Sasmita Khadanga
IT Professional | Agile Leadership | Business Process Management | Data-Driven
Summary
Strategic and innovative IT professional with over 12+ years of experience in designing, implementing, and maintaining data driven systems. Proven ability to lead cross-functional teams and manage large-scale data projects, delivering solutions that drive business growth and operational efficiency.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Sr Business Analyst/Product Owner
S&P Global
01.2025 - Current
- Collaborate with stakeholders to understand their needs and gather detailed business requirements.
- Analyze data to identify trends, patterns, and insights that inform business decisions using Jira & Confluence
- Develop and document business process models to illustrate current and future states.
- Propose and design technical and process solutions that meet business needs and objectives.
- Utilized data visualization techniques to present and explain complex data sets.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
- Enhanced stakeholder engagement through effective communication of complex data and insights.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
Specialist-Software Engineering
LTIMindtree
05.2021 - 12.2024
- Ensure production/completion of Incident Management Reporting in line with SLA requirements
- Facilitate Collaboration with Problem Management team to ensure successful transition of Incidents into Problem Investigations
- Manage/Collate Incident Management knowledge base detailing knowledge articles on recurring Incidents and root cause, Key Stakeholders, Business Impact Analysis, Incident Trending/analytics
- Manage high priority incidents through to closure verify Priority and reallocation as necessary
- Determine incident severity and ensure appropriate and timely progression through to resolution
- Coordination and communication throughout incident, facilitating conference calls where necessary
- Escalation where appropriate
- Verification of resolution details in support of Incident closure and valid MI activity
- Production of Management Incident Information
- Conduct incident reviews with lines of service within agreed timescales
- Established effective communication channels with stakeholders throughout all stages of development projects for transparency and alignment on expectations.
Technology Analyst
Infosys Limited, Bangalore
08.2016 - 05.2021
- Experience in performance monitoring and tuning using Teradata Viewpoint, DBQL, and Explain. Must be adept at analysing and optimizing complex SQL.
- Collaborate with developers to write and review optimized SQL queries.
- Monitor database performance and perform workload management and priority scheduling.
- Analyze system usage, identify recurring issues, and implement long-term performance improvements.
- Provide L2 and L3 support, ensuring timely incident and problem resolution.
- Participate in on-call rotation for production support.
- Guide and mentor team members, fostering technical growth and sound decision-making.
- Experience of managing a team for Production Application Support using ITIL process(including incident management, change management and problem management)
- Work cross-functionally with teams utilizing Informatica, MicroStrategy, and other technologies.
- Log technical support tickets and escalate issues as needed with Teradata support.
- Provide regular reporting and analysis to stakeholders.
- Consult with application development teams on technical concerns and SQL best practices.
APPLICATION/PRODUCT Support Engineer
Capgemini
12.2013 - 07.2016
- Experience in handling escalations from L2 support teams, perform root cause analysis, and provide permanent fixes for recurring issues
- Experience in implementation and support of trade finance in a large banking environment.
- Experience with strong SQL , Unix scripting, debugging hands on.
- Hands on with debugging the stored procedure , writing queries.
- Good with Unix troubleshooting , at times server level basic troubleshooting.
- Strong analytical and problem-solving skills to resolve complex issues.
- Good experience on job scheduling tools – Control M/Autosys.
- Work closely with development teams, DB teams, and performance engineering teams to provide permanent fixes and optimize solutions.
Education
B.Tech/B.E. - Information Technology
Biju Patnaik University of Technology (BPUT)
06.2011
Skills
UNIX
undefinedCertification
Certified Agile & Scrum Methodology Professional
Exceptional Abilities
- Strong experience in a dynamic product management role.
- Experience in delivering finely tuned product marketing strategies
- Proven success in overseeing all elements of the product development life cycle.
- High effectiveness in managing cross-functional teams.
- Exceptional writing and editing skills, combined with strong presentation and public speaking skills
- Excellent leadership and communication skills, with the ability to motivate the team.
Timeline
Sr Business Analyst/Product Owner
S&P Global
01.2025 - Current
Specialist-Software Engineering
LTIMindtree
05.2021 - 12.2024
Technology Analyst
Infosys Limited, Bangalore
08.2016 - 05.2021
APPLICATION/PRODUCT Support Engineer
Capgemini
12.2013 - 07.2016
B.Tech/B.E. - Information Technology
Biju Patnaik University of Technology (BPUT)