Sasireka E K
Business Operations Analyst 2 -Intermediate
Bengaluru
Summary
Results-driven supply chain operations professional with over 14 years of experience in optimizing logistics and enhancing order management processes. Proven expertise in team building, escalation management, and stakeholder engagement, complemented by a strong ability to manage backlogs effectively. Skilled in implementing continuous process improvements by identifying challenges and executing corrective measures. Committed to driving operational excellence and delivering measurable results in dynamic environments.
Overview
16
16
years of professional experience
Work History
Business Operations Analyst 2-Intermediate
Hewlett Packard
04.2025 - Current
- Managing commercial print in the APJ region when material planning failure leads to backorders in commercial print, which is often expedited, involves urgent requisition and expediting the delivery of necessary materials from suppliers.
- Successfully coordinated with cross-functional teams, including country focal points, market planners, and buyers, to ensure seamless print execution of backorders.
- Coordinate with RPLM for EOL and product maintenance support.
- Shipment expedition alert to the country marketing team on Hwab for faster clearance.
- Improved planning accuracy through RS by streamlining material allocation and reducing last-minute adjustments across the APJ region.
- Contributed to reducing delays in print material availability through proactive monitoring and early escalation.
- Recognized for quick adaptability in transitioning into APJ planning workflows within a short span of six months.
Sales Order Management - Senior Lead
Hewlett Packard
04.2023 - 03.2025
- Leading the team of 9 individuals in Sales order management to process POLY Purchase orders for H/W & SW and Services - Order entry, changes & cancellations, credit & rebill for both Direct & Indirect RTM’s for EMEA region.
- Manage the day-to-day team activities to ensure team adherence to operational guidelines and sales orders to have a positive lead-time by coordinating with cross functional team.
- Co-ordinating multiple projects to enhance the capability of process and leading towards frictionless.
- Contribute towards the process improvement and automation opportunities which results in efficiencies and enhances customer experience.
- Analyzes sales data and compiles information that include pipeline forecasting and quality control.
- Mentor non-exempt level team members on day-to-day activities.
- Manages open order backlog report issues resolution and reaches out to internal stake holders or order fulfillment team to determine source of delay, communicates status and escalates issues as necessary.
- Handling governance with internal stakeholders to improve OCCT & Frictionless improvements.
Procurement operations – Team lead
Infosys BPM Limited
11.2021 - 03.2023
- Procurement Operations: A new transition project occurs in Arrow ECS for Dell Customers – supervising Dell-Renewals project team and to meet different stakeholders and provides solutions for renewal maintenance/ extended hardware & software services/additional warranty as a part of Quote to cash process handling with RFI, RFP, RFQ and PO booking, Invoice and Post sales queries.
- Supporting Suppliers across the globe by arranging shipment for the materials.
- Quality Planning & Continuous improvement Management: Prepare the quality plan including the quality control, assurance and improvement at process level in order to create comprehensive quality. Demonstrates through grasp of quality procedures and techniques needed to deliver consistent process performance.
- Transition: Timely preparation of the Documentation, as part of the transition team to prepare the documentation for the process in order to ensure right skilling.
Supply Chain Logistics – Specialist
Maersk Line
08.2017 - 02.2019
- Container Management Logistics: Software (IOT Device) that tracks and improves product transportation procedures throughout the entire supply chain.
- RCM kicked off 2016 in Chennai workshop and its end in live 2017- a 40 million cost saving target for the first year and new feature added with the critical initiatives such as Alarm handling, Set point discrepancy, RCM commercial & Cold Treatment.
- Project management: Successfully driven a new project RCM Commercial in 2017. A business setup enables customers to know temperature maintained and OFF power period for their booked containers. Customer queries on cargo safety –power status, repair carried out, access, purchase of premium package which allows downloading data log under paid services.
- Alarm monitoring, RCM systems to escalate the reefer alarms with the local repair parties across the globe which are not attended within the threshold time.
- Set Point discrepancy always a grey area where process cargo will get lost due to human errors. Monitoring the deviation between booked temperature and the actual set temperature on Reefer unit.
- Collaboration and technical support: In case of any malfunction report arises in location (terminal / vessel) providing technical assistance on repairing the units and expected to connect with ship captain and providing solutions with reefer technicians involved.
- Application Support on scheduled assistance for user linkage problems and provide continuous support on application development.
Supply Chain – (OM, Reverse Logistics) – SME
Hewlett Packard
04.2012 - 08.2017
- Product replacement and Return order management - Providing solutions for customers via PDR /Claims when they are not satisfied with the originally placed orders.
- Escalation & Priority management: Process designed with escalation requests and Urgency of emails.
- BOM issues: Interacting with HP-Engineers for any Part clarifications to meet the customer requirements.
Order Management – Process Associate
HCL Technologies
12.2009 - 04.2012
- Responsibilities of ordering office supplies products to customers and resolving customer queries.
- Direct interaction with the clients via telephone or email.
- Created/ update purchase order as per customer requirement.
- Supporting the development of new process and improvement of existing process, methods & sequence of operations to maximize productivity & efficiency and other possible improvements.
Education
MSC - Computer Science
University of Madras
01.2009
BSC - Computer Science
A.V.C College of Arts & Science, Bharathidasan University
01.2007
Board of Intermediate Education - undefined
Porto-Novo
01.2004
Board of Secondary Education - undefined
Porto-Novo
01.2002
Skills
- Material Planning
- Sales Order management
- Procurement Operations
- Supply chain Logistics
- Returns order management
- Container management Logistics
Accomplishments
- Received Gladiator award in Infosys for delivering a successful quarter-end Q2 2022 at Infosys
- Received 2015 - Best achiever of the year award in 2015 & TCE award at India Level in HP.
- Received recognition from HP Leadership for taking ownership and demonstrating behavior, systematic approach in driving the top critical customers of HP towards success.
- Received Quartey award for POLY.
Timeline
Business Operations Analyst 2-Intermediate
Hewlett Packard
04.2025 - Current
Sales Order Management - Senior Lead
Hewlett Packard
04.2023 - 03.2025
Procurement operations – Team lead
Infosys BPM Limited
11.2021 - 03.2023
Supply Chain Logistics – Specialist
Maersk Line
08.2017 - 02.2019
Supply Chain – (OM, Reverse Logistics) – SME
Hewlett Packard
04.2012 - 08.2017
Order Management – Process Associate
HCL Technologies
12.2009 - 04.2012
BSC - Computer Science
A.V.C College of Arts & Science, Bharathidasan University
Board of Intermediate Education - undefined
Porto-Novo
Board of Secondary Education - undefined
Porto-Novo
MSC - Computer Science
University of Madras
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