this rural-based branch.
This is the background of the past managerial period; now I am required to do back-end work and follow up on the job.
So, kindly do the needful.
Overview
29
29
years of professional experience
Work History
BANK MANAGER
DEVELOPMENT BANK OF SINGAPORE
NAGAPATTINAM
08.2012 - 06.2025
- Managed daily banking operations and ensured compliance with regulations.
- Led a team of staff, providing training and support for customer service excellence.
- Developed strategic initiatives to enhance customer experience and loyalty programs.
- Analyzed financial reports to identify trends and recommend improvements.
- Resolved customer inquiries quickly and efficiently while maintaining excellent service standards.
- Managed daily workflow including assigning tasks to staff members.
- Monitored loan portfolio performance, risk management activities, and compliance with regulatory requirements.
- Created and maintained a positive work environment within the branch.
- Conducted regular meetings with staff members to discuss progress towards goals.
- Reviewed customer complaints and took appropriate action as needed.
- Ensured compliance with banking laws and regulations through periodic review of internal policies.
- Maintained strict confidentiality of customer information at all times.
- Prepared monthly reports on branch operations and submitted to corporate office.
- Provided guidance and training to team members in order to ensure proper procedures were followed consistently.
- Performed daily audits of cash drawers, deposits, withdrawals, transfers.
- Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.
- Conducted weekly consultative sales meetings with prospects and clients to drive deposit growth.
- Evaluated new products for suitability within the bank's offerings.
- Directed team members in authorizing loans and opening checking and savings accounts.
- Explained benefits of various investment options to help customers fulfill personal investment goals.
- Examined markets to inform customers on profitable purchases and financial opportunities.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Managed relationships with tax authorities, bankers and auditors.
- Analyzed competitors and market trends to facilitate business growth.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Coordinated preparation of external audit materials and external financial reporting.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Communicated with stockholders or other investors to provide information or raise capital.
CLERK, ASSIT MANAGER, MANAGER
DEVELOPMENT BANK OF SINGAPORE
KRISHNAGIRI, HOSUR, KAVERIPATTINAM, CHINNASALEM, ARAKANDANALLUR, NAGAPATTINAM AND SIKKAL
10.1996 - 06.2025
- Processed and organized incoming documents for efficient filing and retrieval.
- Managed inventory records to ensure accurate tracking of supplies and materials.
- Coordinated communication between departments to facilitate smooth operations.
- Maintained cleanliness and organization of office spaces for optimal productivity.
- Handled customer inquiries through phone and email, providing necessary information.
- Collaborated with team members to improve workflow efficiency in daily tasks.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Supported office clerical functions using word processing and other software, email and office machines.
- Operated cash register to process cash, check, and credit card transactions.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Maintained inventory levels of office supplies and equipment as needed.
- Created memos, letters, emails, reports, presentations as requested by management.
- Answered customer inquiries via phone and email.
- Entered data into computer systems accurately and efficiently.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Monitored and directed work of lower-level clerks.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Processed and prepared business or government forms and expense reports.
- Oversaw team operations and maintained efficient workflow procedures.
- Managed staff schedules and ensured adequate coverage for all shifts.
- Coordinated training sessions for new employees to promote skill development.
- Facilitated communication between teams to improve collaboration and productivity.
- Developed policies that supported organizational goals and compliance standards.
- Led performance evaluations and provided constructive feedback to team members.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Delegated work to staff, setting priorities and goals.
- Facilitated communication between management and staff to foster collaboration.
- Cultivated a positive work environment through team-building activities and support.
Education
MBA - General Studies
BHARATHIYAR UNIVERSITY
COIMBATORE07-2005
Bachelor Of Arts (BA) - Ancient History
B A
DHARMAPURI06-1992
Skills
- Financial analysis
- Regulatory compliance
- Risk management
- Customer relationship management
- Strategic planning
- Team leadership
- Sales strategy development
- Branch administration
- Banking operations
- Operational efficiency
- Goal setting
- Loan processing
- Bank security expert
- Change management
Timeline
BANK MANAGER
DEVELOPMENT BANK OF SINGAPORE
08.2012 - 06.2025
CLERK, ASSIT MANAGER, MANAGER
DEVELOPMENT BANK OF SINGAPORE
10.1996 - 06.2025
MBA - General Studies
BHARATHIYAR UNIVERSITY
Bachelor Of Arts (BA) - Ancient History
B A