Sasmita Singh

• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
• Communicated with customers via phone to confirm deliveries and respond to inquiries.
• Utilized productivity tools to complete tasks and improve performance.

· Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

· Greeted customers entering store and responded promptly to customer needs.

· Answered questions about store policies and addressed customer concerns.

· Welcomed customers and helped determine their needs.

· Worked flexible schedule and extra shifts to meet business needs.

• Ensuring proper documentation completed with respect to customers receipt and return of goods.

· Helped customers complete purchases, locate items, and join reward programs.

· Built relationships with customers to encourage repeat business.

· Assisted customers with returns, refunds and resolving transaction issues.

· Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

· Asks for customer’s Walmart Master Card during each transaction.

· Identified and resolved discrepancies and errors in customer accounts.

· Performed cash, card and check transactions to complete customer purchases.

· Operated cash register to record transactions accurately and efficiently.

· Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

· Worked with floor team and managers to meet wide range of customer needs.

Processed refunds and exchanges in accordance with company policy.

· Greeted customers entering store and responded promptly to customer needs.

· Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

· Welcomed customers and helped determine their needs.

Restocked and organized merchandise in front lanes.

Client : IAG (Insurance Australia Group), Australia

Process Name: SSL Certificate Automation Bot

Description : This project aims to automate the process of managing internal security certificate requests raised by the user. The user raises a request using service now catalogue by attaching a CSR. The bot picks the request from service now and validates the CSR using a web portal by submitting it over the portal then bot connects to CA server via RDP and opens the CA application and issues the certificate and then bot download the certificate file from the web portal and bot also emails the certificate to end user and the end user applies the file to the required application and if is successfully applied then the end user closes the ticket.

Role : Product Support and develeopment

Application : Excel, ServiceNow, RDP, Email

Process Name: GT Access Management Automation Bot

Description : This project aims to automate the process of providing access to users by generating their credentials for requested applications. The user logs the ticket in service now application. The Uipath robots reads all the tickets assigned to user group and loads it to uipath Queue and then provides the access to user by following some business steps in Mainframe application and send the credentials to the user over email and close the service now ticket.

Role : Production Support and Development

Application : Excel, Mainframe, Service Now

Process Name: Claims Validation Automation Bot

Description : This project aims to automate the process of validating the claim requests. The bot loads the input data from excel file stored at shared drive into the Uipath Queue and open the web-based application to locate the policy and does all the business validation for the policy. Once all the validations are completed the bot add the notes with all the validation remarks on the policy and sends the policy for further processing by generation business activities.

Role : Developer

Application : Excel, Web browser

Process Name: IBM Lotus Notes

Description : This project aims to automate the process of weekly deletion of IBM Lotus Notes account termination employees. The bot loads the input data from excel file stored at shared drive into the Uipath Queue and open the desktop application to delete after taking the backup for future reference.

Role : Developer

Application : Excel, Desktop Application

• Understanding and creating business requirement documents (BRD) and functional requirement documents(FRD).
• Used a Hybrid Framework for automation, writing the test cases, and Executing Test Scripts. Created Global Reusable-Library functions (.vbs).
• Implementing technical best practices in terms of tools, processes, and work plans.
• Finalizing the business process automation. •Involved in the creation and implementation of a Feasibility Study and automation test plan.
• Developing and maintaining the test scripts, analyzing the results of scripts, and interacting with the team member in fixing the errors.
• Help establish, document, and enforce standards, procedures, and specifications for test automation frameworks.
• Maintaining the traceability matrix, Test Data matrix, Defect Status report, and status report.

• Understanding and creating business requirement documents (BRD) and functional Specification documents (FSD).
• Developing test cases, and Traceability matrix.
• Experience in test management tools and defect tracking tools like HP ALM/HP Quality Centre.
• Experience in test backend applications by SQL and joins. •Well-versed in analyzing Results, bug tracking & reporting.
• Experience in HP- Quality Centre as a repository for maintaining test cases, execution and tracking the defects.
• Developed Test scenarios and Test cases using Quality Centre.
• Familiarize the team with the customer needs, specifications, testing techniques, strategies, testing tools/ test frameworks, and so on.

• Understanding the Business Requirement.
• Designing test cases, and traceability matrix.
• Experience in executing test cases, and defect tracking and reporting.
• Experience in HP- quality center as a repository for maintaining test cases, execution, and tracking defects.
• Experience in SQL to verify the backend data.
• Reviewed all test cases and test scripts for quality and identified additional areas to review

• Understanding the Use case and functional specification documents.
• Designing the manual test cases, executing test cases, and defect tracking and reporting defects status report.
• Used SQL Queries to verify the data from the Oracle database.