SASWAT SOURAVA SWAIN
Ahmedabad
Summary
Commerce graduate with 2+ years of experience in customer operations at global BPO firms (Concentrix, TTEC). Skilled in compliance processes, data review, and customer communication, with strong analytical and detail‑oriented abilities. Focused on leveraging financial knowledge and operational expertise to grow within compliance and risk management.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Fraud Analyst
TTEC India private limited
Ahmedabad
11.2025 - Current
- Analyzed transaction patterns to identify potential fraud, leading to a reduction in fraudulent activities.
- Investigated suspicious account activities and provided reports that improved compliance with regulatory standards.
- Collaborated with cross-functional teams to enhance fraud detection tools, resulting in improved accuracy of alerts.
Subject Matter Expert Trainee
CONCENTRIX DAKSH INDIA PRIVATE LIMITED
Bhubaneswar
09.2023 - 11.2025
- Participated in quality assurance reviews, identifying areas for improvement and enhancing overall service delivery standards.
- Conducted knowledge sharing sessions and maintained updated process documentation for smooth operations.
- Recognized for expertise in handling escalations and providing quick, effective resolutions.
Education
Bachelor of Commerce - Accounting And Finance
Prananath Autonomous College
Khordha 04.2020 - 05.2023
Higher Secondary School - Accounting And Finance
Astarang Higher Secondary school
Astarang 05.2018 - 04.2020
HIGH SCHOOL -
Saraswati Sishu Vidya Mandir
Astarang 04.2017 - 04.2018
Skills
- Analytical Thinking
- Attention to Detail
- Time Management
- Complaint management
- Technical Proficiency
- Transaction monitoring
- Compliance reporting
Hobbies and Interests
- Enthusiastic Cricket player
- Energetic music person
- Proficient book reader
Languages
Hindi
Languages
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Fraud Analyst
TTEC India private limited
11.2025 - Current
Subject Matter Expert Trainee
CONCENTRIX DAKSH INDIA PRIVATE LIMITED
09.2023 - 11.2025
Bachelor of Commerce - Accounting And Finance
Prananath Autonomous College
04.2020 - 05.2023
Higher Secondary School - Accounting And Finance
Astarang Higher Secondary school
05.2018 - 04.2020
HIGH SCHOOL -
Saraswati Sishu Vidya Mandir
04.2017 - 04.2018