S.A.S.Mani Chandan
Vijayawada
Summary
Proven expertise in warranty assessment and data analysis, demonstrated at Krishna Volvo by reducing defective product returns by 15%. Adept at conflict resolution and cross-departmental collaboration, driving process improvements and enhancing customer satisfaction through clear communication and technical proficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Warranty Manager
Krishna volvo
Vijayawada
12.2024 - Current
- Compiled and presented monthly warranty performance reports for senior management review, highlighting key metrics and trends.
- Reviewed warranty documentation for accuracy and compliance with company standards.
- Collaborated with service departments to resolve complex warranty issues.
- Collaborated with vendors to develop strategies that minimized costs associated with defective product returns under manufacturer's warranty policy.
- Maintained records of all product warranties and associated documentation.
- Coordinated with sales, marketing, finance, legal, and engineering departments on warranty-related matters to ensure compliance and alignment.
- Developed training materials for staff on new warranty systems and updates.
Service Advisor
Vanil Manufacturers - Citroen
Vijayawada
09.2023 - 11.2024
- Advised clients on vehicle usage, facilitating regular servicing and engine maintenance to enhance vehicle performance
- Interpreted customer needs and recommended tailored products and services, contributing to competitive pricing strategies and improved market positioning
- Analyzed work orders and prepared invoices, ensuring accurate billing and clear communication of services provided
- Maintain service supply stock, including repair tools, spare parts and equipment
Warranty & Service Advisor
Sri Mithra Tata Motors PVT.LTD (Commercial)
Jaggayyapeta
02.2020 - 07.2023
- Diagnosed automotive issues by listening to customer descriptions, conducting inspections and test drives, and reviewing maintenance and service records
- Boosted customer engagement through up-selling products and following up via phone and email to enhance retention and order quantities
- Handled incoming calls, directing inquiries to appropriate departments and technicians
Education
Btech - Auto Mobile Engineering
Sri Acharya Nagarjuna University
Guntur,A.P,India 03-2024
Schooling -
Jdav Public School
Jaggayyapeta - APDiploma in Mechanical Engineering -
Amritha Sai Inst of Science And Technology
Paritala - A.PSkills
- Warranty assessment
- Technical proficiency
- Data analysis
- Process improvement
- Computer literacy
- Multitasking
- Conflict resolution
- Communication
Certification
- Service advisor program- L3, Stellantis Groups, 2024
- Ecu Tuning & Remapping, Tata motors, 2023
- Engine management system, Tata motors, 2022
- Service advisor program-[L-1,L-2], Tata motors, 2021
Languages
- Telugu
- English
- Hindi
Personal Information
- Father's Name: S.Krishna rao [Late]
- Date of Birth: 03/15/02
- Gender: male
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
- I hereby declare that the above particulars are true and correct to the best of my knowledge.
Timeline
Warranty Manager
Krishna volvo
12.2024 - Current
Service Advisor
Vanil Manufacturers - Citroen
09.2023 - 11.2024
Warranty & Service Advisor
Sri Mithra Tata Motors PVT.LTD (Commercial)
02.2020 - 07.2023
Btech - Auto Mobile Engineering
Sri Acharya Nagarjuna University
Schooling -
Jdav Public School
Diploma in Mechanical Engineering -
Amritha Sai Inst of Science And Technology