Saswath Girishankar

As a Demand Planning Manager, I successfully orchestrated complete business development and inventory management processes across multiple e-commerce platforms, including Zepto, Swiggy Instamart, Amazon, Flipkart, Big Basket, Blinkit, and MT Kerala & Karnataka.

• Leadership and Team Management: Oversaw a team of three Key Account Managers, providing guidance, training, and support to ensure effective management of key client relationships and achievement of business objectives.
• Sales Forecasting and Planning
• Market Research and Competitive Analysis
• Data Analysis and Reporting
• Customer Needs Assessment and Solution Development

• Organize sales events and visibility campaigns
• Prepare promotional inventory and plan visibility
  strategies
• Strategically stock regional inventory based on working data analysis
• Engage in negotiations with potential vendors to reach mutually beneficial agreements
• Proactively align business partners' goals with
  organizational objectives
• Conduct thorough market research and analysis to
  identify synergy and opportunities
• Facilitate effective communication channels among all stakeholders for seamless information flow and
  collective decision-making.

Managed three projects for ARIPL(
Amazon Retail India PVT LTD)

• Inventory tracking: Monitors ARIPL's inventory by
  identifying and resolving instances of high days cover inventory and units with low or no off-take on a weekly basis.
• External sales focus: Identifies ARIPL's inventory
  approaching expiry, having low off-take, or requiring additional attention, and plans for its liquidation.
• Customer concessions management: Tracks and
  analyzes products at ARIPL that have been issued with high concessions by customers on a weekly basis to rectify any arising issues.

• Onboarding brands from external platforms and
  internal marketplace, as well as through leads from the internal team.
• Closing commercials through negotiation and assisting in vendor central account creation and other onboarding steps such as brand registry and listing
• Supporting vendors with day-to-day operations
  including releasing purchase orders, helping with
  product inward appointments, and resolving customer escalations
• Assisting vendors with catalog issues, investigating and resolving customer escalations, and coordinating with the warehouse for unloading delays or rejections
• Developing business by planning selection for various programs, organizing promotions, and increasing visibility through deal tags
• Efficiently manages and maintains product
  availability, sales, and fulfillment for 60 brands
• Acts as a single point of contact, responsible for
  supporting day-to-day operations and business
  development
• Successfully onboarded multiple brands for ARIPL
  (Amazon Retail India Pvt Ltd) as part of a sales team
• Added over 200 selections of products from both
  existing and newly onboarded brands
• Directly responsible for ensuring smooth and effective operations for the brands handled
  

• Comprehensive international and domestic customer service operations management
• Amazon India Leadership Team - Specialized focus on international phone calls with a specific focus on North America, ensuring efficient and effective service delivery .Expertise in subject matter domains, providing specialized support for intricate customer queries.
• Subject Matter Experts (SME) - Dynamic Andon
  Response Team for proactive and swift support
  resolution, ensuring a seamless customer experience and assisting other customer service associates.
  
• Dedicated account team offering personalized service and support to cater to specific customer needs and requirements