Saswata Dasgupta
Summary
Dynamic account management professional with a proven track record at Amazon, driving 30% YoY sales growth and enhancing customer engagement. Skilled in strategic sales planning and contract negotiation, I excel in fostering team synergy and implementing process improvements to elevate client satisfaction and business outcomes.
Overview
13
13
years of professional experience
Work History
Manager II, Account Management
Amazon
06.2019 - Current
- Led Cross-Border Account Management for EU Union, managing accounts with $328M annual revenue impact.
- Directed team overseeing 400 sellers launches weekly, driving program adoption and business growth.
- Tripled customer engagement rate via personalized seller interactions.
- Achieved YoY 30% sales revenue growth through optimized strategies and enhanced team synergy.
- Enabled module growth from $60M to $460M; expanded team from 5 to 14 employees through new pilots and stakeholder alignment.
- Led recruiting, hiring, and collaboration across cross-functional teams to improve tools/processes for Seller satisfaction.
- Identify, quantify, and define feature enhancements and new products to improve our service offerings based on customer feedback, data analysis, and feature gaps with competitive products.
- Experienced in negotiating complex multi-year services contracts.
- Strong knowledge of the product and platform features.
- Ability to manage transactions through different stages using technology.
Senior Key Account Manager
Directi
Bengaluru
06.2016 - 05.2019
- Grew revenue through new client acquisitions, renewals, and business development.
- Managed end-to-end client relationships: pitching, negotiation, contracting, payment collection, troubleshooting.
- Set sales targets and incentive plans; delivered training for new sales team members.
- Managed ₹100 Cr in user billing with 5 MNCs and led a team of 5 account managers.
- Achieved 18% YoY sales growth by improving user retention, reducing ATL spends and improving new user acquisition.
- Implemented performance metrics and sales scorecards to help develop a team of 5 AMs and conducted regular L&D sessions.
- Won sales competition across 2 states; Awarded for 80% YoY growth of Bangalore workstream in 2018.
Senior Sales Manager
Lookup.to
Bengaluru
11.2015 - 06.2016
- Responsible for market penetration, business development, client onboarding, promotion, and sales.
- Managed relationships with key clients, ensuring exceptional service and support.
- Led API integration and standardized pay per click model.
Assistant Sales Manager
AmbujaNeotia
Kolkata
03.2013 - 08.2015
- Drove business development, marketing promotions, strategic sales planning, and branding initiatives.
- Led ATL and BTL initiatives.
Education
MBA - Marketing
West Bengal University of Technology
Kolkata06.2011
Bachelor of Science -
University of Calcutta
Kolkata03.2008
Skills
- Sales leadership
- Account management
- Business development
- Team coaching
- Strategic sales planning
- Contract negotiation
- Client retention
- Communication skills
- Stakeholder engagement
- Project management
- Product expertise
- Process improvement
Timeline
Manager II, Account Management
Amazon
06.2019 - Current
Senior Key Account Manager
Directi
06.2016 - 05.2019
Senior Sales Manager
Lookup.to
11.2015 - 06.2016
Assistant Sales Manager
AmbujaNeotia
03.2013 - 08.2015
MBA - Marketing
West Bengal University of Technology
Bachelor of Science -
University of Calcutta